Stop & Fix did a phenomenal job fixing my jewelry. They were super helpful, reasonable and kind. My family and I have been coming here for years. Will continue coming here and recommend to others. read more

I was quoted 100. per item to sauter a rose gold and white gold chain at Express Jewley and Repairs, a kiosk on the first floor of the Westfield Cilver Coty mall. that price seemed exorbitant so I decided to walk into another jewelry store called Kevin jewelers to get a comparison. Kevin jewelers only repairs jewelry bought at their establishment so he referred stop and fix which is on the second floor to give me a fair price and repair my items quickly. I was quoted no joke $28 per item to repair in front of me because I didn't want any diamonds to be swapped out. I appreciate their professionalism and their honesty and their expedience. I will definitely be coming back to stop and fix because, like the kind gentleman told me at Kevin jewelers, "Stop and Fix iwill give you the most fair price and please tell them that I referred you." He was right! read more

This place is awesome. They did a great job setting my stone and did it at a fair price unlike a lot of other jewelry stores around.

Quick, efficient & good service. Stopped in to the kiosk at the mall to get the band of a new watch adjusted. I was quoted $15 and 10 minutes. I was on my way in 5 minutes. Great service. Fair prices! I read more

I had to come in to get a screw put into these $600 Versace glasses. Yes people, I'm cheap when it comes to some things, but not when it comes to my shades! LOL Stop and Fix is no joke, and they not only got the job done but did it within a blink of an eye. 10 bucks to have a nice screw put in to the left arm of the eyeglasses. Is that correct? Is that part of the glases called an arm? In any case, I was in and out. As mentioned in a few of the pictures, you have to love the fact that their hours beats others hands down. Working just as hard on a Sunday as any other day of the week. For many of us, with a Monday through Friday grind, then being open on the weekends particularly a Sunday is a major plus. read more

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If I could give this store 10 stars, it wouldn't be enough! I purchased online a replacement band for my smart Polar watch. It's tricky since the band has sensors that transmit signals to the watch. I could have tried to do it myself, but removing the old band was difficult. I came to stop and fix to have it installed. The mom and pop owners were very nice. But, oh sh_t! I forgot half the band. The Dad said no problem, he already put one side on. He put it into an envelope and said just to come back. The hard part was removing the old band, so I told the owners I would try to fix it myself and if I couldn't I'd come back. I even offered to pay now. Dad said no worries. If I installed it myself self, no charge. Well, I did get home and put the other side of the band on. But I have an expensive Nixon watch that needs a battery and/or repair. Stop & Fix will be my go to for jewelry and watch repair! read more

Want to shout out A.K. I had bought some watch batteries a couple months back from Stop & Fix. One of my batteries stopped working within a couple months. I took it back and he took care of me. Been going to them for many years and just wanted to let Greg and his staff know how much they are appreciated. read more

Glasses were in bad condition. It looked liked it couldn't be repaired. Then this company came into the play. They not only made my glasses look brand new but they made them more sturdier and gave me a fair price. If you want to have something fixed that seems impossible to be fixed the please I recommend to come to this place. Excellent service and you won't be disappointed read more

Love this place! I went in for a replacement battery for my watch and the gentleman that fixed it was awesome. He pointed out that the face of the watch had something wrong with it which was interfering with the time updating. He charged me $20 to remove the loose part and give me a new battery and all of this took me 7 minutes. Park near the food court and go down the escalator. read more

I stopped by to get my watch adjusted and they did it free of cost. I was pleasantly surprised and I appreciate the kindness that I received. I will definitely do business here again. read more

Very friendly, quick service with no appointment required, great price on jewelry repair (beat the other mall repair shops by more than half). Enjoyed being able to watch the jeweler make the repair. read more

I brought my very vintage Cartier watch here for resizing! They took such good care of us and were so nice as well... even when I changed my mind and asked for an extra link to be added back in after the fact. Thank you so much guys! read more

After an exhausting search for someone to repair my glasses (the best quote received was 3 weeks to fix for $95), I came across Stop & Fix in Westfield Mall. They looked at my glasses and told me they could recreate the missing piece and would have it fixed in an hour and a half. It came out beautiful and for only $40. Great old-fashioned craftsman at work! 5 stars! Also, very nice people! read more

Horrible customer service. I waited for several minutes while one person helped a customer. Two other people were behind the counter- a lady on the phone and a man sitting and looking around. When the lady FINALLY decided to get off the phone, she ignored me and helped someone who had just walked up. Not one of the 3 people working there ever acknowledged me. So I left and took my business with me read more

Great staff. Very helpful, fast and friendly. They were there for me in a crunch and the price was right.

Incredible service! I brought in my Grandmas silver necklace that she gave to me before she passed and they took exceptional care repairing it for me and did so in a very timely manner! They even polished it for me, which I never even asked for. Will absolutely be bringing all of my service to them from now on, thank you so much! read more

Stopped by again and was immediately greeted; got two watches resized and i am so happy with the results and the service Highly recommend read more

stopped by to repair a 20 inch gold necklace and got it back 16 inches long. where did the other 4 inches go? Beware gold is a precious metal measure or weight your items to keep people honest. read more

Raul was courteous and professional off the bat and made the entire process enjoyable. He and his technician did a fantastic job with adjusting the bracelet on my watch. I would come back for any other watch maintenance or adjustments. read more

My guys Greg and Lewis are A1 service providers. Here is the deal... I love jewlery... but I'm also like a rough guy so I tend to damage my jewelry all the time. It took me going to several places that had a great combination of service and fair pricing before I came upon Stop & Fix.. and I tell you... I haven't been anywhere since! These guys always remember me... they always work fast and the NEVER try and take me to the bank for my repairs (which I probably deserve)... I would recommend this place to anyone who has jewelry needs from a repair... to a purchase... all the way down to a simple cleaning... they are great people and have even advised me to not burn my money on a purchase I didn't need. Bottom line... it's hard to find quality service with quality people you can trust. read more

Stop & Fix - Diamond Earrings fresh from a cleaning - Watch Repair Near Me - Culver City, California

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Took my sunglasses to get repaired and they totally messed them up. The lady insisted to fix them and charged me a price of almost $40 to mess up my sunglasses, when I came to pick them up, she acted as if everything was ok even after they totally melted the plastic. Would not recommend this place as a sun glass repair. Please go somewhere else. read more

Stop & Fix - Melted the plastic when it was perfectly fine. So messed up. Don't even want them no more. - Watch Repair Near Me - Culver City, California

Stopped in to have a battery replaced on a watch and a sizing for another watch. Was in and out in 20 minutes. Thank you gentlemen.

For years now Greg, and the rest of the Stop & Fix Family has made me feel a part of the Family! It all started about seven years ago...when I lost one of my earrings. After months of attempting to find someone who could duplicate my extremely rare, conversation piece, I had almost given up hope. And then the Universe led me to Greg. He and the Master of jewelry making did it!! And the word "Gratitude" would be an understatement for the way that my Stop & Fix Family has made me feel. It's all about the little things in life...when you find those few who'll do something that seems little, but makes you feel so Special. Soon and very soon I'm going back to get another one of these duplicated earrings...as a matter of fact...let me stop typing, shoot to my jewelry box, and high-tail it to Stop & Fix!!! Stop & Fix Family, I'm on my way :) read more

This is my go to spot for any jewelry fix needed. Luis and Sandra's customer service is awesome and depending on what you are in for they may even have your pieces ready the same day. Thank you guys! read more

I been coming to this stop & fix for over 5 years Greg is a great person with excellent customer service skills. just a professional shop.it is very reliable when it comes to repairs on jewelry and watches. Repairs are done fast at a reasonable price would highly recommend to anyone. employees are verry respectful and take the to listen to your repair problems.they are always clean and well organized. read more

Stop & Fix - Watch Repair Near Me - Culver City, California

Feedback is a gift! That's true and it's important to know where you spend your money...so I'll advise you now not to spend your money here! Very shady and unethical! After just moving back to LA, I needed my watch repaired. Ran in mall saw this place and guy said only $10 for battery. I said okay then he popped open watch back and said, " you have a warranty at Fast Fix til 2021..." I said oh right but think place is at other mall. He told me about another place in mall I was looking for, charged me and I left. Then, right before leaving mall I saw a FAST FIX -- a 2 minute walk away from this place!!! Why not advise that and be honest about charging me for something I have a warranty for and shouldn't be paying for. They begrudgingly refunded and thought they got ripped off when --I got ripped off! The thing is this company does more than watch batteries and they just lost my future business! read more

I have been a happy customer of Stop & Fix for years! Luis was my go-to person. Unfortunately, I now report as follows: BEWARE! I was quoted a price for the work and I wrote it down. When I returned to proceed with the work, Louis did a switch around and gave me a different price. I pointed to him the price he quoted and showed him my writing. He then honored that price. However, when I returned to pick up the items, he said he forgot to charge me for something. I kindly responded twice that, when a business makes a mistake and gives a customer a quote, they should honor that quote. He told me I wasn't understanding. I told him I understood perfectly well. The end result was that Luis basically threatened me with: When I come back, he would not give me any discounts, thereby making up for his alleged "loss". I am very saddened and disappointed. read more

Luis is absolutely the best ! He has repaired many, expensive timepieces for me. This gentleman is the ultimate professional. I'm so grateful as to the quality of work, courteous service, and that he took time to truly listen to my concerns. Thank you, Luis!!! You and your colleagues, are the best!!! Adam read more

I LOVE this place! This is a one stop, shop, and fix Haven! While at the mall, I luckily found this place! Sandra who greeted and assisted me, is a class act. She and Greg assessed my items, quoted fair repair prices, and a quick turnaround time. When I returned, I was elated! My jewelry was sparkling and the the quality of the repair work is ... exceptional! As a jewelry snob, I am excited to have found Stop&Fix! A reliable and fabulous jewelry Haven!! read more

killed 2 birds, with 1 stone. well, actually, 2 stones. in her excitement upon receiving her xmas gift, mama inadvertantly did a little damage to the clasp of her stud earring. enter a trip to the mall and looking for a spot to get it fixed. also had to get her xmas watch links shortened as well. kudos the the Daniel's jewelers guy for pointing us in the right direction. on the second level, this is a nice little booth/shop with one lady behind the counter. lots of stuff on sale, mostly watches, some jewelry like necklaces and rings. the lady took care of mama's earrings and watch in abour 5-8mins. bam. thats what i'm talking about. a fair price was charged and we went on with the rest of our day in the mall. quick, easy and painless. we highly recommend this spot. read more

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First of all I would like to say I don't know what happened to this place. I have been going to this place for years and never had a problem. Although I have heard a lot of people complain about their work. I paid no attention to their complaints and went back there to get a gold Bracelet fixed. Now it was a gold bangle that has broken in half. I ask him will it be fix with gold because I did not want to look at black stuff that they seal it with. He assured me he would use only gold material.... that was not the case it was black, and then they broke it in another place trying to fix what was already broken. Now as soon as I got to the car, I put the bracelet on it broke in another place. I did not go back in because I was to upset. I went back about four days later. I told him...I said you told me you were going to use gold to fix my bracelet he told me I don't know what happen or why it is black. Now I am angry because he is talking to me as if I am crazy later, he had the nerve to say to me... I don't like your tone. I said give me a solution to this problem. So, I saw that he was not going to give solution, so I told him to keep the money it was not that serious for me to stand in the mall fighting with this guy. Plus, it was only 54 dollars he charges me. I was told not to deal with this business but because I never had a problem. I did not listen. So, whoever read this be very careful what kind of business you do with this business. Also check out the reviews they are all from years before maybe one or two is for 2023 I am not sure if they are real. Cuz this place does not get good reviews from people that know of it. read more

Employee harassed me when I went to drop watch off. Kept making comments about my appearance. My tattoos - my hair. Was weirded out but I dropped of the watch and took my receipt. Over a month later (I had forgotten that I even dropped off a watch) a man called me from this establishment. I forgot what stop and fix was, because it had been so long. I answered and a male voice said "hello miss Carly???" It was probably the creepiest thing I have ever heard. I said "yes, who is this?", he said "this is stop and fix we have your watch" . I jokingly replied "oh! I forgot about my watch because it's been so long" the employee said "never mind we don't have your watch!" And then he giggled... I though this was extremely rude and weird so I hung up the phone. He called back and apologized and assured me that his joke had nothing to do with me being female. Yeah, I'm sure he giggles on the phone with male customers all the time. Anyway, I came into get my watch and I complained about the phone call to a different employee, who then made a joke about the price of the watch. I think it's very rude to joke with a customer who is complaining about out of line jokes. Needless to say this kiosk is trash, there are at least 4 other places is this mall alone that can provide you with a more professional experience. read more

Went to get my watch sized. Great customer service. Took their time to make sure it fit perfectly.

I couldn't recommend this spot more! Not only do they do repairs but I even was able to get my favorite writing pen engraved. The pricing was fair, and even though the job was a bit of work, they got it done a day ahead of planning. Luis--and the whole staff--is amazing and I know in the future I'll come back for my repair needs. Best, Doc read more

Stop and fix is the ONLY place I would trust with my jewelry!! Whenever I need to fix broken jewelry, a cleaning, or an engraving I only go to Stop and Fix. Everyone from their team is professional and works in a timely manner. They also have an amazing selection of jewelry. I cannot walk away from stop and fix without buying something every time. read more

I had a petite gold plated bracelet that required some fine laser engraving and was introduced to Stop and Fix from the kind folks at Things Remembered, also in the mall. From the moment I approached the counter Luis was helpful, attentive, offered exactly the right advice and presented me with options. In spite of the fact it was the height of the holiday season and they were clearly extremely busy, he still took the time with me until I was totally satisfied with what was going to be engraved, how long it would take and the cost. He even offered to text me in case the piece was finished before the deadline. Which it was. They also have jewelry pieces for sale and do a watch repair service. I am delighted to say that these folks stopped at nothing to make sure my experience was top notch. Thank Luis. read more

Quick and friendly service! I came here to get my watch battery replaced and the girl at the counter was able to replace the battery, polish the watch and have it ready in record time. I'd recommend this place for anyone that needs work on their time pieces. read more

My wife banged her wedding ring against a wall leaving one of the diamonds crooked. I went to a major jewelry chain and they told me it would be sent out taking two weeks and that I would get a call within a week for a price quote of the labor. I decided to check with Stop & Fix next. The owner told me he needed 45 mins and it would be $28. It took slightly longer than 45 minutes because he also buffed the ring. It was really beautiful and I was impressed with his work. I docked a star because I went to Stop & Fix another time with my sister when they were located on the first floor of the mall. My sister's engagement ring needed to be sized much lower than the ring's original size. A few days later it was done, but later we noticed the diamond seemed loose. We took it back and the owner took care of it. An honest mistake, no conflict from the owner. read more

Quote $70 for a sapphire watch face for a Movado watch. Also included was a polishing of the watch band and done in 3 days. This was $110 less expensive that Fast & Fix upstairs. Very friendly service every time I have been there. Jack H Playa Vista read more

My friend and I took two watches to get resized at this store. The lady took the watches and slide the clamp that was on the watch down and resized the band for it to fit. It took her 5 minutes​ at most to do. She charged $20.00 bucks. I could not believe it. She didn't even take any links out of the band she just moved the clamp down and charged $20.00 bucks. I hope the $20.00 was worth it to her because she lost 2 customers for life. If you get work done here make sure to get a written estimate before they do any work. Stop & Fix is more like Rip & Off. read more