1. Stoppleworth Conservation Area

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Tolland, CT

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Stoppleworth Conservation Area

5.0 (1 review)

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Jordan's Furniture

Jordan's Furniture

3.6(441 reviews)
56.7 mi
•$$

Patrick and mattresses went well beyond expectations and got my mattress delivered sooner than I…read morecould've possibly expected. He's the best go see Patrick and mattresses.

I am extremely disappointed with my experience with Jordan's Furniture! We purchased a sofa in…read moreMarch 2023 for $6,648. The salesperson spoke very highly of the quality and longevity of the couch and made us feel confident we were investing in furniture that would last our family for many years. By early August 2024, I had already contacted Jordan's about significant pilling we'd seen over the the last year of owning the couch. They sent me a Gleener, but it didn't help. I then purchased an electric fabric shaver myself, yet the pilling just got worse and more extensive. The couch also has significant sagging in one corner. Jordan's sent a technician who glued in extra foam. I immediately questioned the appearance and was assured the foam would flatten. It did not. I am now left with a large visible hump while the original corner is still dipping. Despite all of this, I have repeatedly been told the condition is "normal wear and tear." After escalating the issue as far as I could through customer service, Jordan's final offer was an $1,800 STORE CREDIT on a $6,648 purchase. That credit would require me to spend more money at Jordan's to replace the couch while I am still paying off the original purchase. I do not expect a couch to remain brand new forever, but I also do not believe extensive pilling beginning after less than a year, significant sagging, and a repair that created an additional problem should be considered reasonable deterioration for a $6,648 sofa. Jordan's talks about creating "raving fans" of its customers in it's mission statement. However, this experience has left me feeling quite the opposite. I strongly encourage anyone considering a large purchase here to ask exactly what Jordan's considers "normal wear and tear" and what recourse you will have if problems develop. I'd also be cautious of misleading salespeople in the Natick location!

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Stoppleworth Conservation Area - landmarks - Updated October 2026

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