My experience with skye began as a pleasant one. She seemed very sweet and attentive via text when I was booking my appointment. The trouble started during my actual time with her. And while she spent a long time on my hair, approximately four hours, I was very unhappy with the final result. I was left with blotchy, brassy blonde pieces all over the top of my head that did not blend whatsoever. I then handed over $200 for this work. She rushed me out without giving my any opportunity to inspect her work, claiming she had an outside appointment, now I know why.
The kicker, which really upset me, was skye offering to fix the "honey tones"( aka butchered balayage tiger stripes) in my hair for another $95 in a couple of weeks. I felt a clench in my gut when she said this, because I could tell that she knew that my hair didn't look good, and yet she was unwilling to fix it for free like she should. Instead opting to try and get more money out of me. I felt so taken advantage of, and more like a wallet tha a person.
When I got home and had a chance to really look at my hair, i messaged Skye and told her how unhappy I was with the results. She messaged me back something along the lines of "you are always welcome to express yourself and I can't give a lengthy response right now but we will chat more". She seemed totally unfazed by the picture I sent. While I understand she was busy with clients, I would've appreciated some concern or offer of a resolution after spending so much money.
It is my understanding that I am one among many of skyes butchered clients (this includes chemical burn emergency visits and chemical cuts).
It will now cost me another $200 to get fixed by another stylist. Please keep my experience in mind before booking here.
Update, Skye sent a new message and said she's willing to adjust/fix "something". I explained to her that at this point I'd be much more comfortable going to someone else. I feel it's too risky and much too awkward to return to her, especially after how unfazed she seems by the way my hair turned out. It's hard not to feel taken advantage of when someone doesn't deliver good work and won't acknowledge their mistake or make it right financially for the customer.
Update: Mandy Wright who is also in Sola salon suites fixed my hair and it turned out beautifully! I definitely recommend her for high quality professional salon results! (Of course I am now out $400 total, so small claims court is next on the agenda!) read more