The car wash damaged my tail light, so I filled out an incident report, and called the owner on…read moreMonday. He said he'd call me back on Wednesday. Never heard back, and both my text messages and phone calls were ignored. If you look up their Google reviews, other people are having identical experiences. They will deny the damage, and act as if your car was already damaged. I took the cheapest route and purchased a used tail light on eBay, but even then, they didn't want to pay for the damage. I won't risk coming back here. It's not worth having something else happen. EDIT: After seeing this review, they contacted me and paid for the light. I'm giving them a slightly better star-rating for doing the right thing. Thanks, Yelp!

Buyer beware!!!!!!! don't go here totalled my car in carwash machine broke down causing multiple…read morecar collision told me to bring estimate but really had no intention of fixing my car I'm glad I took my older car cause if it would have been my newer car I would have been screwed..... it's time for this dinosaur to die it reminds me of the carwashes in the 90's with the crooks trying to make dollar any way they can and judging from other comments they have done this repeatedly....so know if you take your car here their antiquated carwash and management will not look out for your best interest I barely escaped there with my life because after the collision the machine kept going these machiness are a death trap my car was totalled but I'm glad I escaped with my life and to dodge responsibility let's you know what you are up against.

So far this place seems well managed. The few times I had an issue, the staff came to the rescue…read moreimmediately. I bought the $19.99 monthly membership. My wife was thinking we might eventually cancel the monthly renewal, but I'm reconsidering this now that I've started making use of their vacuums. The interior of our minivan is cleaner than it's ever been - which says a lot since we have a bunch of small kids. This saves me from having to drag our home vacuum out to the garage each month. Plus, the kids absolutely love going through the car wash. I've told my wife that the $20.00 monthly expense is 50% automotive budget and 50% family entertainment. This seemed to resonate with her since she's addicted to Dave Ramsey. "Every dollar has a name!" Sigh. Overall, we are very happy with Tidal Wave Auto Spa and we're glad they moved to Raytown.

Beware of Manager Brandon! Yesterday, as I was entering the car wash; one of the men broke my…read moreInfiniti emblem when scrubbing the front. One of the gentlemen, (who I later found out was the manager)first alerted me the emblem broke and he would try to repair. After 5 min and a long line, he brought the emblem to me stating it was broken before I got there. I knew then something was up; it wasn't broke before I arrived. When I got through the wash, I parked in a stall and quickly realized the emblem was in fact broke in a way that it is impossible for it to have been previously broken; both clips were gone. I then asked for a manager to make an incident report. The manager Brandon then walked up defensively, stating the company would not pay for it because it was previously broken. I advised him that the cameras will confirm all information and to please initiate an incident report. Brandon gave me the hardest time, rude and condescending. Even asked for my personal address!!! Then walked off without saying anything. I waited for at least 15 more minutes and he refused to give me a copy or an acknowledgement of the report. I had to record a video to ensure the validity of the claim. I am quite shocked that he was choose to represent Tidal Wave. Lacked empathy and general customer service. Will not be back to this location until this is rectified. UPDATE!!! Brandon called me back stating the video shows my emblem was upside down when entering the car wash, so they will not repair it. Mr Brandon, regardless of the position of the emblem (which is hard to believe was upside down), it was connected to MY VEHICLE PRIOR TO COMING TO TIDAL WAVE. I'm shocked that corporate would allow the same rude and condescending man to be the one to resolve this issue??? Come on folks.../.

been a member at the wash for a while now and yesterday as I went through the wash it felt like a…read morebus hit me. an older lady an I both experienced this jolt of force. I asked for an explanation the answer is the wheels jumped which is bs. I don't recommend this wash. my back hurts!! membership cancelled today!

Worst car wash ever... just canceled my $50 monthly subscription. I went through the wash twice and…read moreit didn't clean the front or rear of my vehicle AT ALL! I said something to workers and they couldn't care less.

The inside of my truck as far as the vacuum goes was ridiculous , there was stuff left between the…read moreseats and console and on the passenger side, between the seat and the door it looked like it had not been touched, for the amount I paid, I was definitely expecting a better job than what I got. They had four or five kids around the truck with spray bottles, vacuum hoses and rags, and really it seems like all they were doing is talking. Really disappointed with the whole experience.

It was money WELL SPENT!! Friendly staff! Attention to detail. I am SOOOOOO grateful to my son…read morefor the recommendation. I opted for the Ultimate w/2-Day guarantee ($20) and Express Inside Pkg ($25). Pricey you say? Nay I say!! It has not looked this great INSIDE and OUT in YEARS!! Nary a streak on the windows. No fingerprints on the dash radio/map/temperature screen. $$ well spent. This place will have my business going forward.

Pass it on! Do not…read moretake your car to this establishment many of the machines do not work properly and they damaged my car and refuse to do anything about it. When I address the issues they came back with a policy statement which was never shown me before the washing of my vehicle. Be safe stay away from. Ice Shine car wash Independence Missouri. 1337 S Noland Rd, Independence, MO 64055

Great service - the gentleman spent a good deal of time hand spraying for the best wash…read more The price was fair. The staff wonderful.

Don't come here none of the machines work. I just try to get my car washed here. The only thing I…read moredid right was take my credit card.

This Car wash is a rip off. When it works it always seems to leave soap on the car. There's no…read morenumber to call when you have issues. Just took 10 dollars from me at the automatic car wash side. The machine said pull forward. The actual Carwash station was down. Won't turn on and tells you to pull forward.

Dry thorough interior cleaning! A quality control manager did a double check with a flashlight…read more Thanks for being so thoughtful and not leaving finger prints on my car ;)

The actual price of an unlimited wash plan is that if they break part of your vehicle in the wash…read morethey will deny your claim even if their own video shows no damage prior to entering the car wash.

Great car wash with friendly & helpful staff. Their basic wash did a great job & the free…read morevacuuming is a huge bonus. They even supply glass cleaner, all-purpose cleaner & soft towels at each station. Will definitely return.

Upon a few recent returns to NuShine Carwash I had to pause & give a 'Shoutout' to them for the…read moresuperb job & consistency over the years. This is a smaller carwash than most, but please don't be deceived. I put them up with the best of 'um! They are located in south Kansas City & I've literally traveled ALL over the place for a 'worth it' carwash. Many have disappointed. I've been to the biggest & newest & the oldest & not-so-appealing ones, but this place is excellent, I kid you not. I am big on seeing my teeth shine through my car & I want the tires the same. I must say, it has rained & rained again & my tires are STILL shining. I don't know what product or system is used, but I am one happy camper for this. Out of ALL the carwashes in the two Kansas Cities, they have my vote for tire shine. The carwash is just as great & I appreciate that no matter how long I stay away, when I return I can count on the same outstanding quality & the fair bang for my buck makes my wallet sing! Thanks for appreciating your customers & offering weekly specials & 'happy hour'! Whoever heard of such? Maybe I'm late, but I'm grateful just the same. Way to compete NuShine...hometown proud!

Paid for the automatic car wash and it didn't even work! Told me to drive forward and nothing ever…read morehappened. Will never go back!!!!!!!!!! On top of that the phone number to call is disconnected. Horrible!

Paid for car wash and machine advises to pull in. Nothing happens. backed up and machine is still…read moresaying to pull forward. Pull inside again nothing happens. Call the phone number for the Car Wash and it is disconnected. No attendant