Currently, this is one of the worst experiences that I have had with a medical office from a…read moreprocess and patient care perspective. Here are the issues I've experienced: 1) As many have pointed out, the patient coordinator Mariah doesn't provide adequate service. She is slow to respond, lacks empathy, is unpleasant to speak to and very short in her interactions with patients. 2) Cultural competency is also an area of concern when it comes to basic procedures. I was made to feel like I was wrong for asking for accommodations that take my religious beliefs and financial situation into account. 3) I also received an unexpected bill for asking simple questions about the procedure and what it entails because initial information was not provided. 4) Lastly, results are handled poorly - they basically release them via the portal but don't provide any explanation about test results for days after. I'm still not sure if it's because I called the office and pressed to have the doctor explain them or if they are just that delayed that it took them a week to follow up with me. These were pretty significant results that required additional levels of testing. It's concerning to be able to see your findings but not have a doctor or professional explain them to you for nearly a week.

After 25+ years, I am switching gastroenterologists. This is a fine place to get a routine…read morecolonoscopy, but I would advise patients like me with serious conditions to shop around for a smaller practice. I agree with others that Dr. Cheng is a competent and compassionate doctor. But over the years the practice has ballooned in size to the point where the staff is totally overwhelmed and careless mistakes affecting patient care are being made. Dr. Cheng's previous patient care coordinator, Nicole, was amazing, but the new coordinator, Mariah, is clearly out of her depth. My specialty pharmacy told me they made 6 attempts to get a new authorization and never got a callback. I later found out that when Mariah submitted the authorization paperwork the first time, she encountered a problem, noted it in my medical chart (cya) but never bothered to inform me so I could follow up. On her second attempt, she made a careless mistake (she answered it was "unknown" if my medication was helping me) that caused my authorization to be denied. When a customer service rep from the insurance company informed her of the error, she denied that she was responsible then complained that she was being asked to submit my authorization for a third time. Sorry to inconvenience you, but it's your job!

Didn't listen, just a loss of money, and added stress…read more I was hit with the trifecta a) an unnecessary procedure (thankfully didn't go through with) b) an unreasonable cancellation window (Is 7 days a normal window??) and 3) a large ($400?!) cancellation fee I went in for stomach sensitivities and was recommended a procedure looking for celiac, when I made very clear I don't react poorly to gluten, but that is the one thing he focused in on. I later received a second opinion that agreed it felt premature, and not related to my concerns. After I cancelled I found a $400 bill in my mail because I didn't cancel within the 7-day window. Kind of felt like they were getting a payout regardless, just from my initial appointment happening. Be wary of the cancellation window, and make sure the procedure is actually necessary.

Still ZERO stars, regardless of office's retort. This is probably the worst medical "professional"…read moreexperience I've ever had. Hosseini was worse than useless because I wasted 5+ weeks for a brief zoom session, the only option I was given, which resulted in absolutely no help. He seemed only interested in doing an endoscopy ($$$) after immediately jumping to the unsubstantiated conclusion that my upper abdominal pain was referred pain from my stomach. (It's not - it's muscular). In my opinion, seemed uninformed or just lazy about any gut bacteria information. Just said that's natureopathic care that he doesn't provide. (GI "doctor" doesn't know about dysbiosis or gut bacteria??? Gut bacteria is the foundation of digestion!!) I'd gone out of my way to hand deliver various previous test results including ab ultrasounds to the Walnut Creek office days before so he could refer to them during the zoom session but he didn't have them which wasted even more time.

I was pretty nervous going here because of all the terrible reviews, but frankly the group in…read moreOakland also had awful reviews and this place was closer to my house. Happy for me, I had a great first experience with Dr. Omar Alshuwaykh! Unlike most of the feedback here, my front office experience was smooth. I called for an appointment, got one with less than 1 week wait. When I went in, I filled out paperwork for maybe 10 minutes and then the doctor saw me right away. We scheduled a follow-up procedure and I was out of there in less than 30 minutes total. Dr. Omar Alshuwaykh was kind and cordial and seemed like a pro (obviously it's hard to really assess medical skill from vibes, but I had positive vibes).

My experience with Dr. Higa was extremely disappointing and negligent. During a period when I…read morerapidly lost weight and couldn't eat for months, and she dismissed me. I repeatedly asked for an MRI, SIBO breath test, any help in finding answers. She delayed treatment, and instead prescribed multiple mostly over the counter medications (very high doses of prilosec, miralax, gasx...) that made my condition worse. I continued to decline until I went to the ER twice, had severe tachycardia, lost income from work, and another doctor finally diagnosed me with severe SIBO and a hernia. Throughout this time, I received almost no communication--no responses to multiple messages or calls--and her staff would only offer appointments six months out based on her approval, which never came. As a long-time patient, it felt like she had checked out of caring for my health. I later learned from a second opinion that the colonoscopies she recommended for me weren't medically necessary every other year. Every TEN years was sufficient! My primary care doctor, who knows her personally, even told me she was nearing retirement and seemed "checked out," and that other patients had gone through similar experiences. From my perspective, it often felt like financial priorities were put ahead of my actual care. Based on what I went through, I believe her management of my case was deeply irresponsible. If I had the resources, I would strongly consider pursuing a formal complaint. I won't return and deeply regret recommending her to others. A terrible excuse for a so called doctor, and an embarrassment to the human race.

Dr. Higa was wonderful. She was kind, professional and informative. I had trouble with the prep for…read morethe colonoscopy, despite all efforts, and let her know as soon as I arrived. She thanked me for the transparency, and she did her best. Afterwords, she let me know that even though she didn't see anything concerning, that she wanted me to return, and expressed that she would make sure that the prep kit I use on the follow up will be a different one. I really her, her anesthesiologist and staff. Nothing but good things to say. Thank you Dr. Higa.

My experience with Dr. Higa was extremely disappointing and negligent. During a period when I…read morerapidly lost weight and couldn't eat for months, and she dismissed me. I repeatedly asked for an MRI, SIBO breath test, any help in finding answers. She delayed treatment, and instead prescribing multiple mostly over the counter medications (very high doses of prilosec, miralax, gasx...) that made my condition worse. I continued to decline until I went to the ER twice, had severe tachycardia, lost income from work, and another doctor finally diagnosed me with severe SIBO and a hernia. Throughout this time, I received almost no communication--no responses to multiple messages or calls--and her staff would only offer appointments six months out based on her approval, which never came. As a long-time patient, it felt like she had checked out of caring for my health. I later learned from a second opinion that the colonoscopies she recommended for me weren't medically necessary every other year. Every TEN years was sufficient! My primary care doctor, who knows her personally, even told me she was nearing retirement and seemed "checked out," and that other patients had gone through similar experiences. From my perspective, it often felt like financial priorities were put ahead of my actual care. Based on what I went through, I believe her management of my case was deeply irresponsible. If I had the resources, I would strongly consider pursuing a formal complaint. I won't return and deeply regret recommending her to others. A terrible excuse for a so called doctor, and an embarrassment to the human race.

He is a very professional and experienced doctor. I only went to see him once and he cured my…read morelong-standing problem.

Dr Kurupath---the doctor who took care my 89 year old mother when she went to oakland Summit ER for…read moresomething else but turned out gallstone attack, she was transfer to Alta Bates Ashby Campus & had her Gallstone was removed by this wonderful Doctor- Dr Kurupath using ERCP technic. Dr Kurupath - A awesome professional super friendly G-I doctor in Berkeley CA., with great ERCP skill. Yes, 100% recommended Dr Kurupath. https://www.sutterhealth.org/find-doctor/dr-vinod-k-kurupath?utm_source=yelp&utm_medium=social&utm_content=branded-url&utm_campaign=sebmf-yelp-doctors

Don't trust them(!) I used this practice in San Francisco…read more Stuff and doctors are nice but when I had a procedure I was billed over $1200 out of pocket instead of $550 I was told I would. The office claimed I received services they newer provided and never even mentioned. Bulling office told me that's how things get done there. At the end bills for the services I never received where send to financial collectors and I had to pay those with interest. I am considering a lawsuit. Beware of shady billing practices.

I missed an appointment due to a medical emergency. I sent a Dr. note about why I missed the…read moreappointment to the designated person - a valid note. I didnt hear anything so I thought it was ok - Then I got sent to collections for a missed appointment!!! That is horrible customer service

Extremely disappointed. DO NOT recommend going to Dr. Silpa. Very poor bedside manners…read more The doctor asked personal and invasive questions and did not tie anything to do with the condition. Some questions asked were (Where are you from?, Who do you live with? What do you do for a living? ...and questions about genitalia and reproductive organs). There were 0 questions about what could have caused this condition. But, he was quick to recommend endoscopy and ultrasound. Also, did not mention that an endoscopy would involve going under general anesthesia. His office questionnaires were collecting personal data that had no basis on diagnosis or treatment. For Eg: Provide a list of 'All' surgeries you've ever had. Also, patient intake forms do not include options for preferred names or pronouns.

Dr. Silpa has eliminated so many questions I had about my G.I. issues. He has helped me last minute…read morewith teletherapy sessions and tested me for myriad issues. The medication he has recommended was tremendously helpful.

Great surgeon who also can not be trusted to be truthful with facts and availability. She is…read morecompletely unreachable and unavailable to patients after she's deposited her fees from procedures.

A year to the day, I've been under the care of Dr. Dina. And despite the series of tests, visits,…read moreand surgery, I am finally feeling my heath is manageable. Lost 35 lbs! Doctor for the most part is on time and will spend as long as you need to discuss issues. Dr. Dina's practice goes beyond her specialty and has my addressed overall wellness. I'm very grateful to her for compassion and understanding. Sometimes, I get tired of being sick, however I always leave in better spirits and confident all will work out. Thank you Dr. Ezzeddine!

I went for colonoscopy and had to pay upfront. Later they charged me an additional $1000 which I…read morepaid. I have been waiting for a detailed bill since October and they still haven't provided anything. This feels like a scam and why they are not providing me a bill of what I paid for. I have contacted their billing officer many many times and nothing!

I got my after visit summary before i even met with the doctor. He was 30 mins late and gave no car…read moreof any value. See some else.