Many who know me know I have pretty severe back issues. As a result one course of action is chiropractic care. Schube Resch and Advantage Chiropractic are both wonderful. Recently I tried Strong Chiropractic because I switched insurance carriers and neither of the aforementioned accepted the new insurance.
I visited Strong 3 times and they were never able to simply adjust the area and solve the issue. Dr. Darren repeatedly tried selling me numerous other products, vitamins and an Icy-Hot concoction, but his adjustments didn't involve normal methods. And in normal I mean everyday chiropractic adjustments I've received from several other chiropractors in Appleton and Milwaukee. He explained his methods involved physics, and letting gravity help, and basically what sounded like new-age double talk.
After 3 tries at Strong I went to Schube Resch who provided a normal adjustment and after 2 visits I was good.
Strong's bill just came....$460. Strong said they called the new provider on my first visit to verify coverage, but now they claim my insurance doesn't cover them. I was mad but stuff happens. So I asked the cash price and she offered a meager discount, but only if I paid her right now. I asked if anything else could reduce the price because the methods used by Strong never fixed my problem and I agree there should be a cost but $400+ seemed steep for not even getting any relief.
Strong's billing rep then proceeded to tell me I was a liar. According to her there was no way Shube Resch helped me better than they could and I was only complaining to get out of paying the bill. Then she threatened collections.
I have never ever in my life been treated so rudely and with such hostility by a service provider. I even asked to speak with Dr. Darren and she said she'd give him a message but doubted he'd return my call.
I have 25 years of customer service experience. There is a way to remain professional and non-hostile to a customer you disagree with. I also managed collections for 2.5 years so I understand her end of the issue. But to tell me I'm lying and instantly become very aggressive and rude is not only uncalled for, but completely inappropriate.
In my opinion, Strong Chiropractic is not a chiropractor worth visiting. I can understand different adjustment methods, although they didn't work for me, but the constant up-selling of additional wellness products made it feel like I was talking with a used car salesman. And the billing person's shocking display of unprofessionalism just confirms my decision to stay away from Strong Chiropractic. read more