Worst home health care agency I've ever dealt with -- wish I could give zero or negative stars. I…read moreonly give 1 or 2 stars in extreme cases, and this certainly warrants that. Miscommunication or more like NO COMMUNICATION by care coordinators, Liz & Kim and aides that just wouldn't show up -- or ones that just came unannounced. And since I didn't know anyone was scheduled to come twice I was out running errands and my loved one had no way of answering the door. One such aide, Monique, arrived and made such a screaming, profanity yelling tantrum at the guard booth that I had neighbors calling asking if everything was ok. Thank God I live in a gated community but with this young woman's temper I wouldn't want her in my home. She showed up to work the next day only to leave my loved one unattended to make a personal phone call outside while I was out walking my dog. I heard her carrying on from down the block arguing on the phone with someone about her "baby daddy in jail" and she must've been in jail recently too because she was talking about being in a small cell herself. She was unprepared to do any work that day, her only intention was to make and receive personal calls and texts. I noticed a few days later that she unplugged a plug-in next to the recliner she was sitting in to charge her phone and it spilled over getting scented oil all over the wall, carpet and recliner staining everything. At least it smells good?? Another aide this agency sent, Margaret, was 70 years old and the poor woman had so many medical issues she herself could have used an aide. She didn't eat before coming for her 9 hour shift nor did she bring food with her so we were offering her all sorts of food and I was actually serving her like a queen while I ran around like a servant in my own home. There was no way she would have been able to perform the strenuous physical tasks required of her and she should not have been sent here, it was made clear to the coordinators the type of help that was needed and the intake nurse personally met and assessed my loved one. This "aide" was surprised to learn that I would not be pitching in going forward and would not be helping her -- I told her this was not a tag team and the point of a home health aide was to give me a break. Yet another aide, "B" was so frail and also had a major medical diagnosis which would have prevented her from performing critical tasks required of her. At least this aide had her own car because the other two did not and they relied on a friend/relative/public transportation. From our house to the nearest bus stop it is a mile -- there's no way someone would walk that on a daily basis in rain, sleet or snow, and it is our experience that any time an aide doesn't have their own transportation they are very unreliable. It was also made very clear to Nannies with Grannies coordinators Liz and Kim that we have 2 small dogs and a cat -- that behaves like Sasquatch and hides with visitors but a cat nonetheless -- and any aide entering our home would need to know that and be ok with pets. All of these aides had an issue with pets making it very difficult to form a relationship long term. I have no idea how such an agency who deals with disabled or elderly clients could be in existence with such poorly screened aides, such poorly matched aides for the job, aides showing up to a job without proper knowledge and training of the equipment in the home, with clueless coordinators who forget to make a simple phone call, and without the 2 main requests taken into consideration: Pets (who are sweet and don't bother anyone, but we do understand not everyone likes pets and some people are just plain allergic!) and basic knowledge of the equipment used in the home So in a month and a half period of time 3 aides came for 3 days of service. UNACCEPTABLE! GET A CLUE NANNIES FOR GRANNIES! Oh wait I forgot, after almost 3 weeks of no service the guard at the gatehouse calls Christmas Eve while we're rushing to get dressed and ready to catch a ferry to Connecticut to say an aide is here. Um what?!?! Epic fail Nannies Even the intake nurse, Mary, changed the time of her intake appointment and insisted my loved one screwed up the time but what she didn't realize is that she was on speakerphone with myself AND the aide also in the room. She made the mistake but we didn't press the issue because they were a new agency and we didn't want to nit pick at the time. Well, now it is beyond nit picking at this point. I have no idea how so much can go so wrong but it's really unacceptable.

I hired this horrible agency to provide a companion to a mentally and physically disabled person…read more They sent a man with no previous caregiving experience who pretended to be there for 6 hours a day and he was NOT SHOWING UP AT ALL. He lied and he was billing us everyday. This agency was taking a percentage of his pay so they don't care. When we found out and confronted Nannys for Grannys they said they have no responsibility for the caregiver they sent. What? Then why do we use them to provide this service? They sent a guy who used to drive an ice cream truck! No refund. No apology. Nothing. Beware if you use this agency to provide care or companionship to your loved ones.

Amazing company!!!!!!! In the most difficult of times they helped us navigate through to get help…read morefor our elderly parent. This company is the best kept secret ....... when you are looking for help and nowhere else to turn this is the place to call!!!!!!!!! Tiffany is outstanding , understands and compassionate. We would highly recommend her to everyone!!!!!!!!!

Excellent, excellent advice. I wish I had found Tiffany's company last year. She would have saved…read moreme from the months of the run around trying to deal with Medicare, nursing home social workers, assessment interviews, rescheduling assessment interviews,etc. She also referred me to an excellent person to have a stairlift installed for my mom. I thank Bridge A Way for helping me and my family. My mom now has a discharge date after everything was put in place with Tiffany's help. My mom will be home in 2 weeks. Thanks again

Doctor Bleecher and his staff are fantastic!! I have been a 20+ year Paramedic and I work as a…read moreWoundCare Surgical technician in many Surgeons medical offices. During these trial times with this Pandemic I was able to actually see a Primary Doctor . I had no wait time and the staff was detail with my medics issues and concerns. I spent the past few years just going to Urgent Care's and getting miss information and lack of proper testing. Dr. Bleecher bedside manor is fantastic and he treats like a patient and not a number . I was able to get the basic work up I was pass do on and Dr.Bleecher took care of all of it . I been to and worked in several medical establishments , the staff at Dr. Bleechers office are just so nice and make sure your concerns are needed .

Dr Bleecher & his receptionist Sunshine are such caring people. They took care of my very sick…read morecousin who would probably be dead by now Dr Bleecher took his time & set appointments up with all the tests & other specialists that my cousin needed. His diagnosis was spot on! I highly recommend Dr Bleecher & thank Sunshine for all the care she has displayed for my cousin

Many thanks to Dr. Wallach for helping my daughter with her sprained finger…read more The office staff however is another story. We were advised to come back in two weeks. We were advised to call in two weeks for an appointment. I did that and was told it would be weeks for me to get a follow up appointment. She needed to be cleared for spring sports and I said that's not good enough. We weren't allowed to see another doctor in the same practice that was available. Eventually after me basically begging on behalf of my daughter who wanted to play sports I was able to get in for a 2 minute follow up and cleared. While waiting for a note I saw they wrote in all caps in the computer about "the mother"! Very unprofessional!

ALL I CAN SAY IS AMAZING!!!!!!!! My 15 year old had to have her ACL and meniscus repaired - I'm so…read moreglad we came to this doctor! He explained everything every moment every step of the way! We had no surprises! His secretary, Renee was awesome also! Dr Wallach operated on my daughter on a Monday and when we went back on Tuesday he was very pleased with her progress - I was very pleased and grateful for a job well done! She's doing amazing - if you want a great surgeon and so be who will educate and walk you through the unknown step by step - this is your man!!!!!!!!! Thanks so much Dr Wallach!

An update! The Aide that left me/her company in the lurch (job abandonment) showed up to my house…read morethe following day. I told her I already ended the contract w/the company. She said her boyfriend's car got impounded, so she decided to stay home (but never called the agency directly). I sent her packing and called the agency to ask the same on-call person (who said I would have no help all weekend) why she would send this irresponsible person to my house unannounced AND after I ended the contract. She said the Aide apologized last night via voicemail, so she let her come to my house. I asked why she didn't call to inform me this morning. She said she was busy and forgot! So Monday 9am, I talked to the caseworker (Mrs. H) and mngr (Christine?). They offered a bunch of apologies. They said the 'emergency/on-call person is supposed to call for additional assistance if they can't find an aide (a sorry excuse, if the emergency person does not know basic procedure). I made it clear that I have extensive experience in healthcare management, and I know how many mistakes were made in the handling of my case--their service is abysmal. I made it clear that I would pursue my complaint with the MLTC that same day, and there was no chance to continue my Mother's contract of service. I severed ties immediately. A WEEK LATER ON THE FOLLOWING SATURDAY (12/9) while I was working with an Aide from the new agency, there was a ring at my bell. It was my regular Aide who just returned from vacation. NO ONE AT 'HOME SWEET HOME/CATHIE'S CAR/NYHC' told her what happened, or that the contract was terminated!! They let her take TWO buses to my home for ME to tell her that the agency failed us both again and stood us up with no coverage while she was out. Once she left, I contacted the on-call person (a different woman from last week, more knowledgeable) and told her EVERYTHING that had taken place up until today. She was astounded. She said there was no information left on the case record showing they had lost my account. I told her I called the MLTC on Monday after I spoke to her manager (Christine), and the MLTC had the Medicaid paperwork completed and the new agency/Aide assigned by the Wed or Thurs. This poor communication had to be her manager's fault. I left word that Home Sweet Home is clearly negligent in their training, paperwork AND procedure and have no respect for the few good Aides they may have in their employ. Of course, I never heard back from the manager. As stated--I have experience in healthcare. I can honestly tell you, this is 'keystone cops' type of behavior. I have never seen so many errors in handling a simple case. No one likes to be a victim of someone's job abandonment, but what blows my mind is the obvious poor screening and hiring practices, as well as poor training and communication clearly evident in my case. MULTIPLE, EGREGIOUS errors. I never saw such terrible mismanagement of a routine case in my 12 years in healthcare. If they are this clueless on a day-to-day, what happens in serious situations? Inexcusable!

Couldn't have gotten through Mom's accident/injury and recovery without Cathie's Home Sweet…read moreHomecare. Caring and kind caregivers..... truly a blessing!! Would recommend to anyone!

I am so thankful for this incredible group of therapists. I reached out in 2022 for therapists for…read moremyself and my 2 daughters, and they fit us in within the week. Their office is warm and welcoming, and all therapists have such a comforting, quiet, private office for you to have therapy in. Currently, I have seen my therapist for a year and a half and she is the MOST caring, amazing, kind, thoughtful, and insightful therapist that I have ever met (Michelle). She has guided me towards healing after losing my mother and my best friend of 25 years. I am so thankful for her and this amazing place. Thank you!

Sue is an amazing therapist who puts her heart and soul into every person she helps. She is caring…read moreand compassionate and really helped my family get through a major crisis. She took our calls at all times of the day and night. She has help make my family communicate better and helped my daughter who was on the brink of commiting suicide. I recommend sue to anyone experiencing family or marital issues. She has been a life saver.

I was referred to Dr. Witrock by my orthodontist, but the front desk experience made it impossible…read morefor me to even get through the door. I had to reschedule twice once for a normal conflict, and once because my husband had a serious accident. Instead of showing any understanding, the office insisted that I pre-pay the entire visit before being seen and made it clear they would not budge. When my husband called to clarify whether this was a one-time requirement or standard policy, the staff member said, "The doctor will decide that," which suggested they had already labeled me as unreliable. The tone was rigid and dismissive from start to finish. What makes this even more disappointing is that we were planning to pursue additional cosmetic dentistry with this office clearly not a small investment but even that didn't shift their attitude. It felt like the front desk was more interested in enforcing punishment than providing patient-centered care. We ultimately chose to take our business elsewhere. I hope the practice becomes aware of how their staff's approach impacts both patient trust and long-term business.

The best dentists around! My parents have been going since I was little and I started going at 15…read more(over 15 years ago). I have high anxiety and they always make me feel more comfortable than other places. I will be taking my own children here soon. I travel from moriches to see them, it is worth the trip. All the staff are lovey and helpful!!! I have had both doctors and live them both!