I've been frustrated with Subway's increasing prices and overall declining quality for sometime, however this particular review is specific to the Subway in Newport.
I've frequented this location off and on for the last 4 years and my visit this last week will be my last.
Upon coming in at 11:45 in the morning, I had to wait five minutes for the "artist" to appear and take my order. Once I ordered by teriyaki chicken sandwich, I was treated to the appearance of a digital scale upon which the handful of chicken selected was measured to the ounce. Quite comically, the handful grabbed must have been a 100th of an ounce or so off because piece by piece the chicken was removed from the scale until it hit the "perfect amount" - I couldn't wait to see what I would be paying for such precision.
Then, as my sandwich was entered into the toaster, a second patron entered. While the "artist" began to work on her order, my sandwich was being burnt to a crisp in the oven; all attention was on the second customer, even as the timer went off.
Once my sandwich was pulled, I was able to complete my order however my checkout was deferred until the "artist" was able to complete the second patron's order as well. There is no greater joy at a fast food restaurant than waiting to ensure everyone's order in the queue is completed until I get mine.
The transaction was finally completed when I was charged $11.50 for a shortchanged, burnt sandwich, stale cookies and drink that took 15 minutes to deliver.
Get your act together.
Never. Again. read more