Water damage issues. Midwest Indoor Storage contends no water leakage occurred and contested my…read moreonline review. I respond to those comments here: I am not a devoted social media person, but I do give some credence to online reviews of products, services, etc. I prefer to discuss things personally with people if conflicts arise. I value good faith and integrity when things go south. But some points brought up by Midwest Indoor Storage (MIS) in response to my post regarding damaged furniture merits comment. MIS Owner: Before you moved into the unit, it was documented in our database that the ceiling tile above your unit was already missing. This information was available prior to your rental, and we strongly recommend tenants inspect units to ensure they meet their needs before storing belongings. My response: I was never informed of a missing ceiling tile in the unit. It seems disingenuous that a company would say, "yes, please rent a storage unit from us, but it's up to you to search our database and scrutinize this unit to see if it has any structural issues." MIS Owner: When you reported water damage, we immediately worked with you to address the issue by relocating your belongings to a different unit My response: Phone conversations are announced as being recorded by MIS, so MIS is able to hear the first words from their manager regarding the water issue was," what would you like me to do about it?" One would have thought a "let's get you out of that unit and into another" response more warranted. It was I who had to suggest another unit and it was I who had to relocate items. MIS Owner: ...offering several months of rent at no cost to compensate for the inconvenience. My response: The cost of repair to the damaged antique furniture was $800. MIS offered 3 months free rent IF I were to remove a negative review of their company. The free rent did not cover even half of the repair. MIS Owner: Furthermore, we did have the area inspected after your move to a different unit and there was no evidence of leaking. My response: This comment amazes me. Water damage on my furniture and on the floor is clearly evidence of leaking. An MIS manager admitted that because their inspection showed "no evidence of leaking," that water damage "never occurred." MIS Owner: While you declined the offer of free rent, we made every effort to assist you in good faith My response: The offer of free rent did not cover even half of the repair cost and was predicated on my removal of a negative review. I'd rather the public understand the response they'd encounter from MIS if problems arose with their stored items rather than take the meager offer and remove my post. MIS Owner: We encourage open communication and invite you to reach out directly if you have further concerns or documentation to share. My response: As far as "good faith" and "open communication," I find these words totally disingenuous. I emailed, called, and drove an hour to the company's home office to speak personally with the owner, Nicole El-Sawaf, only to be told she wasn't available. She returned no calls. There was little "open communication" on MIS's end. As mentioned previously, I prefer to speak personally when issues come up. I value calm, constructive dialogue and wish MIS had handled our unit's water problem differently. We plan to end our contract with Midwest Indoor Storage soon.

Awesome, clean, and well-taken care of storage facility! The owner is super on top of things and…read morevery responsive!

I couldn't even get this moving company to answer the phone. It just rang busy every time I called…read more I tried many times a day and it was always the same thing. I gave up after 4 days of this nonsense. What a way not to do business!! It only had the one number to call. I found another friendly company to move us next month!

I moved on the hottest day of the year and I was in a split level so I had a lot of stairs. Brandon…read moreand crew worked nonstop. They got me moved from a three bedroom house in five hours. There were a couple of mishaps but Brandon remedied them. I will hire them again when my new place is built.

Amazing service! We needed to move in a hurry and we met got an assessment, quote, and booked and…read moremoved my mom in about a weeks time. Everyone I talked to on the phone or in person were so helpful and kind. They were so careful will the packing and unpacking (more careful than I would have been!). I would use them again in a heartbeat!

My experience with Smooth Move was exceptional from start to finish. I was thankful they were able…read moreto help me on a short notice. They were very professional, worked efficiently and careful, extremely helpful and friendly. I will certainly use them again if I move sometime