The billing practices here are horrible!! You don't receive bills and they force you to pay prior to getting your EOB. We received a refund from an overpayment and the next time we went we were told we had a balance due with no explanation. I emailed their billing department numerous times asking for itemized statements including payments made so I can compare with my EOB's and did not receive them. When I called their billing company the owner was extremely rude and told me she would not send me the itemized statements so I told her by law she had to. At that point she told me I was "threatening" her business and hung up on me. Prior to that my BCBS advocate emailed her and called her several times with no response. Three days after I was hung up on, I was sent a letter by Rachel saying she would no longer see me because I violated the patient standards agreement. Honestly, if they are going to terminate you as a patient because you question their billing policies, it shows you where their first concern is!! I have been going there for over three years and never had a problem until this new management/billing company took over. Even their staff complains about them!!!!! Welp, I believe everything happens for a reason! I wasn't planning on going back anyway until my billing situation was resolved. read more