Yesterday I was shown a display Santa Suite. I agreed it was the one I'd like to purchase. When I…read morearrived home I opened the box and found it WAS NOT the suit I was shown. I tried to return it the next day with receipt and they would not let me exchange or return. I will never spend another dime with these people. Do yourself a favor Never Hop at Party Works BAD PEOPLE LYERS!

I came in looking for something specific unfortunately they didn't carry the item the employee did…read moreher absolute best to help find what I need.

Looking for an Elvis costume . I was promptly greeted by the staff. I was the only customer in the…read morestore. I went to the costume area. Since they know I can't get a costume without their assistance, I would think someone would make sure I was ok. That wasn't the case. I had to go get someone to assist and she acted as if I was disturbing her. She wasn't ugly to me, just acted like she was bothered that I was bothering her. Anyway, I made my purchase and left. My experience will not keep me from going back but they really need some enthusiasm for what they are doing. At least fake it!

The Collierville location is a well organized store with friendly staff. I enjoy browsing and…read morefinding bargains. Cosmetics, home care/decor, small gifts, art/office supplies, toys, and drinks/snacks are some of the variety of items offered. Nothing seems like overstock or bargain basement. Self checkout and paper bags are nice end to an enjoyable shopping experience. There are still a handful of stores that make in person shopping a treat. And pOpshelf is one of them.

Had a great experience. Very clean and well organized store. The concept is very similar to Five…read moreBelow. Just browse the aisles and see what catches your eye. I found numerous items that I didn't need but bought them anyway. Great addition to Cville. See you there.

I really liked this store, I'm so disappointed but now that it's awkward, I won't be returning…read more I've reached out to Customer Service. This is a self checkout store. March 11 Holy cow, one wrong transaction and an employee is taking her anger out on me in store, in front of other employee and customers because another employee redid my transaction after the First employee said she could not. When I told the Second employee what was said earlier she scrunched her face up and said "that wouldn't happen". Long story: I was looking for a specific item, the stores' app said 4 were in stock (it now says low stock). So I go in, First Employee is helpful in finding the items or letting me know they're out of stock, after I search first. So I go from Bartlett to Millington to find the item, find it! Excitedly checkout. Return home and realize it wasn't 50% off because I thought lawn stuff was and they just didn't have signs out. I load the items up, talk to First Employee and she checks to see if the items sold here are ringing 50% off, yes. She tells me we can return them and ring them up. I finish unloading and she's come out on the phone to let me know they're the only store doing half off lawn stuff and they can't redo the transaction because it will hurt their sales. I'm a little disappointed but understand. Load them back up. A few hours later my spouse gets home, I still have the items in the back of my car and ask his opinion. We find something cheaper that looks exactly the same. So I get back in the car, my now third visit here, fourth if you want to count the drive to Millington, so I can return it because I'm not driving back to Millington when this one is 3 miles from me. I come in, Second Employee comes to the checkout to help with my return. She asks if there's anything wrong with them"they're fine, I found something cheaper." I told her about that morning and coming home to find out they weren't half off and then she scans them and says they're half off and then I go on about the shpeal I was told earlier by First Employee and she said I don't know about that and offers to redo the transaction if I still want them. So we do. THIS morning I go in because I've never had yearly outside decorations before so I want to piece together an urn style planter...I find everything I need, I measured everything to make sure I got it right I was so excited. I start walking to the register and First Employee has this glare even though the other times she's usually saying hi. I think nothing of it, everyone has bad days. I'm checking myself out another employee is asking if I need help mentions the 50% off and First Employee says "only this store". I perk up and say "yeah we figured that out yesterday." That's when she looks at me and says "you came back yesterday and redid the transaction after I told you we couldn't." "I came to return them and Second Employee offered." "We got in trouble for it and I already told you we couldn't do it." "I was returning them because my husband found something cheaper." At this she obviously did not believe me as she said "I'm sure" with what looked like an eye roll. I told her to look at the security footage and that I told the truth to Second Employee. She said I wasn't in the wrong but yet kept repeating we got in trouble for it. She walked away angry, left me feeling bad even though I didn't do anything wrong except try to return items and the employee assisting me said she's never seen First Employee like that. I tell her "I can bring them back. I wasn't trying to get anyone in trouble." And of course then I notice there's another customer who got to witness the whole thing. In the end I should have just returned them the minute she said we cannot redo the transaction. Second Employee seems to care more for her customers while First Employee cares about sale numbers. Completely unprofessional to blame your customer and actively discuss it in front of others. Completely stupid they got in trouble for making a customer happy!!!

Oh my! I really enjoyed shopping in this store. It was my very first time visit8ng this store…read more There's an amazing selection of products to purchase. The store was clean and well- organized, and the staff was nice. I will definitely recommend this business to others and return myself.

I just received the WORST customer service I have gotten in a very long time. From the owner no…read moreless. It was absolutely deplorable. As a business owner I have NEVER hung up the phone on a customer. Not even a potential customer. Let alone a client that has placed several orders with me. Not only did the owner deliberately hang up the phone on me without resolution to the issue (a returned delivery) he spoke to me in an unprofessional tone. He seemed to be extremely frustrated, probably due to something else. There is no way an undelivered order warranted this type of response. The owner has yet to assume responsibility for anything. I called for a solution. Either a refund or reshipping of the order. The owner proceeded to blame me for not adding a phone number to the order and for not tracking the order and calling them before today. He also seemed upset that he had to "pay for shipping going and coming on a $70 order". However I have placed several orders with this company before and it is the company's choice to offer free shipping on orders over $65. This comment gave me the impression that my order and thus my business overall is not appreciated. When I noted that the person I was talking to was getting frustrated aggravated and rude, I asked to speak with someone else. The request was refused and the person advised at that time that they were the owner. The owner blamed me for FedEx not being able to find the address (even though they delivered another Premier Glow order to this address before), not adding a phone number and finally not tracking the package. I explained that I just noted missed the items last night because I am from another country and the larger shipment comprising several items just reached me last night I called the next morning once Premier Glow opened looking for a solution. I got poor customer service and was hung up on instead. This was a simple matter. I hope this is not a regular occurrence and that this company treats its other customers better than they treated me.

I would not recommend doing business with this company. I ordered a large quantity of swords from…read morethem, 2 days later I called in the verify their shipping times, only to be told they are doing fraud verification - no problem there, but I was never asked to verify anything, never asked to present any information, but then got a call later stating that there is a high probably that my transaction is fraud with no explanation why !!! So someone in their office decide to look at my name and address and decided "yup that's fraud". Completely discriminatory, unethical and poor business dealings. To accuse someone of fraud with no veritable evidence is absurd. Then they proceed to tell me to add my shipping address as an alternative shipping address on my card - none of my cards saves shipping addresses, I can ship anywhere in the world if I choose to, the only thing that needs to match is the billing address. A bunch of incompetent people making personal assumptions and baseless accusations. Never again !

This is a pro shop, not necessarily suited for the average Suzy. Mostly setup for those making…read morewedding cakes and catering events. Great supplies and vast assortment. Their staff is like any other place, most don't know - but there is always ONE person there that is super knowledgable about baking production and can help you with about anything that you can throw at them. They do offer cake decorating and candy making classes for free also. The prices vary if you have a professional acct. otherwise you will pay for the access for their vast selection of goods. Can't put a price on something you need right away, but browsing the isles you will undoubtedly find things that you didn't know that you needed so much! Ever wonder why pro cake decorators artwork looks so amazing! Maybe it's because they use the correct frosting that pipes so well!! They have that too

Nice selection for cake bakers and candy makers. I've been using them for years, very helpful and…read morethey also do sugar sheets.

Absolutely fantastic experience from communication, to delivery, equipment quality, and pick up…read more 10/10 would recommend to anyone looking for a water slide experience.

From a business perspective, everything was so nice and well organized. They responded to emails…read moreand questions fast and contacted me in the days leading up to the event. Was very pleased with their service. Day of event they came early and had it set up in under 10 minutes. Joseph texted me his ETA to set up and came to pick it up on time. Would highly recommend to anyone-especially if you have a last minute event.