I will NEVER use this landscaping company again. Not only was there poor communication from the beginning, but they do not keep their word. We were scheduled to have our landscaping done during the week where we made arrangements to remove our dog. Not only did they not show up, but they text 3 hours later to say they would not be there ... 15 minutes before we were supposed to be home to see our landscaping complete.
When the job was complete, there was no notice given that they were done and left without reviewing all the work with us. Part of what was done was sloppy and not complete. The next day we had to add multiple things of our own to make the yard some of what we wanted.
We received an invoice 2 days later for the work that was $210 ABOVE the original quoted price. The invoices provided are terribly put together and unclear. We informed them that we were not paying for part of that and they did change the invoice. However, the owner showed up at our house unannounced and waited for us to get home in order to get paid. They also sent us a text saying that they were waiting to get paid at our home. Why - because they thought it was "shady" that we were going out of town that weekend, after explaining that we would pay them the following week. He explained that they "usually" get half down first and when asked why they didn't do that with us - they had no answer. Because we are a younger couple, they did not trust us to pay for their work. It was insulting and disrespectful. We had given them the benefit of the doubt multiple times throughout this process and we should have dropped them the day that they did not show up.
It is disappointing to see a local, small owned business with a very negative perception. We were hoping to continue using this company for yearly maintenance and other work needed, but that will NOT be happening. I prefer to work with people who are honest and trust their clients. read more