Something was biting me ALL night long, both nights…read more The floors are extremely thin and I was up listening to the people upstairs walk, run and crash (off their bed?..) all night. (Luckily just the first night - but the mites/fleas got me both nights.) The lobby, elevators and hallways smell AWFULLY - I mean it just absolutely REEKS - of artificial, stifling air freshener, AND WITH A BIG CHEAP SCENTED CANDLE BURNING ON TOP OF THAT - and the rooms smell of that gross Southern gas station mop cleaner. When I asked for a different room because the first smelled like sewage, the front desk lady stared at me like she had no idea what to do. When I reexplained the situation, she claimed there were no rooms available because they were fully booked. When I explained that I KNOW that unless I was the very LAST person to check in, there were rooms available that she could move around, she grudgingly changed the room. When that one reeked too, she again lied and said there were no rooms; when it was clear I wasn't going back to the smelly room, she magically found another. As another reviewer stated, the bathroom door design is bad, such that the door doesn't fully open and you have to crawl over the toilet to get to the sink. The toilet didn't flush well. The towels had all this gross long black fake hair on them and they, and the sheets, smelled of cologne/perfume. Though they advertise the rooms as having kitchens, there's no stove or oven; it's just a larger fridge, a small kitchen sink, some dishes and towels (all dirty and gross - bring your own); paper towels and counter space. And a microwave. The poolside rooms are loud with kids yelling till 11 pm. The good thing was the fridge actually got cold; and the A/C was only mildewy for the first 5 minutes and after that smelled fine. The mites in the bed and ungodly stink of the lobby were deal killers. Strongly recommend staying somewhere else if you're at all sensitive to either one.

The staff was very friendly, spacious room, extensive breakfast included, nice common areas. The…read moreroom was rough, though. Peeling paint and mildew in the bathroom was off putting and surprising since the hotel seems pretty new. And the bathroom was terribly designed with the door hitting the toilet. We will probably find a different place to stay next time we are in the area.

Cute room, full kitchen... and a roach infestation. Woke up…read moreto a roach crawling in my bed and another on the wall. Room looked nice, but clearly the roaches think so too. Now I've got them in my home, never had that issue until staying here. If you're into sharing your bed (and luggage) with bugs, book a room. Otherwise, run.

This hotel was great from start to finish. The rooms are set up with comfort in mind, the bathrooms…read moreare clean and have good quality linens. Cleanest hotel we've stayed at in a long time. Great staff. Parking was adequate. Felt safe to stay. We enjoyed our stay and would stay again when coming back to Galveston.

Great hotel. Looks and feels brand new…read more Checkin process was fast and efficient. Breakfast was super good. Fred was super efficient on check in and was super friendly . Highly recommend

Room was just OK. Carpets were stained and very gross looking. The bathroom was absolutely…read moredisgusting (looked like it hadn't been cleaned at all). There was hair all over the bathroom floor, the walls of the shower, and even mold in the shower. There also was no grip mat in the shower which was a huge safety concern for my child who slipped and fell while stepping into shower.

Hotel is nice on the inside ... but they will cancel your booking…read more Manager will not call back Will Come in your room without asking and not clean Will not help you with any problems there was noise above my head until 10 pm They charged me $202 worth of incidentals and they will not return and It has been over a week The manager did get o. The phone after I called for the 4th time said I am One of those " very rude and short laughed at my problem and told me their was no way they charged me that much but told their cooperate it was a 5/10 business . I was told by Marriott to call my bank ... I did ... they said the hotel has many money .... Someone there is pocketing money they don't care about your comfort or the feeling of insecurity when someone goes in your room Don't be fooled by the cover!!

And we did return three weeks ago. Nothing has changed. It was still clean and everyone working…read morethere was friendly. They even gave a meh Chinese Buffet next door that we hit up TWICE because it's popular with kidlets. The defunct mall also has a Sears still going and a cool comic book store. Best of all it has a cheap movie theatre. Score! I know some folks give out five star reviews like Kardashians take selfies. I try and make sure that 5 stars from me means something, especially if it's something you are going to spend a chunk of money on...like a hotel. Now to preface this: Last year we stayed at a dreadful place in Kemah that, to this day, gives me nightmares. This time I went out of my way to try to find the best deal on a great hotel. The reason this one popped up was because Texas City is strategically placed between Houston & Galveston and most people want to spend a bunch to stay near the water. Newsflash: Most of those hotels are stuff Gordon Ramsay's Hotel Hell are made of. Being close to the not-so-blue waters of Galveston typically means mold, smelly and expensive. I've had enough of paying inflated prices for places to sleep. Texas City may not be on water but it's a much better value. The hotel is weirdly situated next to defunct Ryan's Buffett and The Mall of the Mainland, which used to be a mall and is now better suited for you to hide in if the plot of Walking Dead takes place. It's HUGE BTW. The hotel itself is small, having three floors and one ice maker, a guest laundry room and a very small indoor pool (a pivotal thing for my family) and business center. We were greeted with friendly employees and a personalized chocolate bar with my name on it (nice touch). Now...I'm used to cleaning my hotel rooms before I use them, as I'm a weird one when it comes to sleeping in foreign places, but to my amazement the room was SPOTLESS. I'm talking you could eat off the bathroom floor (a.k.a. Terri's New Years spot) kind of clean. All the things I had requested (and was prepared to gripe about not getting) were there! Extra pillows, blankets, conditioner...it was all there! They put a hairdryer in the closet in case you go looking. We stayed for 4 nights and each day we returned to a perfectly clean room. We left tips each day and the staff always left a sweet card of thanks. The a/c was a freaking champ! After being out in 100 degree weather we returned to a perfect 68 degree room (I turned it down more at night) and chilly drinks thanks to the mini fridge. There's a microwave downstairs but not in room. You get HBO and a bunch of cable channels. The breakfast was better than expected. Real eggs, cheese omelets, bacon AND sausage, a waffle maker and cereal, fruit, coffee....it's all there. There's only one waffle maker so there's a bit of a wait there. Even though they have a 9 am close time for breakfast each day the sweet lady who refilled things made sure everyone who came down got food, even if they arrived at 9:05. I can tell you this hotel on my stay was quiet. The last night we stayed more people started arriving and it did start to get louder, but nothing that made me insane. We stayed during the week because it's cheaper. It's also less crowded. Free WiFi (choose the free option when you arrive, and be careful because there's a $5 a day option...it's the same speed) free parking and free breakfast at $80 a night make this an easy five stars. The employees were all impeccable and again...it's hard to find some place this clean. We will return!

We stayed at this hotel for 1 night. At check-in, the manager asked to see the confirmation email…read moreand we saw him take down our confidential booking 4-digit PIN-number. As soon as we checked out in the morning, we saw that a false review giving them 10/10 was written on our behalf on Booking.com. This is fraud! Overall reviewing the stay, the floors in the room are very dirty and at breakfast we tried an omelett and waffles - both of which were made from obviously spoiled eggs. The A/C would not get the temperature right and when turned to heat smelled terrible, and the blankets were really thin. At breakfast, no one took the chairs down from the tables (probably set there for the night - or longer?), we had to do that ourselves. Overall the place felt a little deserted - just adding to the picture.

The best western in texas city was absolutely the worst experience ever! I reserved a room for my…read moreson and paid in advance. I live in another state and I am an employee of best western. I reserved the room using the employee friends and family discount. They refused to check my son in saying he was not an employee of best western. HE DOESN'T HAVE TO BE! That's why I made the reservation FOR EMPLOYEE FRIENDS AND FSMILY. My son had to sleep in his car!! How that manager keeps her job is beyond me. HORRIBLE RUDE LADY

We had a cruise out of Galveston and originally planned on driving in the morning of. Because of…read morethe winter weather; and school being canceled for one of my kids Wednesday; we opted to go ahead and drive a day before. We got a reasonable rate for a last minute room; they offer a little bit of a discount if you sign up for their rewards. Room was decent enough, there are a number of restaurants/fast food and stores nearby if you need to grab something. They offered free breakfast, parking and check out was 11am. Which is just about right for the drive to get to the port was around half an hour. If we do end up doing another cruise out of Galveston; we will likely stay here if we do the drive the day before.

We stayed here before a recent cruise that was traveling out of Galveston. Free parking and…read moreincluded breakfast. There plenty of nearby restaurants for lunch or dinner depending on your needs when there. As well as places to stop if you need something you forgot at home. It was about 30 minutes to port from here; with check out being 11am. I would consider staying here again if we cruise out of Galveston again.

Be very mindful of leaving your credit card on file with the front desk. My spouse works in the…read morerefinery, and his company prepays for his stay. He leaves his card at the front desk and on the day of check out, they charge the card. Keep in mind, that the room was prepaid by the company. Contacted them and they stated that they would refund the money. 7-10 business days goes by and no action by the Hotel. I disputed the charge with the bank, and the hotel claimed the charges were valid. The company is working to help this get resolved, but I'm not going to stop until we received our money. I wasn't rude with them because I understand mistakes can happen and we're blessed that we weren't suffering financially due to the mistake. However, the manager PK, didn't have an ounce of empathy or understanding. He was very defensive, sarcastic, and rude. He spoke to me with this authoritative tone, "I'll ask questions and you just answer them!" I refuse to be screaming in a telephone with this man, and he hung up in my face. Stay away from this location!!

Vivian the manager was rude. Telling my daughter she can't be in the pool cause she's under age but…read moreher older sister that was 18 was there. She had no right to do so. But did not even ask what age my daughters were. Raises !!!!! Definitely NOT RECOMMENDED!!! Ac was not working properly plus the door omg every time we walked out we had to replace the key . It would not work after we would leave . Really nothing to do that's why I chose this place for the pool but this lady VIVIAN DEFINITELY RUINED THE TRIP COMPLETELY !!! You should get fired!!! Supposedly working but at the pool . Safety... the side door don't work not sure how safe that is when anyone can get in.

We thought this hotel was going to be great but from the start we had issues. We booked a room on…read morethe Penthouse floor and the room was outdated and mediocre at best. I have stayed in nicer hotels in Mexico. Also, when we tried getting someone to wait on us at the pool and the Blake Restaurant, they basically ignored us until we said something. Also, the food was mediocre at best as well. It had no flavor. Also, we were told that the Steakhouse was closed on Sundays by two different employees. Come to find out, it was not closed after all. They need to get all of their employees on the same page. Also, we were never greeted when we arrived as well as when we left. We won't be staying here again. Since we paid alot for a two night stay, the hotel should have been excellent.

Establishment trying to rebrand, see reviews at: The San Luis Resort, Spa and Conference Center…read more Expect to be nickel and dimed, expect to be charged for a resort fee at the time of purchase and then again upon departure, expect your complimentary continental breakfast to be billed at $25 per day for tip and taxes. Expect them to leave all details out and then snake you on the exit.. Expect no less than mold in your bathroom walls (check behind that cheap wallpaper that's coming off), expect all your bathroom fixtures to be loose or broken, expect your toilet to barely function and plumbing to be rusted out. Expect when you go to the spa to be overbilled the following day for the next level service you did not get. Expect the spa to further bill you for an automatic 25% tip you did not approve. Expect the front desk to tell you they will follow up because they have to get a hold of the hospitality department or the spa department or the billing department or the refunds department and expect to be that football being tossed around... Use your American Express at this hotel It is your only saving grace... Godspeed.

Everything was awful…read more * The room smelled wet and moldy. * The counter tops in the bathroom area and the nightstands were filthy. They had not been wiped down and were grimy and dirty. * There was toothpaste on the shower curtain. * There was hair in the bathroom. * The bedsheets on both beds had mystery stains that looked like they might have belonged in the bathroom. * There was an electrical socket hanging out of the wall. * The SECOND room they tried to put us in was also unclean. * There were cigarette stains on the sheets * This room ALSO had an odor. * When we complained, the desk clerk informed us that the room was "stained but clean." After being told the property would refund our money, we ended up staying at another hotel that night. Two weeks later, they still have not done so, and, when I called to get an update, I was hung up on several times. When I finally got a hold of someone, I was informed that "the room is under renovation" and that the employee working that night "suddenly quit". Interesting, but doesn't explain why the hotel can't honor its word. This property is terrible, and the staff have been amazingly unhelpful. Save your money and your sanity and stay somewhere else. The few bucks you might save here are just not worth it.

I was laying down when a roach climbed into my pubic hairs and then I took it out and crushed it…read morebut that's not all because I saw the motel sign jerking to me crushing the roach also the bathroom had mold and bugs everywher. I still stayed for 2 weeks

After flying in to Houston we stayed here for the night before we headed to the Port of Galveston…read more It was a great spot to stop for the night, it was in the middle, cheaper than either big cities and easy to get to. Our room was clean and comfortable, we did ask for additional bedding for the trundle bed and got a ripped blanket. The front desk also seemed irritated we were asking. It was very convenient to have the outlet mall and Buc-ee's within walking distance. The included breakfast was nice. We would stay here again if we were in the area.

Location. Well it's next door to Buc-ees but on a normal day it's so warm and humid that walking…read morefrom the hotel there is not pleasant. And there's no sidewalks. Additionally there's a wooden fence behind the hotel that makes you walk further to get around it. There's only a Texas Roadhouse restaurant close by that's got bad yelp reviews so I didn't try it. There's an adjacent factory outlet but all the fast food options in the food court also had pretty bad reviews. We had our driver take us over to Buc-ee's and we did like the food there. So the hotel location is not great for a family like ours with 2 nights and no rental car. We flew in from CA to Hobby. The hotel itself had an odd front door that was so nondescript that I wasn't sure we had pulled up to the entrance. It's plain glass unmarked entrance. It looked like a side door. But I went in to find the front desk and checked in. The woman was nice and since I'm platinum I received a gift bag which was a nice perk with some snacks. We did not like the breakfast food at all. The sausage is that awful turkey sausage. They also had a strange ground sausage that looked like animal food in pellets. I would much rather have a jimmy dean breakfast sandwich. And the eggs always are dehydrated mixed with water and nasty. The room itself was clean. It had 2 queens and a sofa with twin trundle bed for the kids. The pool is another story. Texas is hot and humid and a good swimming pool is important. This "pool" was smaller than our hotel room. A real disappointment I would probably not stay at this location again.