This is exactly why independent craftsmen still matter…read more I originally went in looking for advice on shortening a Montblanc palladium leather belt. Rather than trying to sell me a service, the gentleman took the time to explain how it should be measured, where it should be shortened (from the buckle end), and what the correct finished length should be. He never once pressured me into leaving the belt. I left, thought about it, and came back simply to thank him. When I offered him $20 for his time, he initially refused. I insisted and told him, in my best northern English accent, to "have a beer on me." He was genuinely delighted. That interaction told me everything I needed to know. Integrity, craftsmanship, and old-fashioned customer service are becoming rare, and this shop has all three. If you have quality shoes, belts, or leather goods, this is the sort of place you want looking after them. They've earned a customer for life.

BEWARE - BELIEVE THE LOW RATINGS…read more It is truly disappointing when an establishment has a lack of compassion and customer service. Especially when the establishment is being trusted to handle high value and sentimental items. This is unfortunately what we experienced at Crestwood Shoe Repair. The lack of communication and care for my shoes was not acceptable and truly upsetting. The condition in which I got my shoes back was horrific and the worst part is that the employee who was assisting me made it his mission to hide the condition when handing back my item. What I have experienced makes me question the "skills" & "customer service" that so many of the positive reviews mentioned and I strongly encourage you to take your items elsewhere if you care about them.

Probably the best shoemaker and skilled craftsman I have ever encountered (unbelievable skill with…read morea quality bag such as Loewe, or an expensive Nantucket basket), only to disappear, leaving a phone number on the door that doesn't even get answered. Where are you, Mr. Max?!! Anybody out there know . . . . . ?

I love this shoe repair. Old school. The owner is a very nice guy, friendly, and does beautiful…read morework.

The owner was extremely courteous and fixed my handbag immediately…read more He did a creditable job and I can Use my Bag Again

Fast service and reasonable prices, fixed my favourite old boots like new I would recommendread more

excellent service. everyone at Jim's is incredibly knowledgeable and wonderful to work with.read more

We have had a great experience with Jim's Shoe Repair. It is a real old-school cobbler that has…read morebeen in the family for generations, and you can see that experience in the quality of the work. They do an excellent job, charge very fair prices, and give honest, practical advice about what is worth repairing. Everyone there is also incredibly friendly and helpful. It is increasingly rare to find a neighborhood business with this level of craftsmanship and personal service. We could not recommend Jim's more highly.

This place is slightly hidden in the Quaker ridge parking lot across from Acme. Very good services…read moreat very fair prices and fast too. I have gotten men's shoes and boots polished and women's shoes repaired for my wife . Highly recommended . Very old school style cobbler .

Absolutely yes I recommend this Cobbler. Sandy is a craftsman not just a shoe repair guy. He also…read moreis transparent and fair. While I choose not to get the leather sneakers done, it is because they are so worn that cost wise it was made clear the proper work that would need to go into fixing them outweigh the cost of buying a new pair, regardless of the fact that the newer made shoes just arent as well made today. I am still thinking about it as a possible investment while I shop for a new pair of sneakers. Meanwhile, I now know where to bring my boots. Note: he is closed on Mondays

Decade old boots bought back to life, highly recommend! Very thorough with explanation of boot…read moreaftercare and sophisticated overall boot knowledge!

I needed a place to deep cleanse my extremely worn sneakers and quickly, and they blew my…read moreexceptions out of the water! Everyone in the shop was extremely chill and really made sure my shoes were taken cared of and they were able to accommodate my ASAP timeline! The prices are extremely reasonable, and the direct to door delivery was solid gold! I was so amazed by the customer service from start to end, that now all my sneakers will go there when they are in a desperate need of a deep clean. Highly recommend these guys for all your sneaker cleaning needs!

This place works miracles, seriously great prices , service and turn around time . Definitely will…read morebe a returning customer!!

Highly recommend!! They do a great job here every time I request shoes to be fixed. They also fix…read morebags as well. They are efficient, reasonably priced, and overall the service is top-notch.

If you're in NYC and need shoe or bag repairs, you have to check out Cobbler Shoe on 225 W 23rd St…read more I had such an amazing experience there--the craftsmanship is seriously top-tier. They brought my shoes back to life and made them look incredible again. Not only are they amazing with shoes, but they do beautiful work on bags too. You can tell they really care about what they're doing and take pride in every detail. On top of that, they're some of the kindest, most welcoming people you'll meet. It's rare to find a place that combines skill, quality, and genuine kindness like this. Hands down the best shoe repair spot in town. Bring them anything that needs fixing--you won't regret it!

I have found my shoe repair shop! I had several pair of footwear to be repaired; my shoes and…read moreboots looked like new when he finished. And his prices were so reasonable!

Everything no matter what the condition of the show or boot he can repair it pricing is reasonable…read moretoo.

Fixed my leather jacket with about a 5 inch oil stain that was very dear to me. Will be returning…read moreto get my leather bags cleaned up!

It's so hard to find a good shoe repair person. George is amazing. I had purchased Miu Miu boots on…read morethe Realreal which needed to be re-soled and he made them look like new