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    StretchLab

    4.6 (27 reviews)
    Closed 9:00 am - 2:00 pm
    Updated 2 months ago

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    I have been coming to StretchLab Anaheim Hills since May of 2022 and it has changed my life! I originally came to work on my flexibility and mobility due to walking/standing on my feet for 12 hour work shifts and since stretching I move better! I have been working with Jess for majority of my time here and she is always professional and constructs our stretches to how I'm feeling that day along with my long term goals. I would suggest 1:1 assisted stretching to anyone to help with little aches and pains to working on overall body movements. Everyone here is amazing and knows what they're doing. Jordan and Astrid who work the front are also so welcoming and helpful when it comes to account info and scheduling. If you're thinking about coming in, book the stretch! (Just not with Jess so her schedule doesn't get too full for me!!!)

    This is the confirmation email verify that my appointment was at 12:30
    Frank G.

    #blamesclient, #unproffessional, #condecending, #nottruetoword, #didnothelpme, #notaccountable, #notempathetic, #didnotdowhatwaspromised What a disappointment I was referred by my personal trainer and she said this is a good place to go to, so I was very excited. I have a groin injury and I've been trying to get it remedied before I go on a bike tomorrow on Sunday. I got a confirmation email and was scheduled for 12:30 PM this Saturday 03/25/2023. I tried to get an appointment at 10, 1030, 11, 12 anything but the only one they had was the 12:30. Now this is in the middle of the day on my weekend I'm a very busy person and a businessman I've got a lot going on in my life and so this really was difficult to do I have family in town I can keep on going but the point is I made the appointment because I really needed the therapy today. I arrived 5 minutes early as told when I got there, I said Hi I was having some trouble parking, but I am here right on time. The receptionist said what is your name I told her and she said with a smug face and condescending attitude "you had an appointment at 12 PM" I said that's strange, why didn't you even call me? with a Giggle she said "Sir you should know what time your appointment is we already sent it to you" She proceeded to tell me your therapist has left and there is no refund. My therapist Left, I said. I am confused even if my appointment was at 12 it lasts 50 minutes why would he be gone? My appointment technically ends at 1:20PM it is 12:30 PM. With another snarky smirky comment "we reminded you" I calmly went to my email and showed them that the appointment and confirmation email time was for 12:30 PM. The receptionist said oh well then, I'll get your therapist he's over at Target right now. I said that is fine however I need to get this done today since I have a 22 mile bike ride tomorrow that was the whole point of scheduling it for today Saturday. No problem he'll be back shortly would you like me to give you a free one for later for the inconvenience? OK well that doesn't do me a lot of good right now I planned my whole day around this but that's a nice gesture sure. OK when would you like it? Well, I haven't even done one yet, I have no idea when I'm supposed to do it before or after time in between maybe I can speak with my therapist and find out when they think I should have this done on a regular basis. She then says I'm sorry to disappoint you but you're not going to get your scheduled appointment today. I said why can't you see me today you already told me you were going to get my appointment today? She says, "oh it won't be long enough time" Then why did you even tell me? Well, we don't want to disappoint you anymore. (Lip service) I told you I needed this for Sunday Workout. Sorry but I'll have my manager reach out to you. What good does that do I said. Technically if you didn't let my therapist's leave, we would have had ample time to fit me in but now that the therapist didn't make it back until 1:00 o'clock there was an issue. This is Extremely frustrating!!!! I'm still not stretched I've never got to experience the service and they're so relaxed about wasting people's time in the middle of the day on the weekend. We own a business and understand things happen, but you've got other people there and there's like one client in the whole place and 5 employees. Come on. I am a pretty understanding person but don't blame me then Tell me that you're going to still take care of me and then tell me you're not going to take care of me. Waste of my time. The stretch lab failed me, blamed me, and ridiculed me.

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    Ask the Community - StretchLab

    Review Highlights - StretchLab

    Kaisiana played a crucial role in improving my hamstring flexibility, allowing me to enhance my workouts significantly.

    Mentioned in 6 reviews

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