Awful management that doesn't even know their own policy.
We went to check in at 4:45, but we were turned away and told to come back at 7:00 because our room wasn't clean. It seemed to be the case for everyone trying to check in. We came back at 6:50 and wait nearly an hour in the lobby until they finally thought they have a room for us and two other groups waiting. They only now check our IDs - I'm 19 while my partner is 21- and they then refuse to rent us the room we reserved a month ago.
They said all guests have to be 21 and that they couldn't make an exception for us. I would normally understand this, but we checked the policy for the location before arriving. Even now, looking at their own Motel 6 page to create a reservation for their specific location, they clearly state in the second sentence that "all guests registering must be at least 18 years of age and must present valid picture identification."
So after 3 hours of waiting it's 8 at night, we don't have a car, most of the other hotels are fully booked, and they refuse to let us pay for a safe place at their hotel to sleep because they don't know their own policy.
They didn't offer to help us find a new hotel, or to pay the tremendous price difference between this location and the next one we had to choose, or even to pay for an uber. They clearly don't care about their guests safety or time to have such large delays in check-in or turn away guests which are abiding to the policy listed on the reservation page. read more