The new manager was very helpful and he seems to really want to provide a positive experience for…read morecustomers. He answered all my questions and then some. The store has a lot of inventory so you can get pretty much what you want as long as you reserve it in advance.

Better attitude from employees!!! Kind of snarky and rude when asked questions from customers which…read morethey could definitely improve. Overall good service just wish the employees were a little more professional.

During the extreme cold in Feb 2023, my furnace stopped working. After an hour wait on the phone,…read morethe oil company sent a technician who said the furnace was broken. The tenants had to move into a hotel while I desperately searched for someone to replace the furnace. I use Cota at our ludlow home and called the WRJ location to see if they could help. They were out within an hour and fixed the furnace. Needless to say, I switched over to Cota Oil to handle all my homes. Can't say enough good things. It's rare to find exceptional service. Thank you so so much. Ps. Our ludlow house also had heat problems and Cota was out 11pm at night to fix that issue as well. I've been using Cota and Cota for about three years and they have saved me on a number of occasions: frozen pipes, burst toilet seal, etc.

I have had Cota & Cota convert a range to LP gas, connect propane tanks and pressure test at 3…read moredifferent locations. Maxwell Parker has come out all three times. He is always very professional, polite and knowledgeable. It's always great to work with someone that clearly knows what they are doing.

Unbelievable service and commitment. I appreciate their professional approach and deliveryread more

Todd came to the house to service the furnace and inspect the oil tank. He was efficient,…read morerespectful, friendly, and knowledgable! We are so very pleased with Eastern and Todd!

Rymes was taken over by Superior Plus Propane. This review applies to Superior, although Rymes…read morewasn't much better. Terrible customer service. If you don't constantly call and hold their hands, you won't get anything from them. You have to do their work for them because they consistently fail to do their job and don't really seem to care. Their CSR's do not communicate with each other and do not follow up as they should. Given this is a service organization they have fallen terribly short of an acceptable level of service. Sadly, this seems to be the case within the oil and gas supplying industry. It's a bit of a monopoly and they all seem to have a "could care less, go somewhere else if you don't like it" attitude. If it were not for the good group-buy price we get for propane I would have kicked their six to the curb a long time ago. They have one service tech for our area, he is very capable and a good guy, "IF" you can get him! He came to our house to address a propane leak at our generator. He rounded the corner and said the installation was done completely wrong, and it was done by another Superior tech who no longer works for them. Good luck.

Worst customer service ever. Literally called them begging them to please call me back about a no…read moreheat issue AFTER they came and serviced it. Never got a call back. I called four times. Spoke with manager Ralph who said they would take care of it. Left him two messages afterward and he (1) did not take my call and (2) did not call me back.

I'm a new customer and this company will nickel and dime you to death! Their price for propane is…read moreamong the highest in the state (NH). They tried to charge me $25.00 to open an account, really! Buyer beware shop around.

I was using Eastern as my oil provider along with their service agreement. Beware, they pulled a…read morefast one on the service. When they were in for the yearly boiler service, I pointed out that the expansion tank for the boiler was leaking. They service man said it was OK and he would fix it in the spring ??? Well, a month later the tank blew boiling water all over the basement. Serve Pro had to clean up the mess. Eastern office and managers refused to accept any blame... only to give me sappy excuses and tech talk from a manager. I dropped them and went with Irving Oil. JG, Wolfeboro

Don't call them Young's. That company was great. But when Amerigas took over they basically went…read moredown the drain. We ran out of propane when it was -10 below. I couldn;t get hold of anyone locally, and the main office in Kansas City or somewhere out there, lied to me repeatedly. Fortunately I had the number of one of the Young's drivers who saved us. (Oh ya, Amerigas subsequently fired him!) Anyhow I bagged Amerigas the next day and signed up with Simple Energy out of West Lebanon NH which I would give 5 stars to since they're the opposite of Amerigas.

I have had youngs propane for years,then last week I had NO GAS,NEVER RAN OUT BEFORE this company…read moretook over Youngs. Called numerous times to get a delivery no answer! Switched to Suburban! But now I have to get a new gas tank because it's not theirs. Not happy about that, but I know this company will be reliable

No oil delivery on an automatic schedule - called one week ago to confirm, still no oil delivery…read moreand we are out of oil and have no heat. Terrible customer service.