If you have ever have an emergency this is not the place…read more Back a couple of months ago my doggie started having a really awful ear infection and they couldn't help us so we took her somewhere else. Yet another emergency comes up with my second doggie (can't hold fluids, food and bloody stool) and needed some help. Been coming there for a while but my wife and I decided to not come here anymore mostly because of customer service and availability. According to front desk staff they were triple booked (I think she meant overbooked) and that we had to wait hours to be taken care of. Long story short, took my doggie to the ER room down the road (First Coast Veterinary) they're incredible - I wish they were more than just an ER room. Black and white difference. The funny thing is that they recognized us, we keep going there because at Cole's there's rarely availability for either walk ins or emergencies. Front desk staff is so inconsistent with customer service. There's been times where I have walked in and they don't even say hello, just not welcoming. Just make sure you show up when they're in a good mood. Dr. Cole - awesome, he's patient, caring and knowledgeable. five stars for him. Customers service - inconsistent, could potentially be perceived as rude, not welcoming, unprofessional. one star for front desk staff. Availability - one star, I was a client for years and always had to go somewhere else. I attached First Coast ER phone number in case you want to check them out but again you'll be impressed.

Dr. Stewart and the entire team at Cole Veterinary Clinic are simply amazing!! She is the most…read morecompassionate, thorough, and knowledgeable veterinarian our dog and cats have ever been to. Each of our pets are treated with patience and genuine care by the entire staff. Dr. Stewart takes time to hear your concerns and explain any diagnosis clearly and honestly -- not what's most expensive or unnecessary. We would absolutely recommend Cole Veterinary Clinic to anyone looking for an excellent Dr for your fur baby!!

We're SO glad we decided to go to First Coast Vet ER when our sweet kitty was sick. He'd been…read morethrowing up for days and we were concerned about an obstruction in his small bowel. Dr. Vukich was THE MAN. He listened to us when we voiced our concerns, he shared his thoughts and suggested course of action, and we had shared decision making. He made sure to update us before surgery, after surgery, at the beginnings/ends of his shifts. We appreciated that SO MUCH. He was wonderful and saved our sweet boy. Jessica, one of the vet techs, was super sweet as well. Very understanding of our concerns and made sure we knew we could call at anytime for updates. The people at the front desk and others we interacted with were at times dismissive of our concerns, but thank goodness Dr. Vukich listened to our concerns and saved our kitty!

Exceptional Care at First Coast Veterinary!!!!…read more I can't say enough good things about First Coast Veterinary on Jacksonville Drive. They have taken such wonderful care of Abby, especially after her major foot surgery. From the moment we walked in, the staff was compassionate, patient, and truly committed to helping her heal. They explained every step of her treatment clearly, kept us informed, and treated Abby like she was their own. Her recovery has been smoother and less stressful because of the attention and expertise they provided. It's rare to find a veterinary team that combines skill with such genuine kindness, but this clinic absolutely does. I'm incredibly grateful for everything they've done for Abby. If you're looking for a place that will go above and beyond for your pet during an emergency or complex surgery, I highly recommend First Coast Veterinary!

WOW what an amazing Vet Dr. Kris Kane is as she caught a serious condition that our normal vet had…read morebeen missing. She listen to our concerns and diagnosis our Gracie with a serious heart condition all by simply taking the time and talking to us about her symptoms. She knew the problem before she even listened to Gracie's heart. She is worth the trip no matter where you are located. Our Gracie is now living her best life comfortably until her final days all thanks to Dr. Kane. I don't live in Florida and I'm not a snow bird but have family in Jacksonville which is how I met Dr. Kane. If our Gracie needs surgery in the future we will travel to Florida as she cares thru lay about the animals entrusted into her care. Thank You Dr. Kane and Oceanview Veterinary Hospital Florida!

This place is the best!!!!!! We started coming here as soon as I got my dog in December 2024. We…read morecame here with an 8 week old puppy and she is now a little bit over 1 and every visit has been so incredibly smooth. She just got her spay surgery and everyone in the office is so delightful to speak to and I couldn't recommend this place more. Every time I call they pick up and they always want to help.

I was referred to Shoreline by another vet. They had a medication that my vet did not have, but my…read moredog needed the medication. Drove to Shoreline after my dog was examined by the prior vet. My prior vet said all that Shoreline would need to do was take him into an exam room and give him the injection. Shoreline made me wait one hour for another exam before they would give him the injection. All the while technicians came and went and any one of them could have administered his shot. Still they made me wait. It's either greed or incompetence.

The staff here is so caring and interactive with your pet. Hands down great service and care.read more

I am very picky with my German Shepard. She does require constant water, attention, exercise, food,…read moreetc. I have dropped her off at 5 places in Jax, this is my 6th and final. They provide everything my dog needs. I'm really happy to leave her there (even though I know she wants to go with me lol) Staff is also very friendly and remembers the owners. Before I even walked in they had Athena packed up. I won't be going anywhere else. These folks deserve a big tip and I'll be giving them one at my next visit!!

Love them! My sassy boy came home to us with a whole new set of rules and understanding. Shantel is…read morethe best

Great experience and great price! Ashleigh, my Tech, was super helpful! Happy to have found a new…read morevet that I trust!

I've been bringing my cats here since 2019. The staff and vets here are always kind and…read morecompassionate. Their focus is on providing affordable veterinary care to the community. I'm moving soon but will continue to bring my cats here because the care is worth it.

Dr Alex and staff are wonderful! They take care of my two Shih Tzu pups, communication is great…read moreand everyone is very nice and caring. We are happy to find this clinic after moving to Jacksonville from Georgia.

This place is circling the drain. The staff is new, rude and untrained. They have lost nearly every…read morevet over the years and are struggling with building contractors and change of ownership. With so many options out there, I'd find a place with friendlier staff. Dr. Wilson is amazing but no way she stays there. They've lost nearly everyone else. Been going there for 22 years but can't take the latest changes to the practice. Not a place I'd suggest.

Where to start with this great practice?! "A Cat Clinic" name indicates dedicating the attention to…read moreTHE cat, and they deliver. Dr. Porter & Dr. Jones, as well as Darla & all the team members I experienced, were delightful, welcoming, accommodating, compassionate, and genuinely helpful. I'm impressed by their quality, quite fortunate & appreciative that they take care of my boys when needed.

Personable staff with a lot of knowledge about cats + no other types of animals in the waiting area…read moreto stress out your cat buddy