It was with a heavy heart that moved outta West End after living there a year. It was by chance…read morethat I ended up living here as there was an apartment shortage last year; so the earliest an apartment was available was December. Taylor just happened to call me on a Thursday as someone moved out last minute and I moved in on Saturday. I remember walking into my apartment and loving it. There was plank flooring throughout the living and kitchen areas and plush carpet in the bedroom. It was such a comfortable and warm feeling. The office staff was beyond helpful with getting everything together. I had a few things that needed to be fixed upon moving in and they came out right away. And this continued throughout my time there. Within twenty four hours anything that I needed fixed was fixed. This included my AC that went out in the middle of the night on a super warm October night. They were out to fix it just hours later. I love that they had socially distanced monthly meet ups and giveaways. There was always something going on at the property and it was wonderful to interact with the staff there and in the office--Taylor, Chellynn, and Julia are so great! The office always had snacks for us including coffee and water! I definitely will miss this. Also, the community is welcoming and it seems like everyone has a dog. I will miss this as well!! Also, this is a great location, right outside the All American gate and not too far from the Yadkin gate. Wonderful for anyone regularly going on post. Overall this is a great property that is worth the price as you get great service, plenty of space, nice amenities, and a comfortable and welcoming place to live! Do not look any further, you have found your home!

I thought I should also mention that after moving out and paying all move out fees that they sent…read moreus to collections for something we had paid already. Insanely unorganized and I received an attitude Every time I called to figure out what was happening. If you want to deal with staff in the front office that have no idea what they are doing and constant attitudes because they messed up this is the place for you!

I've lived here for the past 3 years and the only issue I ever had was with the AC being clogged…read moreand one other time with a resistor burnt out or something. And then it went away completely after they came up and fixed it. Didn't have to wait long at all. All appliances work as expected and never had to call about them..yet..but I'm sure if I do then the highly responsive maintenance team will get me squared away ASAP. All the amenities are nice to have and well taken care of. I don't use all of them (like the car wash [I think]) but YOU should. You can tell they care about where YOU live. If I didn't have to move then I would stay here longer. I think all the nice ladies in the leasing office have all switch out since I've been here. Regardless they're really great. (And no place is perfect, some very rare nights there may be some loud car for no reason or people for just a brief moment. Or your package may get sent to the wrong building [ask the office about this lol]. Or even more rare the power will flicker off like once or twice a year. Internet goes out more often than the power. Oh and the entrance gate opens so slowly now. But it does work again. Make sure you answer your phone for the front gate if you get deliveries or visitors a lot. Check your toilet for any leak in the bowl. Could've just been mine but they did come to fix that too since it was leaking enough to make the water bill go up.) So after 3 years with very little to complain (all transient or typical nonissues) about, yes this place has been a five star experience. I hope it stays that way or even improves in whatever way possible. Thanks

I have lived here for 16 months...I am proud to call this home!!! All the employees are attentive…read moreto my needs when it comes to repairs or anything for that matter!!! Love it here at the Astoria!!

I have lived at the Astoria for over 3 years. I have enjoyed the quiet and very well kept Luxury…read more homes. It is close to everything you could need. The staff are always friendly and willing to help keep you comfortable. I stopped by the office today with a request and had to go out of town for most of the day, by the time i came back the request had been completed. Thank you to the staff and the maintenance team led by Hilary.

Great staff. Very helpful and friendly. Went out of their way to get our apartment ready at a…read moretime we needed it badly!

I have never been so screwed over by a company in my entire life…read more I was slotted for a deployment on short notice. When I let the staff at Longhill Pointe know I would be deploying soon, I didn't currently have my orders on hand. It was CLEARLY stated that I would get them my orders as soon as I received them. If I hadn't received them by the 1st, I would agree to pay my rent, like my lease agreement says. 2 weeks before my deployment, I had to go to VA for training. I didn't know if I would be able to return before I was shipped out, so I cleared out the apartment and turned in the keys letting them know that giving them the keys now would save me from having to mail them from the Middle East. 2 weeks pass and I still don't have a copy of my orders. I try to pay rent on the first and I notice a statement of 2,500 on my account. Shocked to see that Longhill Pointe Apartments marked me as I vacated the place, completely screwing me out of using the Service Members Relief Act. Longhill pointe claims they tried numerous times to get a hold of me, but I pulled the records from my mobile provider, and that is not the case. They didn't try to contact me ONCE after our initial discussion. Not an email, nor a phone call. I'm currently sitting overseas with a $2500 bill for an apartment I do not live at. If you are a service member, or someone who might possibly need a leasing office to work with your needs, Longhill Pointe is NOT the place you want to turn to. I lived at Longhill for almost 2 years, and paid rent on the 1st every single month. I was planning on moving back when I returned from my deployment, but I cannot support a company who would partake in such shady acts of business. Don't let the sweet ladies in the leasingfool you. Im still in absolute shock that they would do this to me. SERVICE MEMBERS, please go somewhere else. If you even think you might need to use the SMRA. EDIT: Longhill Pointe has since solved this issue

Ive never experienced such wonderful customer service. Incredibly kind and professional ! Highly…read morerecommend

Loved everything about the property and the staff was awesome. Mike always greets you as a friend…read moreand not just a tenant. I would recommend this Property to anyone coming in town and the furnishings in the apartment were so clean and nice when I moved in last year.

Lived here 3 years: The reason I chose this property is due…read moreto the fact that it's small. You don't have 600-700 units, as you have just enough units to keep the traffic down and even when people are having guests it's not that big of a problem. Storage: There are garages on the property, along with storage closets that make storing your personal belongings easy and to be honest with you, it's quite affordable as well due to the fact that you're going to pay the same price as you would out in town. Maintenance: The maintenance crew here is awesome. They do their due diligence every morning and are seen on the property constantly walking around and ensuring things are working properly & the property is well kept. I've never had to go less than 24 hours after I reported a work issue before I had a knock at my door or contact from the front office via phone or email. Pets: For the most part, the pet owners on the property are responsible. They pick up after their pets, and most of the pets that I have are friendly regardless of size. The ladies in the front office are amazing. I can only speak from personal experience and say that they have worked with me time and time again and during difficult times were very understanding of my situation. I can't say good things enough about this property, and the management that runs it here on the property. Definitely give it a look for yourself, again when you live in an apartment complex you can't keep everybody happy all the time. But I for one can say the majority my time here has been well spent and I enjoy living here.

We have lived at Crown since Mid- May of 2020 when we moved from a 2-bedroom apartment at Church…read moreStreet Complex where we had lived for 2 1/2 years so as to get a 3-bedroom ground-floor Apartment. Crown Management had taken over managing Church Street Apartments in February 2020 so it made the move smoother. The Crown complex feels secure with good lighting and with neighbors watching out for one another. Parking is good and close to apartment walk ways. Response to maintenance emergencies is swift, such as on a weekend night having a water hose under bathroom sink let go above the valve where one could normally shut water off. Another time about at 11 pm our laundry room had water leaking through ceiling from apartment above. Both times the maintenance person on call arrived within 20 minutes to secure a clamp to keep bathroom sink from leaking from water line so main water cut-off valve could be kept on so other faucets could remain on. Maintenance staff determined the issue in upstairs apartment leaking water to our laundry room was from washer hose slipping out of drain pipe. Maintenance brought shop vacuum to clean up the floor in second floor and also the water in our wash room. Other non emergent maintenance problems have been responded to within a day usually. The property is kept clean and neat (including pool) and walk ways by onsite staff on a daily basis. Additionally, the grass and shrubs are kept trim by contractors every couple of weeks in late spring to summer and about once a month in late fall through winter and early spring. Tiffany and Alyssa in the office are always friendly, caring, professional, & helpful. During the last 2 years during COVID-19 time period they went out of their way to be responsive to needs in the office, online or by telephone. The office staff accept over-size packages from delivery service at office and keep such packages secured there until resident can get to the office to receive them thus saving trips to post office to pick them up. The office helps residents to get automatic rent payments set from residents' bank accounts to rental company's bank to ensure safe and on time rent payments so as not to have to write checks or getting them delivered to office on time. All the staff know the renters well and usually by name. All staff have interacted with us responsively and treated us with courtesy and respect.

I live here at Stoney since 2021 the new company made a huge improvement. The new Property Manager…read moredone an awesome job and made positive changes. Her open door policy is a safe space for us residents to speak on our needs. The new Maintenance man is the best he is fast and cares about your living condition.

I am writing this review to talk about the wonderful property manager, Parthena "Popi" Lee, who was…read moreheaven sent during my move from another state to Fayetteville, North Carolina. I recently moved to Fayetteville, started a new job, had intense training out of town and all of this while trying to pack up a house in another state. Phew! Popi made this transition smooth as she was resourceful, accommodating, kind and understanding. She would answer all my questions, no matter how silly and when she did not have the answer she would research and find the answer. Thank you Popi! You are doing an AMAZING job at being a property manager.