This is a nice facility with staff that is friendly, attentive and easy to talk to. It's well…read moremaintained and the decor is nice, comfortable and inviting. It was the most affordable place for my mom when searching for a retirement community and we feel fortunate that she found it. They offer everything a resident needs -- 3 meals a day, activities, medication dispensing, hair salon, a room to watch movies in, shuttle service and so much more...... All the comforts of home plus!

From the owner: What if you could free yourself from maintenance, housekeeping, the chores of homeownership -- and…read morecreate the life you want in a well-appointed apartment with your personal touches? When you choose Pine Ridge of Plumbrook, you gain a customized lifestyle with plenty of time for the relationships you value and the activities you enjoy. Select from a range of helpful, supportive services and pay only for those you desire. Save money as you choose from an array of dining options, a variety of amenities and exceptional service -- all with no large, upfront entrance fee. You get the most for your money, right here in the Sterling Heights area you love.

This is a very nice senior living complex the employees are great and the service seems totally…read moregeared towards the entertainment and comfort of the residents.

Lisa was so friendly and helpful during our visit my father decided to add his name to the wait…read morelist and stay there. The food was great. The place is very clean. The residences were all happy and many spent time talking to us. Lisa knew all their names and helped some during our tour.

We toured this senior living community and came away very impressed. Extremely clean and neat, the…read morefood was excellent. Saw good things about Manor on Facebook and it intrigued me - I'm glad I learned about this. Much better than the other local places we toured!

From the owner: Oakmont Manor in Sterling Heights, MI, offers premier independent senior living designed for those…read morewho want to maintain an active, worry-free lifestyle. Residents enjoy spacious apartments with full kitchens and private balconies, all set in a beautifully maintained community. With chef-inspired dining, on-site wellness services, and convenient amenities like housekeeping, transportation, and a beauty salon, Oakmont Manor is the perfect setting for retirees looking to enjoy freedom, comfort, and vibrant community life.

Our family will forever be grateful to the team at Chester Street Residence in Royal Oak. My dad…read morelived there for a year, and the care he received was truly exceptional. The staff treated him with such kindness, dignity, and compassion every single day. They didn't just provide care -- they built relationships. They went out of their way to make sure he was comfortable, supported, and genuinely cared for. What meant the most to us was how they also supported our family. They became like family to us -- offering reassurance, warmth, and understanding during a very emotional time. Knowing he was in such loving hands brought us tremendous peace. We cannot thank the team at Chester Street Residence enough for the heart they put into what they do. If you are looking for a place where your loved one will be treated like family, this is it.

Very clean nice facility I wish I had read the contract more carefully (although it was a…read morestressful situation). I was shocked that 30 day notice was required for leaving...even if your loved ones dies! You'll get charged another month. Not happy

I cannot say enough positive things about Eden House and the care my mother received there. My mom…read morelived at Eden House for 5 1/2 years. She had dementia and had previously resided at a higher-end memory care residence, a place that had a fancy physical look, design, and layout but did not serve her well; her care at that other facility was substandard and she suffered several unexplained injuries. We're so glad we found Eden House. The caregivers are all attentive and excellent. They made great efforts to keep my mom and the other residents comfortable and well-attended. As my mom became less and less mobile, she was at higher risk of developing a pressure sore and that eventually happened, which was not at all something Eden House could be faulted for. The amazing thing was that, through the great care Eden provided, it completely healed and never recurred. The caregiver-to-resident ratio is excellent. They prepare very good, nutritious meals. Eden House is extremely well managed. The home and rooms were always immaculate. We visited frequently and never observed any problems. Management and staff were always willing to communicate with us and kept us informed of any developments. The staff and management were always pleasant. They responded to all questions or concerns we had. It is clear they care a great deal for and about their residents. The physical location is great and the setting ideal, in a quiet residential community with a lovely yard and city park nearby.

Marvelous staff and excellent owner! We were so fortunate to come across this Assisted living home…read morefor my father who suffered of Alzheimer. We moved him to this facility after he broke his hip and he lived here for the remainder of his life (4 months) . During this time there would have been no better place for him. He was looked after by an extremely caring staff who tended to his well being with respect and excellent care. Some of the staff even spoke his native Italian with him and while in the very late stage of Alzheimer we still know by crooked smiles to the caregivers that he realized how they genuinely cared for him. If you are looking for a clean, excellently maintained facility with a caring staff and an owner who is an advocate for her residents, you will really want to check out Eden House. I would not hesitate to recommend the place. I know that from the clean facility, home cooked meals and best staff around Eden House was a blessing for my father and all of us.

This community is not only beautiful but filled with wonderful, caring staff--many who have worked…read morethere for years. There are many options for senior living in the area, this community is truly ahead of the rest.

My mother moved here from my childhood home in nearby Troy back in April. I visited for a whole…read moremonth back in June. I hadn't planned to stay four weeks, but stayed so I could coordinate a visit from my sister. During that stay I got to experience a lot of what All Seasons has to offer. First off, the apartments are spacious and recently updated. During the summer they were redoing the cabinets in the kitchens and putting in granite countertops. My mom's two bedroom has two huge walk-in closets, which is great since she just downsized from a large four bedroom house. I've only dined in the dining room twice; once in the summer and once during this brief visit. My mom and others I talked to said the food is sometimes hit or miss. (Gordon Foods supplies most of the food served.) Many times the fish or pork chops are over cooked. My whitefish last week was really good. Meals are included in the rent and guests pay $15.00 for dinner. They just started charging $10.00 for guest to have breakfast which isn't worth it. They have lots of daily activities for the residents and their guests to participate in. Bingo is probably the most popular. They have it in a small room at least twice a week and there's never an empty seat. You pay $3 for one card and they play about 20 rounds. I won around $28 once during the summer! There's movie nights and matinees too. The grounds are maintained well and the snow was managed. One of the guys there was sweeping snow off residents' cars. If you call down ahead of time and leave your keys they will bring your car around for you. Everyone that works here is so nice. Shout out to Athena and Margaret at the front desk. There is a high turnover of staff in the dining and housekeeping departments though. All in all, it's a lovely place for independent seniors to live.

My one piece of advice if you are considering Shelby Nursing Center for your loved one. DON'T. My…read moremother spent approximately three weeks at Shelby. The status quo for the staff is "I don't know" or "I haven't seen her yet so I am unable to assess what is going on" or misrepresenting the amount of food my mother was eating. I spoke directly with Nurse Practitioner Paula (I was out-of-state for the first week my mother was at Shelby) who reassured me that my mother was eating 50 to 75 percent of her meals, but family members reported that my mother was eating only a forkful or two, with limited water intake. Even when we reported to another nurse and Nurse Practitioner the lack of eating, we were brushed off. One nurse was more concerned that we sat on an empty bed than the state of my mother. The Nursing Director also claimed not to know my mother was not eating. Additionally, Charlotte in the 200 wing of the rehabilitation section is rude and uncaring and should not be working in a rehab facility. My mother continued to rapidly decline, and it is my understanding that after two days of not eating the facility should have transported her back to the hospital if they were unable to care for her. This did not happen. She was also moaning constantly. We had to have her admitted to the hospital ourselves, where she received in-hospital hospice care. Realize that if you admit your loved one to this facility you will need to advocate for your loved one continuously. The unpleasant experience with Shelby has shaken my faith in the medical profession. There were a few bright spots with the nursing staff. Many thanks to Howard, Jason and Chiquita.

I WARN YOU IF YOU CARE ABOUT YOUR LOVED ONE STAY CLEAR FROM THIS FACILITY!!…read more ANYONE EXPERIENCING A SIMILAR SITUATION I HIGHLY ENCOURAGE YOU TO REPORT IT TO THE STATE. THIS IS THE ONLY WAY TO ENSURE THIS FACILITY WILL BE STOPPED!! State of Michigan Ombudsman 1-800-882-6006 Select Option #1 then Option #3 My mother was discharged from the hospital to this center, while it was the third choice on our list it still had decent Medicare ratings.... Boy was that wrong. Within 3 short days, my mother's health significantly declined and went unaddressed. By the 5th day I demanded EMS to be called even though "she was fine". Apparently a blood pressure of 70/50 is thriving. My mother was severely dehydrated, had blood in her stool and we were not informed, fluid overloading her lungs and had an infection on the verge of being sepsis. On top of her being put in diapers unnecessarily, she was left in a bed with urine soaked cloths for hours at a time because of their lack of response time and laziness. My mother was 1:1 assist to the bathroom due to fall risk after back surgery, but no where lacked the ability to get there or needing diapers. I gave the Administrator the opportunity to discuss this matter privately, however have not received a phone call back. I will make sure I make as many people aware of the safety & quality of care issues, lack of compassion, and inability to properly manage a facility know. It's quite apparent based upon LARA though the State of Michigan reporting (see pictures attached) that complaints are a common occurrence for this facility.

At first I was impressed at how the facility looked, how it was run and how it looked in general…read more But...... as time went on and the day to day routines were noticed first hand, I developed a different outlook. Don't get me wrong though, this facility does have a lot of positives. The front reception desk personnel are friendly and informative, most all of the staff from the aides, med techs, nursing, maintenance, housekeeping, activities etc. are friendly, helpful, attentive and knowledgeable. It's a clean facility with a nice home type feel for their residents. It's very nicely laid out and is very comfortable looking with lots of features like their Mainstreet area with plenty of tables and chairs and a calming waterfall to enjoy when visiting and eating with your loved ones. There's a library and an activities room, a fireplace with chairs to sit by the front entrance, a spacious dining area and multiple chairs and couches in the hallways and much more. The laundry services were spotty when it came to replenishing towels and washcloths. I asked twice for fresh sets for my family member when they were there for a short 3 week respite stay and both times I was told there weren't any. I was able to see inside the laundry room one day when the light were left on and they were definitely backed up on doing the laundry. So I finally brought in a washcloth and towel from home a couple of times. The food seemed so-so, but I can't attest to anything first hand. This was through the resident's own words as I asked day to day while making small talk with them as to how their meals were. The med techs that pass out medications aren't real knowledgeable as to what medications treat what conditions. This lack of knowledge could have been very serious for my family member if we hadn't noticed that they didn't receive some very important medications. We talked about it with the head of nursing and hopefully this type of thing won't happen with another patient. Fortunately it all worked out but still it could have been a very serious issue. I overheard some of the staff a couple of times talking in the elevator about their frustrations. I was surprised that they talked right in front of a family member. I found that to be unprofessional as it should have taken place in the break room or off the clock. The last thing that didn't sit well with me was when my family member said their goodbyes to the staff and got a snide 'see ya' as they walked on past without saying a nicer goodbye. This wasn't the way I wanted my family member to remember their brief stay. It comes down to just being more professional and polite. All in all, I know no place is perfect in every aspect and especially nowadays, keeping any place staffed is a big problem. With a few tweaks as far as the laundry linen shortage, teaching the staff to be more professional and not to discuss residents in front of family members and how to be nicer in general, and lastly teaching the med techs a bit more as far as giving them some quick lessons about what medications treat what conditions, this facility would earn a higher rating from me. Again, these are just my observations from only 3 weeks out of the year, but important ones all the same.

My parents have been at My Doctors Inn for about 6 months now. They moved in after my father became…read moretoo much for my mother to take care of. They couldn't be happier. The physical facility is very nice. The atrium reminds me of a Ramada Inn. It's bright and very clean. Their room is on the small side but adequate for their needs. The opportunities for them to get involved are many and varied. Everything from documentary screenings to day trips to, of course, Bingo. The healthcare workers are polite, respectful, and responsive. There is a cruise director type person who gets to know the residents and tries to invite them involved in activities they might like. I was visiting for a week from L.A. and was so happy my family found this facility.

The aides really are the only thing I can say we're good and that's only a few. The nurses were…read morealways annoyed if they had to do anything (their job included). Could never find help, the call light was ignored, pain meds were never given on time (they were allowed every two hours but lucky if he got them twice a day). His room was cleaned maybe three times, he was there 9 months. The walls are crumbling, the light fell off the wall and hit him, there were ants. I made multiple complaints to the state, which they are on the website and they were given multiple times to fix things. Hope you never need help on the weekend because the highest person there is an on call RN, who is available by phone but only the LPN has the number so if you have a problem with her there's no resolution. Would randomly be given half doses of Morphine but no record of waste or 1/2 dose given.

Absolutely the worst care possible for our veterans …read more Black mold growning in the bathroom. Elevators barely work . The smell is absolutely horrible . The attentiveness of the staff is way below PAR.