An Open letter to Anytime Fitness in Sagamore Hills -
Thank…read moreyou for your response. While I appreciate receiving a reply, my complaint is not solely about the financial aspect of this situation. I understand that businesses are bought, sold, and restructured, and that such decisions are often made to benefit the buyer and seller rather than the consumer.
My primary concern is how my inquiry was handled by both you and your management team. The response I received, combined with the lack of timely communication, reflects a level of professionalism that I found disappointing. Your manager, in particular, displayed poor interpersonal and customer service skills. On multiple occasions, I observed him speaking to members in a condescending manner, including during my own interactions with him. I also witnessed similar behavior directed toward other patrons, which I do not believe is acceptable in a customer-focused business.
Equally concerning is the fact that it took several weeks to receive a response, while my previous communications appeared to be ignored altogether. Effective communication and timely follow-up are fundamental business practices, and it is discouraging to see those standards lacking at a facility that was once highly regarded in the community.
I have also spoken with several individuals through the Nextdoor app who have expressed similar concerns. Many have remarked that this location has declined significantly from what it once was, with current management frequently cited as a contributing factor.
Ultimately, this is your business, and you are entitled to operate it as you see fit. If the current level of service and management reflects your vision for the facility, then I sincerely wish you success moving forward.
For comparison, when I visit the Macedonia Recreation Center, I am consistently greeted by front desk staff. Throughout the facility, employees and patrons interact with one another in a friendly and respectful manner. The facility is organized, supplies are clearly labeled and stocked, and members can easily locate cleaning products and understand how to use them. By contrast, during my last visit to Anytime Fitness, the cleaning supply dispenser was either empty or not functioning properly.
I recognize that your facility may not offer the same breadth of programs as a community recreation center. However, considering the number of senior members who utilize your gym, classes focused on balance, mobility, or low-impact fitness could provide meaningful value. Of course, the success of such programs would depend on securing a qualified and personable instructor.
Please ensure that my membership is no longer billed through my insurance provider. I will dispose of my key fob and trust that access has already been deactivated in accordance with my previous email.
As a business owner myself, I work with clients whose expectations are often far more demanding than my own. My professional experience has taught me the importance of responsiveness, communication, and respect. That does not mean every client request can or should be accommodated. However, it does mean providing clients with the opportunity to voice their concerns and responding to them in a timely and professional manner.
I wish you the best in the future. However, based on my experience, I will no longer be recommending your facility to my neighbors, colleagues, or clients in the area.
Sincerely, Karen Hale
