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    StretchLab

    4.5 (2 reviews)
    Open 8:00 am - 8:00 pm
    Updated 3 months ago

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    8 months ago

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    SPENGA Mokena

    SPENGA Mokena

    (15 reviews)

    It seems the people leaving bad reviews are those that didn't understand the cancelation policy…read more Not very fair. The place is amazing. It's so fresh and clean and the vibe was so energetic. They carry drinks and snack bars in case you need. They have Lululemon stuff too! And clothes. I can't wait to go in for my free session.

    When it comes to customer service, specifically "membership contracts" I was lead to believe…read morecertain things based on their staff's communication. Actual facts are in the fine print of the contract making it hard for their management to take any accountability for their actions. What was told and sold to me was different from actuality. I came in to cancel my membership once businesses started opening-up from quarantine. I filled out paperwork and the woman told me my cancelation would be effective right away. That my last time to come in would be 8/17. She also told me I wouldn't be charged. After a couple of days, I noticed a charge on my account for the monthly membership. I called in and spoke with Anna (who really had no empathy). I asked why this was and she said it takes 30-days to cancel - that it's on your contract that YOU signed. I can't give you a refund because you signed it. WE ARE IN THE MIDDLE OF A PANDEMIC. Some of your clients feel uncomfortable coming in and some have high-risk people at home. While I understand "contracts" and business -- it seems like business and money are more important than the community that is coming in to give you the opportunity that makes you money. Spenga should take another look at how they go about customer service and hire people that can empathize with our world's situation right now. Not everyone has the cash to freely spend at this moment in time and it feels like they are just stealing at this point. I will never come back here again. There are plenty of other gyms that offer similar services.

    StretchLab - fitness - Updated May 2026

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