My experience with KP Hair Extensions/KP Stylist has been extremely disappointing, especially regarding the value for the cost, quality of the installation, and lack of pricing transparency. I paid over $5,000 for my sister and me to get extensions here.
On June 8, 2026, a stylist FaceTimed us to see our hair texture, color, and length. We both have naturally wavy hair and specifically needed textured extensions so they would blend for everyday wear. We were told KP makes their own extensions and that the hair was textured. We were quoted $4,050 total for both of us for the hair, installation, and color.
My sister went June 10. I had already paid a $1,215 deposit, then paid another $1,276 after her service, totaling $2,491 for her alone. Products were purchased separately and are NOT included in that amount. When I questioned why the price was higher than quoted, I was then told color wasn't included, despite being told during our FaceTime consultation that the quote included hair, installation, and color, aside from potentially needing a few extra bowls of product.
Her extensions were also installed extremely tight, causing headaches for the first two days. She was told the extensions would become even more textured with use, but that has not happened. There is a clear difference between our natural wavy hair and the straight extensions.
My appointment was June 12. I chose all-over brown instead of balayage and asked for minimal red/orange undertones. I again questioned whether the extensions were textured because they looked pin-straight out of the package and was given the same explanation.
I also requested a blowout or larger curls and face-framing layers, neither of which I received. At checkout, I was charged essentially the same amount as my sister despite choosing all-over brown rather than balayage. I questioned it but paid.
Then the installation problems started.
On June 13, only THREE DAYS after my sister's installation, her extensions started falling out during my bridal shower. She contacted the stylist and returned to have them fixed.
On June 24, she had to return AGAIN because the string was coming out and the extensions were falling out.
On July 8, BOTH of us had to return because our extensions were falling out.
We were told there was a "bad batch of thread." My question is: how many times should a customer have to return for the same issue before the thread is replaced or another solution is found, especially after paying approximately $2,500 per person?
The pricing for maintenance was also inconsistent. On June 10, I specifically asked what our next appointments would cost and was told, "$412 for you with 3 rows, 325 for your sister." The stylist later determined I only needed TWO rows.
When it was time to schedule our eight-week appointments, my sister asked for updated pricing and was told, "Katelyn is $485 for everything, Yours is $540."
So my quote increased from $412 to $485 despite going from three rows to two, and my sister's increased from $325 to $540.
At that point, we began contacting other salons. We were subsequently told there were issues with the installation. From day one, we also couldn't properly wear our hair up without the extensions showing because ends had been left undone.
I understand extensions are expensive, require maintenance, and hair color doesn't always turn out exactly like an inspiration photo. That's not my complaint.
My complaint is spending over $5,000, receiving extensions that did not match the texture we specifically discussed, having extensions repeatedly fall out within days and weeks of installation, making multiple trips back for repairs, and repeatedly receiving prices that differed from what was previously communicated.
For a service at this price point, I expected significantly better transparency, consistency, installation quality, and overall value. read more