I have a love/hate relationship with this place....
For starters, my mom has been doing her taxes here for almost 25 years so I have that as recommendation... The few times I have come here, I do get the best income returns point blank! And the fact that she's been in business this long makes me feel good about it!
Maria Antonieta is a lovely lady with a booming business, however, the system they have in place is a bit archaic in my opinion. It sorta like a deli where you have to take a number until called. I don't think she makes appointments. If you get there at 5 am or earlier, there a list you can put your name on and they honor it. Once the office opens they take the list down and start the "deli-style" Number system!!! It's a little crazy you're not familiar with it.
My mom actually wrote my name down on the list around 6 in the am and went back home. I got to the office at 10 am and they hadn't even started so....what can I say it's a Hialeah system! Lol, having said all of that though, she is nice, and always gets me the beat returns! Just HATE the long wait!! The ridiculous waiting time gets 1 star, the tax return gets 5, so I averaged it out to 3 stars! read more