Maybe I've just been going to Home Depot too long, but I have forgotten what real customer service…read moreis all about. I got a refresher course today when I visited Windsor Plywood. Upon entering you feel the slippage of time, creaky wooden floors, lots of nooks and crannies with old-timey looking products everywhere. Windsor is part of a dying breed, those old school hardware stores that have been put out of business by the big box monsters. But Windsor is still there and going strong, and more importantly leading the way in customer service. I know my way around a workbench and have been known to twist a wrench or two, but every one of the employees I dealt with was a pro. They knew their sh*t and never once swore. During what I like to call my "sister's shelf adventure" I was given several options and possible solutions to the problem, once chosen my solution was perfectly cut by the same fellow that had helped all the way through. When I got it home, it fit perfectly, the end result, happy sister. All because a hardware store employee knew what he was talking about and was happy to help. Take that Home Depot, you too Lowe's and don't get me started on Canadian Tire. Don't pass up the chance to visit and support this wonderful old hardware and lumber store, it's got some amazing products (check out the live wood shelving or all the weird novelty type hardware stuff). All that combined with a smart, fun and funny staff makes it easy to go to this hardware store, even if it's for your sister.

UPDATE FEB 18TH: On…read moreFeb. 5th, we called Windsor and asked for an update to our missing door. Currently we have one door with a brushed silver frame. They offered to send us a white framed door with a discount delivered by end of week. We emailed back saying that our doors wouldn't be matching and that we would want a pair of matching doors with white frames and that they could take back the silver framed door. No further emails or calls from Windsor...and no door. On Tuesday, Feb 13th, Windsor called saying they would have the silver frame door ready and delivered by yesterday (Saturday Feb 17th). We called on Friday to confirm the delivery time as we wanted to make sure we were around on Saturday. However Windsor still didn't have the door. So no door as of today... Still....

Rick was very responsive and patient with all our questions. He went the extra distance to explain…read morehow the system worked and double-checked to make sure we understood the details. KGR

I contacted Ken Magoski and Rick Pearson at Flexstones.ca or Flexstone coatings in Vancouver in…read more2019 to resurface my deck. They assured me their product was the best around and they would give me a 25 year warranty if I had one of their contractors, Kevin Spafford, install the Flexstone coatings product. Well, so much for all the promises of a fantastic product. I paid extra money to have it installed over 3/4 inch plywood panels to ensure a good adhesion. The product did not adhere to the plywood in many sections and the bubbling has continued to expand. I have written and spoken to Rick many times, and there are always promises of dealing with the issue, but we are now in 2024 and the problem persists and no one has come to deal with it. Most of my emails and phone calls are ignored. Kevin has promised to come on more than a dozen occasions and always fails to show up. The only way to get their attention is through arbitration. My advice is to stay clear of this product and company.

Perfect experience. Their staff is super warm heart and patient. The price is absolutely lower…read morethan market! And they're super pet friendly!

From the owner: At our store located at 106-11511 Bridgeport Rd, we offer more than just building materials — we…read moreprovide a complete renovation solution. From high-quality, affordable flooring and cabinets to professional installation, we’ve got everything you need under one roof. Whether you’re tackling a kitchen or bathroom remodel, our certified team is ready to help with expert advice, free measurements, and reliable installation services. We pride ourselves on offering great value without compromising on quality. Affordable, high-quality floors and cabinets/ In-store experts to guide your material choices /Certified installers who do the job right

This place has very good prices. Sometimes hard to reach but the finished product is very good…read more We renovated our kitchen and bathroom and got quartz/caesarstone counters. No problems at all. Good service and reliable.

They have almost all basic aluminum & steel for the hobbiest/garage/backyard mechanic/ small…read morebusiness. They'll sell you anything from 1/4" of 1/4x1/4" square aluminum to tons of steel "I" beam. Family run business! I like them/been dealing with them for years! Good people!

Excellent service, family-run business. They will go the extra mile and are always helpful.read more

We have nothing but good things to say about Blue Star Marble…read more Their customer service, working with Connie mainly, was fantastic. We sent her a poor drawing of our kitchen and some ideas we had and she was able to direct us in the right place with several quote options for our budget. She answered all of my questions and requests quickly and efficiently. Bruce came out to measure and he had some very good suggestions on how to have our countertops sturdy and level. He was extremely thorough and helped us decide on 3cm or 4cm and the pros and cons of both. When we wanted to see the actual slabs of quartz she sent us to the warehouses and assisted us with even having the exact area of quartz we wanted to use for our countertops. We chose to do 4cm and we're worried we would see a seam, but it was SO well done and you can barely see it. They had everything installed in under two weeks and they did an excellent job. We would highly recommend them and know you will have a good experience!

I love the countertops I ordered from Blue Star Marble. It was only a two week turn around from the…read moretime I ordered quartz countertops to having them installed in my kitchen. Connie was excellent to work with via email and in-person at the showroom. She respected my need to keep within budget. There were many options to choose from. The material I chose looks beautiful and has given my solid wood '90's cabinets a much more stylish look.