Awesome physician but he already retired a couple of years back. All of his offices are closed and if open it won't be him attending. read more

If I could give zero stars I would. This doctor had a terrible attitude. My first appointment he had an attitude, I'm over weight he kept making comments about he was not sure the exam table would hold my weight. He is very old school, paper everything. The phone in the seating area is connected to the office phone. Seating area is small Their schedule is still done in a write in book. Office still has latex gloves around. Been years since I've seen latex gloves in any doctors office They will call you 5 times the day of your appointment to make sure you arrive, then you get there and it's a two hour wait, minimum. Will be switching doctors ASAP. read more

I would also give a 0 if I could. His staff were rude, rude, rude. I did not see him but his RN who was ill prepared. It was a waste of time and it ended up costing me about $200. That is with insurance. Reading the reviews it sounds like I am better off. Don't go, find another place to go. read more

Stuart posner's sales staff is the worst staff ihave ever in counted. They are so stressed out they have no time for the patient Interrupting you while you're trying to tell them what's going on because they're too stressed out for you to make a complete sentence because they need to get on to the next thing they are horrible . The doctor is actually a nice guy and the young nurse is very sweet to me but the staff out front is terrible and youth assistance and learning customer service read more

I will not be seeing Dr. Posner any longer. 1) The person in the front office, whom I understand is his wife, is rude and unbending. They have rules which will NOT be bent or broken. 2) Heaven forbid you need to change an appointment. First, you can't just call and do so. You must call, leave your name and number and then hang around, hoping someone will call you back that same day. 3) And if you change (thus miss) an appointment, you will not be able to refill prescriptions. They only give out written prescriptions at your office visit, no renewing by calling your pharmacy for a refill. And when you have to change an appointment, you go to the end of the line, several months out. Which means, no scripts until you finally go for your appointment. 4) This was the final straw. I had an appointment on Monday, which was on my calendar and which I had every intention of keeping. The Friday before, I was out and about. When I got home at around 6:30, I had three messages on my answering machine. The first two were reminding me about my appointment and saying I must call them back to confirm I would be keeping that appointment. The third said they were closed until Monday, and since I hadn't called back to confirm my appointment, they were cancelling my Monday appointment, and I would have to call and reschedule, obviously months out. I will not be doing so. Luckily my RA is in remission, and I have the luxury of time to find another doctor. read more

Dr. Posner and staff are kind, knowledgeable and compassionate people. There can be a bit of a wait for the appointment but the Dr. is well worth it. I have been to several Rheumatologist's. Dr Posner is one of the BEST! Thank you Dr Posner and staff for caring about your patients!!! read more

The Dr is good, the staff is short with you and overbook. plan to wait at least 2-3 hours when you show up on time for an appointment. Find another doctor. read more

I have been to many specialists over 30 years. This is by far One of the top 5 Drs. In the Country, let alone Phoenix. He and his nurses are very PROFESSIONAL, kind, And thorough. They explain, and help you. They truly care individually. read more

Unfortunately I have to 100% agree with what the other reviewer's have said. The incompetence is almost unbelievable. What finally prompted me to go find a new specialist, was the prescription for Prolea which was written in June, and which I am still unable to fill because the drs office hasn't done the multi-times requested paperwork to support the prescription. If it weren't a serious matter, I'd be laughing. Add to that the inability to bill correctly (overcharging then taking months to re-imburse) the ridiculous wait times, the disgusting/depressing facilities, and the staff who all seems to be stuck in the 1950s and intent on ruining your day. Dr Posner would do well to dispense with his staff, and take a long holiday somewhere nice. read more

long wait times, horrible staff! consider looking for a new specialist don't even bother with this one read more

This is, by far, the worst doctor's office I have ever visited. Although I am not a patient with this doctor, I am a relative of a patient, and we both have to suffer through each visit here. If I could give this office a 0 or negative rating, I would, without a doubt. There are so many things to list, it's difficult to choose somewhere to start. 1. There are about 2 dozen policy signs strewn across inside the lobby, outside the front door, and even behind the door once you are in the back. These signs are both handwritten and machine-made (some are 10-20 years old), and all very strictly state what they are going to charge you, what you can do in the office while you are waiting, what you can bring with you to the office, and of course what you cannot do. I would actually prefer to have more signs, because it would kill time while waiting hours to get in and out of the office. 2. If you have an appointment at say, 10AM, do not expect to leave before 1PM. And if you live somewhere other than downtown, block out 4-5 hours of your day for this one visit. What kind of doctor has you come in at 10AM, then wait to be taken to a room 1.5 hours later, all for a 5-10 minute talk? Oh, and don't get excited when you get called back to a room. You get called back once to get vitals checked, then you have to wait in the lobby again. Finally you probably wait another 30 minutes to check out before you can actually leave. 3. On one of our last visits here, I don't even think we got 5 solid minutes with the doctor. The first couple minutes he sat down, but the rest of the time he was literally walking backwards to the door, interjecting to end conversation topics, and actually telling us that he had more important things to do than stay in the room with us (his patient!). 4. Paperwork, oh the paperwork. I'm surprised they even have electricity in this office the way they run things. No computers, no fax (more on this later), and there are more stacks and piles of patient files and folders in the back than I care to imagine. They do have a copy machine, and they spare no expense for ink or paper to copy paperwork when demanding that you bring updated copies of doctor and medication lists, even when nothing has changed since your last visit. 5. No fax; at least not to the "unimportant" patient. They own a fax, but they restrict it only to super-duper important doctor communication. Need to fax something to or from your other doctors? Sorry Charlie, you have to do that by mail. We once brought up that we thought we had faxed something to their office before, and the doctor asked us where we got that number because they don't give it out to anyone. 6. Let's get back to the lobby. The lobby, and the entire office for that matter, is stuck in some 70s or 80s catalog, splattered with rock hard, worn out, and uncomfortable chairs, those old and dated policy signs, and wood grain everything. 7. Bathroom. Despite what they may tell you, there is actually a bathroom in the back, but they won't let just some patient use it. Nope, you have to request a key, which people handle in and out of the bathroom with germ-ridden hands, and go out of the office to a bathroom outside. 8. Lobby telephone. You might think, "How nice, a phone so I can call my loved one and tell them that I'll be 3.5 hours late to get home." But instead, that phone hanging on the wall in the lobby is on the EXACT SAME phone line as the office phone that you would call from home. This has two implications: 1) Every time the phone rings back with the receptionist, it rings loudly in the lobby. And 2) What stops someone in the lobby from picking up to answer the ringing phone or listen to your private conversation? 9. Scheduling. What kind of doctor's office calls the night before (the past two calls we received from them were past 6:30PM), to ask you to come in the next morning? Also, we asked to be scheduled a few days out instead, and we were told they are only filling up a certain day at a time. So we have to be at the mercy of the doctor? 10. Doors. This is an office for patients with RA, right? Then why is every door either very heavy or equipped with round-knob door handles that can be difficult to turn? Beats me. I could probably go on, but I digress (plus, I reached the 5000 character limit). On our last visit we walked out before seeing the doctor; it had been 1 hour since our appointment time, and there were at least 3 people in the lobby who arrived before us and still had not been seen. There was a lady in the lobby who was even doing stretches and exercises while waiting because she couldn't sit any longer. I really hope the people who run this office read these reviews, because there are some serious issues that need to be corrected. Actually, now that I think about it, they probably don't even use the internet, let alone know how to use a computer. read more

I'm a very patient person but every time I come here they are running behind over two hours. The front office ladies never seem to have an answer for me either. Today my appointment was at 4:15pm and I arrived at 3:20pm. It is now 6:22pm and I'm still waiting. They called me to come in today because it was important they see me. If they didn't have the time they should rescheduled me for another day!! When I confront you about something look me in the eye and explain, don't stair at the desk and say I have to check I'm not sure what's going on. read more

So sorry for the poor reviews he has received. I have been a patient for over five years and would not think of changing. Yes, there are times I have had to wait but my feeling is if the personalize empathic service does not meet your needs by all means seek another doctor, for me the wait has always equaled the service rendered. Yes waiting room is really from 1968 and the phone rings but I love the conversations that get shared (pro & con) about Posner, the pain we all share, life in general that other bigger more modern waiting rooms don't have or by proxy of the distance encourage. Dr. Posner has a quaint style of caring I have not found at other doctors especially his understanding of pain and it's effects on body and mind. I recently I had a heart attack and received flowers from the staff and the doctor. I did not even get cards from my other specialists. read more

SO many bad things about Dr. Posner. My experience was the same for the 2 office visits with Dr. Posner. Will NOT be going back to this BAD doctor for the following reasons: 1. Rude office staff. 2. THREE HOUR wait (both appointments). 3. Disgusting, old, uncomfortable waiting area with a phone extension (for the doctor) located in the waiting area and it constantly rings. 4. Doctor spent about 10 minutes with me for a complicated medical condition & offered no help. 5. Advised me to take supplements which my primary care doctor said was the exact OPPOSITE of what I should be taking (I was confused so she showed me the same blood test results Dr. Posner used. She proved his mistake with those lab tests!) 6. I have called the office several times and received a bizarre message saying to call another time and then the call is ended. They do not allow patients to leave messages. 7. I got the impression that this practice is a patient mill to make money, not to actually provide medical CARE. 8. Staff claims NOT to have a fax machine and will not provide fax number to patients. Must use regular mail for records, etc. 9. They make patients WAIT for everything. I saw a patient come in for her records that were ready but the staff made her wait 35 minutes to pay for them! JUST STAY AWAY! read more

This doctor has the worst staff ever! Twice my husband's appointments were cancelled due to them not reaching us to confirm. We need no reminders..since there is a 1-2 hour wait, believe me, we'll be there. Not to mention that the doctor has done nothing for my husband and his pain after chemo. Don't waste your time... read more

I was a patient of Dr. Posner for a few years. I dealt with the waiting issue by scheduling my appointments for the first slot every 3-4 months. I was seeing him primarily for fibromyalgia and secondarily for minor arthritis issues. He is a good doctor, though does appear to be stuck in the sixties. I enjoyed his aging hippie vibe and did feel that HE cared for me & his other patients. His staff, on the other hand, drags the entire office & patient experience down. His wife is the office manager. She has a vibe more like a horrible head mistress of a dreaded boarding school from the 60's, complete with her bee hive hair style and RBF that is constantly present. She does not care for small children in her lobby, no matter how well behaved & quiet. Had to bring a 4 year old once who was such a good boy you'd not notice him in the lobby if you couldn't see him! I walked in & immediately apologized for bringing him & explained my baby sitter had an emergency & couldn't watch him. I was asked by his wife, "Can't he stand outside next to the door?" I was not happy & said of course not! He is 4 & we are in downtown Phoenix. I've had scripts written & not signed. Had one written with the doctors DEA number hand written on it & was accused weeks later of writing that number on the script myself! How wouldI know his DEA number. Check with your new girl if she hasn't already left through the revolving new hire door you have! I even had one written and signed but without my name on it! These were all for a controlled substance & anyone could have put their name on it & filled it if I'd have lost it. My final complaint is that during a quarterly follow up that I'd been doing for years, I was told by the docs wife that he was no longer prescribing pain medication. In the years I'd been a patient I'd not once requested an increase in dosage or quantity, nor a change in the medication itself. My type of medication was controlled not only by the pharmacy (who would only fill 3 days prior to the next due date), but this very expensive drug was also monitored by my insurance company, I realize some folks head down a dark path with controlled substances, but in the 21 years I've had to take them, there's never been one report or red flag indicating a problem with my usage. An explanation would have been nice, as would a few weeks notice so I could find a new doc. read more

Dr. Stuart Posner is the most intelligent, respectful, specialist in his field. I was diagnosed correctly, with a very rare disease of which I had been struggling with for years. Countless other doctors had seen me and not one could put the pieces together except for this exceptional man. I would highly recommend him to anyone. He is by far the most knowledgable in his field of study. His office staff is prompt and courteous. I am so thankful to have found him. You will be too. read more

Before you visit this doctor there are a few things that you need to consider. My wife and I arrived for her 10:30 appointment at 10:15. The first thing we notice was that this office wasn't user friendly for patients with RA. By the way, Dr Posner's specialty is RA. The door knobs were the round ones and not the ones with levers. Secondly, the chairs were old and uncomfortable. Third, the packet of forms that they ask the patients to fill out were considerable. Fourth, something I noticed, you will have to go back at least three times (once for vitals, once for exam and once to wait to be checked out). This may not seem like alot but one woman, who looked to be in her late 30's or early 40's needed a cane to walk and on her second time coming out, I offered her my chair and she declined saying that she would prefer to stand. She could hardly walk. Fifth, they don't accept credit cards or debit cards. They only accept checks or cash. Sixth, they have 21 signs of what you can, can't or should do. (If you have an infant do not bring him/her with you. One of the signs say infants are not allowed in the office during business hours). Seventh, they don't have a fax that they use to communicate with other offices or pharmacies on your behalf. So if you need some sort of paperwork sent to your PCP, expect it to be by snail mail. And if you need something sent to ANYONE in regards to your recent visit, you can expect to wait to up to two weeks. Which brings me to number eight. Eighth, they transcribe the doctor's notes by hand. Not by computer. Which we were told could take up to two weeks. Ninth, they are only open, four days a week (closed on Wednesdays) and they are only open for five hours a day. 9-12-lunch-2-4. The absolute worst part for us was that we didn't get out of their office until 12:54 (their lunch is 12-2). 10:30 appointment, exam room by 11:45, seen by the doctor 12:20 and released by 12:54. That's almost 2 1/2 hours. The pace they work is SOOOOOOOOO slow. This applies to his office on 12th St in Phoenix. read more

I went in to see Dr. Posner, I was told the next appt time would be a month away, they told me if there was a cancelation they would call, later that day they told me to come in the next day. Yes, the waiting area is a little old but someone did mention the door handles, they were not knobs but bars and easy to open the door to the office mind you this is the only door you will open on your own lol,, there was lots of notes on the wall but there are well information that you need to know, my appt was at 9:30 am and I went in early because I knew of the paperwork since I was a new patient, yes it took a bit to be seen but considering he is the only Dr. in the office its understandable. My second appt I didn't have to wait no more than 15 mins again I was early, both appointments he spent more than 15 mins explaining what he wanted to do and my test results, yes I can see how people can complain it takes long in the waiting room but they need to realize that time is being spent with patients. So far I have had good results with Dr. Posner and his friendly staff the only thing I didn't like was that you cannot bring anyone with you in the room read more

So I read the previous comments before I decided to give my experience. The other comments were true and so on point! I am a VERY patient person, but what I experienced was ridiculous! First, I was referred from my PCP back in May 2015 and when I called to schedule a new patient appointment, I was told the next opening wasn't until the END of September! I too had an unreasonable wait time! I was told to arrive at 2:15pm to complete forms prior to my 3pm appointment. It was so crowded and busy that I didn't receive the forms until 2:50! I was there until after 5pm! As I stated earlier, I'm very patient and understanding but I waited for months to be seen, only to be told at check out that they couldn't scheduled my next follow up because the Dr. was already booked up and that they would have to call me to schedule! The Dr. as well as the staff were all nice and professional, however, as a result of how they do things, I did not feel valued as a patient. After the long waits, I really wish that the office was more timely and efficient. I feel "blown off" at this point read more

This Dr.'s office pretended to not be in my network even though they were. I went back and forth calling and trying to get an appointment, and the only way to make it happen was to get my insurance company to call them and tell them to take me. When i finally got an appt, they called me up and charged me my copay, then called me back up after and said i had to meet a deductible first before i paid copays and I was so fed up, i just paid out of pocket so that I could get in. I called my insurance company after, and they said I did not need to meet a deductible for office visits and should just have paid $30. I called the office and they tried to say it was their policy to charge through the deductible until it is met. That's not how insurance works when there is a copay for office visits! Now I have to wait until someone from their billing dept calls.... total waste of my time. And I was supposed to come back for a follow up in 10 days, which it has been, and they said they will call when they have space. read more

My husband called Dr. Posner's office on January 16, 2014, and after talking to three people he was finally able to schedule an appointment for APRIL 7, 2014. He could be bed-ridden by then. The staff was rude. He's looking around for a different RA specialist. read more

Unlike the other reviewers here, I had an excellent experience with Dr. Posner. Yes, I agree that his office is outdated, had too many signs everywhere and the phone constantly ringing in the waiting area was extremely annoying, but I can overlook those because the doctor himself was very, very great. I hardly had any wait time in the waiting room or exam room. I think once I was in the exam room, he came in within 5 minutes. I waited in the waiting room for probably 10-15 minutes. I don't know how long the actual appointment time was scheduled for because this was my first time with him, but he spent well over an hour talking with me. He never interrupted me, he listened more than any other doctor ever has, he agreed with the treatment recommendations I had previously looked into and he agreed with the diagnosis that I thought I had. He was very sensitive, kind, caring and gentle and I felt like he was very thorough. I was very impressed. I had read reviews about Dr. Posner before going to this appointment and I went in with pretty low expectations, but he by far, exceeded anything I had previously heard. I found his office staff to be very caring. Everyone who contacted me prior to my appointment was very kind, even calling the morning of my appointment to make sure I had directions on how to find his office. So for being a small office with a small staff, I found the overall experience to be very good and I have a lot of confidence in Dr. Posner's ability to help me. read more

very incompetent office. had to go to office to schedule cause they never answered phone. then today I had 1:30 appt so called to confirm on thurs. fri and this a,m, at 12:300 was told they cancelled. no wonder the reviews are negative. obviously not rescheduling really discouraged read more

On my way to my first visit with Dr. Posner I was anxious and scared of what I would find after my 1 and 1/2 hour trip to his office. I had read all the reviews that other people had written. I was in pain with my RA and not looking forward to the bad experience the reviews had convinced me that I would have. From the moment that I arrived till the time I left my experience was a pleasant one. I was treated with kindness and respect by everyone in the office. Yes there is a lot of paperwork, but I was happy that I could write down all my problems and concerns. The lady at the front desk was very kind and helpful. The nurse was great, and by the way she gives a great painless injection. Dr. Posner was kind, gentle, and compassionate. I had such a positive experience that I am writing A review for only the second time ever. I don't think I am going to read reviews before going to a physician again. I would have saved myself a lot of anxiety today if I had not read them before going, and I would have missed out on a great provider if I had let the reviews scare me away. read more