Worst service I have ever had with a service department. Will never go there again, nor ever…read morepurchase a Kia vehicle. Nobody calls back, especially Jarrod. Spoke to Adam and arrange to take the car in and he quoted us the cost of $1500.00 Then spoke to Danielle and she said the quote will be less than she though, and the repair would only be $1000.00. It ended up costing almost $1700 and she denied say it would be $1000.00 So besides the fact that it is the worst service ever, they are total liars. We intend to call Kia Canada head office and put in a formal complaint.

Though I did not buy from Orillia Kia I found the staff to be friendly and flexible. I test drove a…read morenew vehicle to compare with the Hyundai model I chose in the end. I was given the keys and test drove the vehicle on my own after providing a copy of my drivers license giving me a no pressure test drive experience. I will shop there again as my future vehicle needs demand.

Moved to Orillia 8 years ago. Bought my F150 there. Had 2 Ford vehicles exclusively serviced there…read moreover this period. Disappointing to learn the my business and loyalty are valued by Thor at $200 or less! Taking my business elsewhere. suggest you do to.

I just wanted to share an Outstanding service experience I recieved from Paul Herbst of Thor Motors…read moreFord in Orillia, Ontario. I recently ordered and purchased an F-150 from Thor and Paul exhibited the finest in Customer Service. Every one my emails and requests throughout the process were handled promptly, honestly and accurately. Paul is a Pro at what he does and will get you the exact vehicle you're looking for with down to earth communication - I highly recommend him!

Never knew bout this posting stuff b4 but owe them this one. About a year ago was sent here to have…read morealignment done because Memorial Automotive does not do alignment after certain work(s). Got my vehicle back and steering wheel was now approx. 5 degrees off to the right. Very annoying. Took it back for them to try again but was still the same when I got it back. Called the service folks and they were quite rude and defensive. My steering has never been fixed since. Good luck if you choose to be rooked by these folks !! BUYER BEWARE !!! I give zero stars really.

From the owner: "As a family run business for over 20 years, we have been proudly selling and servicing Mazda’s in…read morethe beautiful Orillia area. Orillia Mazda is your number one destination for new or used vehicles. Our service department also provides amazing customer service for maintenance and repairs on your vehicle with genuine Mazda parts and accessories. Come to Orillia Mazda to experience the premium brand with small town feel and join the family today!"

January 28, 2024 Ordered a Rubicon 4xE from them as I own a…read more2020 Rubicon now. I wanted the same amenities on the 4xE as I have on mine now. Brandon assured me it would be ordered that way. We waited 4 months for the 4xE and it arrived with plastic bumpers and no sensors front or back and I did say at the time of ordering that the steel numbers were really important for us. I asked if my numbers could be mounted on the 4xE and was told they could and he ( Brandon) would make sure it was done I told this Brandon that it was a deal breaker even at the time of ordering the truck. He assured us several time that it could be done and it would be done even checking with his boss and body shop manager. So we said we would go ahead with the purchase and he ASSURED us that it would be taken care of so we felt at ease. We visited several times after that and spoke with their finance guy and sales manager and they were all pleasant and mentioned that "have no worries it'll be taken care of" The day of pick up Brandon phoned us a couple of hours before we were supposed to pick up the truck and told us that the bumper could not be replaced and we could just buy an after market bumper for our new truck. I told him I really didn't like to be lied to. I told him that lying to me was not good and that we would not take the truck because it was not what we ordered and that his lies made us VERY uneasy about the transaction. He started to yell and threatened us and told us we would not get our deposit back. We have found out they have tried to ruin us on credit bureaus even stating no purchase was made . These liars will not return our deposit but we are going to take them to court over their lies and not returning a deposit on a vehicle we never accepted They blame the bank for placing the Credit Karma review on the jeep we never signed for or decided to take Since then we have heard many stories like ours from others DONT TRUST THESE LIARS!! LESS SALES PRICE TRANSPARENCY TRADE-IN EXPERIENCE PURCHASE TIME FINANCE EXPERIENCE RECOMMEND DEALER NO EMPLOYEES WORKED WITH Tom Jenkins, Ian Brown, Brandon Black, Tom Fulton, Cameron Kirkland

From the owner: Mac Lang Orillia treats the needs of each individual customer with paramount concern. We know that…read moreyou have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff are eager to share their knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 1 (877) 813-8295. We carry an extensive inventory including one of the largest truck selections in central Ontario. We proudly supply quality Chrysler, Dodge and Jeep products to Simcoe County and the surrounding area including Barrie, Midland, Penetanguishene, Wasaga Beach, Collingwood and Beaverton, The Muskoka's including Gravenhurst, Bracebridge and Huntsville, and Parry Sound.

I purchased a car from them and they didn't do the P.d.I properly, so I had to go to another…read moredealership to do the job. they left the transportation pucks on the struts and the car was riding like crap. . great job!

My elderly parents bought a new Jetta from Volkswagen Orillia that developed an issue that was very…read moredifficult to diagnose. The owner went through great lengths to ensure that they have a car that they can feel confident driving and rely on to get them to their destination. The team at Volkswagen Orillia are very friendly and are always willing to help my parents make sense of the features and accessories on their new car.

I just picked up my 2021 Chevrolet TrailBlazer Rs I've been dealing with sales representative Adam…read moreMoon and Karlee and I couldn't be happier. COVID limited the personal interaction and I'm not in the area, but in dealing with both of these individuals it was so easy and I felt at ease during the whole process. If you are looking for a sales person that treats you like an old friend, Reach out to Adam Moon and I can assure you, you couldn't be n better hand. Thanks Adam

Do not bring your vehicle here for service! They botched my fuel injectors on my Silverado, had to…read morebring it back for them to fix a second time because they couldn't do it properly the first time. Also botched my bumper replacement, broke the wiring on one of license plate lights during replacement, then tried to say it was like that when i dropped it off. I had to call gm Canada and complain to get them to fix it. They did but what a hassle. Save your time and money, take your vehicle elsewhere for better service