This is an update, after almost two years here for my parents…read more There is a lot to say about Touchmark. I will limit my observation to the willingness of middle and senior level staff to treat my parents with respect, listening carefully to what they say and working diligently to craft solutions that work. We recently presented them with some unusual problems. They came together, worked outside the box and creatively, energetically, proactively turned a family crisis into a little oasis of safety and calm. I'll let others talk about the normal day to day routines that make a place like this a home for our honored parents and loved ones. And it's all good, believe me. But, when we needed help ... they were there. Impressive. That's a sign of deep corporate cultural health.

I have been a resident at Touchmark for over three years. When I first came the facility was…read moreoutstanding in all regards, and particularly the staff and the senior management demonstrated very strong commitment to their residents. I was one of the early residents of their villas, and they were initially a great improvement to the facility. I felt the facility fully deserved a five-star rating. However while the staff is still outstanding, the quality of services has degraded. It seems that they added over fifty villas to the facility but failed to increase the kitchen size, the transportation support, and likely some of the staffing needs to maintain the high standards of three years ago.

We were a guest of Wanda Foster. We came to visit, but wished we could move in! This place has…read moreeverything! On the top floor they have a beautiful outdoor deck that has fantastic views of the whole town. We stayed for dinner, not only was a food scrumptious, but the service was even better. The staff here really love their jobs and make this place a wonderful experience. Our friend's apartment is gorgeous and even has a washer and dryer. I'm telling you, this place is incredible.

This review is for an initial visit/tour. We had 3 tours set up the other day starting with Merrill…read moreGardens. We didn't have to take the other two tours! Elizabeth was great and the facility is great. Besides being basically new, the downtown Hillsboro location is perfect. One thing that I think is the best is everyone gets a name tag. Not remembering names was my mom's #1 complaint as she aged. Not everyone wears them but it's a great idea!

Both of my parents entered hospice care with Gracious Care Hospice on the same day. This transition…read morewas expected for my Mom, but unexpected for my Dad. It was an overwhelming time of change. I'm especially directing this review towards the hospice team that came into my patents's home to provide hands on care. We were very fortunate to have Alyssa, Trey, and La Sarita help us out. They were excellent communicators and very caring and competent. They exhibited great teamwork. They addressed our questions without making us feel like we were wasting their time. An additional note. After my Dad passed, just 13 days after entering hospice, my Mom did not want to sleep in her bedroom alone. Gracious Care Hospice made arrangements so we could keep my Dad's rented hospital bed so I could sleep next to her and hold her hand as she grieved the loss of her husband of 68 years. That act was outside of the hospice routine, but was a key to helping my Mom pass peacefully, 17 days later. Thank you, Gracious Care Hospice.

This community is where excellence of Care and Home Meet. They care of their residents as if they…read moreare family..... Linda, ED. Jessica,,BOM. Crizzel RN and the rest of the staff, make it to where the culture is very safe and comforting.

drea is the most wonderful woman you can be known to demand shes the best hair dresser she knows…read morehow to get you right shes the best hair dresser there is i dont trust anyone with my hair except her shes amazing lively and gives you the best experience and makes you feel alive very bubbly exceptional service definitely would recommend check her out yall shes the best so if you need a cut or line up she is all yours just make an apt and get set up asap

I resided at Springwood Landing from 2003 until 2005. in…read moregeneral, the facility is clean staff fairly nice food is pretty good. Activities are OK. With l resident moves inincluded rent is transportation to doctors shopping outings./excursions. What is left out is there is no lift on the bus, only two stairs with railings on each side but at the top of the steps, they spread out too far to hold onto with both arms No reimbursement for what they have already paid for on the facilities bus . This is the only vehicle they have for residents the managers refused to reimburse me so I went to the regional manager, who agreed to reimburse me for one year worth of rides. This did not include outings and excursions which I missed out on entirely for the whole time. I was there. in conclusion, if transportation is included in the rent and a resident is not able to board the bus because it has no lift yes should be clearly indicated before they sign the rental agreement Thusly, two star rating because everyone likes to get out in the world, even when we're old-er!

Highgate Vancouver is an excellent assisted living community! They offer a wide range of care…read moreoption from independent living homes to memory care. Both of my parents moved to HG when my father's Alzheimer's became too advanced for my mother to mange, along with her own health issues. They had tried the in-home caregivers for awhile in order to stay in their home, but their needs had increased to the point it was not safe for them to stay at home. They both improved immediately within the first month of moving into HG. Having more consistent care and medication management really helped them, plus having more social time with other residence and staff was another bonus. They were honestly getting a little isolated in their home when they could not get out and about like they used to. The director, nurses, caregivers and all other staff have been nothing but fabulous, caring people to work with. And even if there have been SNAFUs - they are always quick to address any concerns. I would not hesitate to recommend Highgate Vancouver to friends and family!

These people are great. We moved my wife's brother here from another nearby "assisted living"…read morefacility that wasn't really taking very good care of him, probably because they have a lot of turnover. Highgate is a smaller facility that is much more intimate. They have a bulletin board with about a dozen pictures of staff that have been there for at least 10 years. When we ate a meal in their dining room I noticed (1) their tables are widely spaced for walkers and (2) some of the administrative staff actually serve the tables. They are all very intimate with the residents. The food is great by the way. We were fortunate to tour just as they had an opening in assisted living. However, after 10 days they called us in for a conference. There had been an incident and they recognized that he was in an early stage of dementia. We were afraid they might say he "wasn't a good fit" for the place. We said that in the meeting and all three staffers immediately reacted for us to be assured, that this is what they are equipped to handle. They have people who are trained in dealing with dementia and have a program for helping keep the minds active which can otherwise lead to pent up frustration. We realize we were too close to see the subtle changes but when they explained how all the little signs added up, it really explained a lot. When something like this hits a family member you are in denial, you don't see it happening. We didn't. They started him in the program and shortly had an opening in memory care where they get the same great food. These people really care and evaluated his behavior. Another place just told us that he was "misbehaving". Highgate is much much better. We're very glad to have found them.

We are currently taking our time to find the right place for us to live. We have visited Courtyard…read moreFountains several times for many different reasons and have been delightfully surprised with each visit. I have never found the staff to be anything but pleasant and helpful. We have several friends living there and not only do they love it, they struggle with deciding which activites to take part in there is such a great selection. I did see a two star review which was posted by someone with a personal grudge that commented on the two glasses of wine. First off, we may be old but were still adults and can make up our own minds about drinking a glass of wine or not. This is not a nursing home where they can dump the mother-in-law. This is a resadence where we can live active, fun, and productive lives saftely and without a nosey busybody daughter in law trying to control our lives.

Community has wonderful staff and residents. Ask to see their State Survey in AL which is public…read moreinfo! Oregon is known to be one of the toughest states when it comes to regulatory, but this community passed survey after having minimal citations all in which were quickly corrected within a week. The owners of the building are some of the best in the industry and you can clearly see this in the updates they have put into the community.

I am a current employee at Avamere at Hillsboro, and I absolutely love this company! I've been here…read moresince August 2019, and have come to truly appreciate how sincere each and every employee is in their care for our residents! My coworkers are an inspiration, and I regularly receive compliments from residents and their families regarding the care we are providing. Before coming to work here, Avamere had been a customer of the company where I previously worked. I had the opportunity to work in Care Communities (assisted living, skilled nursing and rehabilitation centers) all over Oregon and Washington. I worked in communities and facilities which were run by Avamere, as well as their "competitors". From my perspective, you could feel a difference in Avamere versus the others. The staff were genuine, and offered sincere compassion for their residents and patients. The administration seemed to be connected with the staff and resident and patients, as well. It was the many opportunities I had to work with the different companies, and in so many locations, which led me to want to work for Avamere. Unfortunately, I had signed a non-compete clause with my former company, and therefore had to be separated from them for 2 years before I could be employed with Avamere. So, I did my time! Now, I'm here, at Avamere (Avamere At Hillsboro) with intention! I love this company and couldn't be happier with the decision I made!! If you want a great and caring place for your loved one to reside, or if you want to work with some of the best people, come check out Avamere at Hillsboro!

Just want to warn everyone to keep they're loved ones away from this place. I am a former employee…read morefor Avamere. I worked in the dementia unit for residents that need extra care with day to day activities such as going to the bathroom, getting dressed, etc. I only worked in the dementia unit so I cannot speak for the assisted living section. I treated our residents with the dignity and respect they needed and deserved. After working there for almost a year I noticed the manager, Executive, care staff and nurse turn over rate was brutal. Not one person could keep a job there because they kept getting fired, I didn't know why until about a month before I was let go as well. Everyone who tried to report avamere was fired. residents were getting neglected in one way or another from nurses giving expired medications (like insulin for our diabetic residents) to the care staff laughing at residents and giving them terrible nicknames that correlated with disabilities that they had. I reported this kind of behavior to my managers and executives and they made me believe they were doing all they could to prevent it. After months of this vulgar behavior i felt that I could not stand by and watch these residents that I had become so close to be neglected and abused. I called the regional nurse and told her my concerns for the residents because my direct supervisors were taking no course of action after 5 months of this behavior from the staff. She pretended to hear my concerns and as soon as I was done talking to her she called my direct nurse and I was brought into her office and given a warning about "going over her head". A couple months go by and the behavior of the staff seemed to be getting worse. One day my co-worker and I were on break at the same time and I expressed my concerns to her and told her I wanted to get in contact with the state board of nursing and report Avamere at Hillsboro as a whole. I grew very close to most of the residents I took care of and hated the thought of them not getting the best care they could if the managers would just do they're jobs... well my co-worker went to my direct supervisor and told her that I wanted to report Avamere to the state for elder abuse. Less than a week later I was pulled into my direct supervisors office and was told they would have to let me go because I was "not getting along with my co-workers". A report to the state would seem a lot less believable from a disgruntled employee... Please don't put your loved ones here, at least not in the dementia unit. The staff feel like they can get away with whatever they want because residents with dementia cannot speak for themselves in most cases and if they can most people will not believe them. Avamere does not care about its residents or the residents families. They are only here for the money. This truly broke my heart.

I moved my father into Miramont Pointe from California for assisted living, and the staff made the…read moretransition go very smoothly. He loved his room, the staff and the food! Miramont Pointe did an excellent job of caring for him and making sure all his needs were met. The administration made the move in process (including paperwork) easy, and they were always professional. I would definitely recommend Miramont Pointe.

We moved our parents to Miramont Pointe almost a year ago. We have found the staff to be very…read moreattentive and responsive to their needs. We are so pleased with Miramont Pointe that another family member is moving there. Thank you Miramont Pointe for taking good care of our loved ones.