Don't get me wrong, the food was amazing! However, we hired them as a wedding caterer and the day…read moreof they did not deliver. Let me be clear, up until the wedding day they were amazing. Communication was good, the food was good, meeting up with them and planning was good.
However, the day of they served food for an hour and then stopped serving. They then proceeded to throw out all the left over food. Our guests got one plate, didn't have enough time to get seconds before everything was thrown out. Mind you, we booked them as a caterer for a BUFFET service. They also ran out of drinks 30 minutes into the meal, and they said they "did what they were required to do". Our guests were thirsty and it wasn't until we had to have a very strong discussion with them that they went out to get more beverages. The groom had to be pulled on his special day to deal with this.
Unfortunately, the wedding day was during an unexpected heat wave. Imagine that, no drinks during a heat wave? Not even water? A caterer running out of beverages during a heat wave with paid buffet service?
When we went to the food tasting and left our deposit with them, they assured us that they would give us any left overs. They even suggested it would be good to bring it to the bridal party for them to eat the next day before heading home. That was a great idea, but they threw it all out. This was a big concern of ours, and they reassured me they were not like other caterers saying, "It's your food. You paid for it. It's yours." They then stated that "legally" they could not give us the food unless we had a refrigerator. We explained that the venue had a refrigerator, and they just brushed it off.
They also jacked up the price by about 20% because they said they would have to hire more help to work the day of the wedding to meet requirements. However, we only saw 1 extra person from their team working there. While we weren't happy about it, we understood and we paid it trusting that everything would be taken care of.
The owner was very rude, disrespectful, loud, and vulgar the day of the wedding. It was completely unwarranted and unexpected because up until then, they were great. Super kind and easy going, until the day of. They did not even let us know that drinks were running low, so that we could find a solution. We didn't find out until we were bone dry, and at that point we had a problem.
Would I recommend their food? Absolutely. Very delicious. Best BBQ I ever had.
Would I recommend their service? No. Sadly, they did not deliver. By the end of the night our guests were hungry, and thirsty. Not something you would expect when you pay for a premium buffet service.
I am fully aware they may try to respond to this and give all the excuses as to why they did this. One of them saying that we paid "late". They require payments a month before-hand, but with the current global situation, we didn't even know we were having a wedding until 3 weeks before the date. However, we gave him the money agreed upon at that point. We paid full the day of the wedding. We complied to their requests. We provided everything they asked.
Don't let their kindness fool you. It was not worth the stress the day of the wedding. It was not a good experience for the bride, the groom, the family, or the guests.
***They partner with a wine-slushy company. They were great. Good pricing and he even gave us free wine for our guests because of the situation. He even brought extra wine just in case. We ended up paying extra for it, but it was needed and we were happy to pay for it. They were prepared for the heat wave, and we recommend them fully.