Hello, It's not…read moreoften I make purchases as expensive as this; however, I have found the team at Helveti S.R.O to be quick, informative, and trustworthy. As of the writing of this review I do not have my product as of yet but I feel strongly that this will be a great purchase. I've always found that great customer service is a good indication of a great company. As a first time customer I very excited and happy about my purchase. I will update my review after I receive my product! From the other side of the world, Anthony Rivera

These guys have the best customer service when it comes to the finest details you're looking for…read more The watches I wanted were not sold in Canada but Helveti, halfway around the world, replied daily with pictures and specific updates to get me the watches that perfectly matched what I wanted. They even cared about the small variations in models so I got the specific one I wanted. I will defiantly order from these guys again as they made me feel confident and more than satisfied with my purchase. Thank you so much again, it has been a pleasant transaction!

Based on my own experience, I am honestly surprised to see the negative reviews here…read more Every visit I've had at this Rolex AD has been welcoming, professional, and relaxed. The staff are clearly passionate about watches and always willing to discuss different models in a pleasant environment without any pressure. In particular, Tomáš has always been very kind, knowledgeable, patient, and genuinely enjoyable to speak with. I especially appreciate being able to explore and try different watches in a calm atmosphere. Overall, I've consistently had positive experiences here and look forward to visiting again in the future.

Sales woman was pestered by us being there. I ended calling in my order to another boutique in…read moreAustria because the service here was so awful.

I wanted to replace my rolex Oyster bracelet with a Jubilee. I took my bracelets and watch to the…read moreshop. The saleswoman took everything to a back room without saying anything. When she came back she said some pieces were missing (absolutely a lie). I threatened to call the police and check the cameras, then a man came out from the back of the shop and said that the parts were no longer missing, but instead they were broken, and he showed me some old spare parts he had in his office. I arrived there with a watch in perfect conditions with oyster bracelet and an extra jubilee bracelet purchased from rolex and came out with a watch with a battered bracelet. By far the worst experience ever. This place was recommended by the rolex store of Wenceslas Square, which I found very unprofessional compared to the other experiences I had.

Great store, you can tell the quality of the product/service just by entering the place. They…read morerepair many brands, but can change batteries of most watch (brand ones, but still). Right in the city center and open from 9:00 - 18:00 every day, closed over the weekend.

Cute but elegant little store right on the corner of the main square, across from the Astronomical…read moreClock. We got lucky--no line when we showed up, and security let us in right away. When we left, a few people were already waiting, so good timing helps. Inside, we had an awesome experience with Tomas Hora. Super friendly and professional. He took his time showing my girlfriend different bracelets and letting her try them on--never felt rushed. Pro tip #1: If you're from the U.S., bring your passport so you can get the tax refund. Pro tip #2: Pay attention to the instructions on how the tax refund process works at the airport--it's easy to miss a step. Pro tip #3: Walk down the little side street by the store. Although just steps away from the crazy touristy crowds of the town square , the street is quiet, lined with trees and gorgeous architecture. Oh and also packed with luxury shops--LV, Gucci, Chanel, Dior, Hermès, Fendi, Burberry... you name it. Happy Shopping!!

Excellent customer service and nice knowledgable client advisors. We weren't pushed into making a…read morepurchase. Beautiful location! Check it out!