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    Stupid Phone Store

    2.3 (3 reviews)
    Closed 9:00 am - 10:00 pm

    Services - Stupid Phone Store

    Device support or repair

    Mobile phone support

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    7 years ago

    GREAT customer service! Gets the job done fast! They have high tech parts and equipment in stock. Yakima's new go to phone repair!

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    4 years ago

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    13 years ago

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    Phone Shop Yakima

    Phone Shop Yakima

    (13 reviews)

    $

    DO NOT USE THIS SHOP! WORST EXPERIENCE EVER I paid $180 for…read morea screen replacement and left with a completely unusable phone. Multiple new hardware failures, a screw rattling around in my phone with no accountability, and no refund. I brought my Samsung S22 Ultra in for a screen replacement. The phone had a screen issue but EVERYTHING else worked perfectly fine, not a single issue. I paid $180 for an aftermarket OLED screen replacement. DAY 1 - FIRST PROBLEM: Picked up my phone - screen worked but immediately had "No SIM · Emergency calls only" error. Phone briefly connected to network for ONE minute, sent a text, then lost all cellular service permanently. IMEI shows up, Wi-Fi works fine, they clearly disconnected or damaged the RF antenna cable or something else during the screen replacement. Can't make calls, can't text, can't use mobile data. Wasn't like that when I dropped it off... DAY 2 - SECOND PROBLEM: Came back and told them I can't call or text. They replaced my charging port claiming it might fix the problem. Got home and phone won't charge. Charging port is all loose and floppy now. Wasn't like that when I dropped it off. DAY 3: Came back with phone that has no cellular AND won't charge. They kept my phone. I had to call them late in the day just to find out what was happening. They said "motherboard needs replaced it is coming tomorrow." DAY 4: They don't call me all day. I call them and they say it didn't show up, maybe tomorrow. Okay, very inconvenient but life happens. DAY 5: No call... again. I call them and they say it's not here, should be tomorrow. They still have my phone. DAY 6 - THE RUNAROUND: No call... AGAIN. So, I call and suddenly it's ready to come and get it. I show up and the guy tells me "it's the SIM card" I ONLY HAVE eSIM NOT A PHYSICAL SIM! Then he says "it's the motherboard." I was under the impression I waited 3 days because they were replacing the motherboard? Then he starts giving me conflicting explanations, eventually saying the phone is no good and needs replaced. Clearly taking no responsibility for all the problems they caused breaking my phone and clearly has no idea how to fix it. Then tells me "we only warranty the screen replacement" basically admitting they don't care about all the other damage they caused. I LEFT AND WENT NEXT DOOR TO VERIZON to try to reprovision the eSIM (Just in case). Verizon called tech support for eSIM and big SURPRISE, the phone SHUT OFF while she was working on it. Cellular STILL doesn't work and the screen I paid $180 to fix is now doing the same thing that I paid them to fix. They fixed nothing and broke everything else. The Verizon tech called Verizon technical support while trying to help. The support person said it sounds like internal physical damage something about legs or connectors being broken. They didn't even know about the screen replacement at that point. Then Samsung support got on the phone and said the same thing, sounds like a physical hardware problem. Multiple tech support people independently diagnosed hardware damage before even knowing this repair shop had touched my phone. Turns out the parts both Tech supports mentioned are parts that have to be removed for a new screen replacement.... Save your money, go to a professional shop. Filing BBB complaint and credit card dispute.

    They are very nice people and they work with youi really like this place they are helpful and they…read moreknow what they are talking about plus they have old phone cases for old phones

    Stupid Phone Store - mobilephonerepair - Updated May 2026

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