Very pleasant and polite service. The clerk was very friendly even after I knocked over a display.read more

This was definitely a step up from a couple shops I'd been to in Budapest but the lady working…read morethere had zero interest in customer service. I was really stoked to see that they carried Rowan yarn! They had tons of notions, interesting buttons and trims, and a small selection of fabric. It's ok but I didn't really need anything and the shopworker didn't care about me...

Watch your order carefully when you are being rung up. I was overcharged 130czk on one skein of…read moreyarn and they refused to fix the error. They also did not fix the sign. I selected yarn, Fortissima Color, that was clearly labeled at 251czk, but it rang up as 387czk. Unfortunately, I didn't catch the error until after I had paid. I was buying several items and didn't notice until I was leaving the store that my total was higher than it should have been. I immediately returned to the store to find out if I had misread the sign posted by the yarn I chose -- I had not misread the sign. The workers acknowledged that the price on the sign did not match the price in their computer, but they refused to refund me for the overcharge and they also refused to let me return the yarn -- even though I had paid less than 5 minutes prior and hadn't even left the mall yet. I was told I could come back on a Friday to speak with the person in charge, but unfortunately I had other plans that day. What is the point of posting prices if you aren't going to honor them? At the very least, they should have corrected the sign so that future customers were aware of the correct price.

I had the greatest experience in store today! Coming from abroad, I found it the perfect place to…read moreshop for a few souvenir art supplies exclusive to the Czech Republic - all the products I purchased were actually made here in the Czech republic, some paper even made by the Golden Boat company as well! The staff seemed incredibly knowledgeable and professional and although art store personnel can often be intimidating, everyone here seemed quite approachable and helpful. I worked with one young man in particular who I can't seem to remember the name of. (Which is such a shame because I'd love to thank him personally.) He was outstandingly energetic and enthusiastic about the art materials and I found him to be engaging and thoughtful. He had an amazing familiarity with everything in the store and knew exactly what I was looking for when I asked about materials unique to the area. His passion for the materials and authenticity in his recommendations created an inviting and truly pleasant experience. In fact, I had such a lovely experience that I signed up for Yelp just so I could write them a positive review!

First off, I want to stress that this rating in no way reflects on the staff at this shop which we…read morevisited back in July 2017. They were incredibly helpful and patient, and made the overall shopping experience with them delightful. However, I must caution prospective buyers that this company does not seem to care about the quality of its products nor its reputation. My complaint is that I spent a good sum of money but received a defective product and the company has been radio-silent as far as all attempts to contact them to remediate the situation. I have communicated no less than 4 times, eventually tracking down the email of the manager, Romana Chatrná (http://www.caesar-crystal.cz/exkurze/) and going through the trouble of having my email translated to Czech to ensure that nothing was loss in translation. I have heard nothing back. I consider the money I spent a sunk cost and the only recourse I have at this point is to warn future buyers. Sad.