Dr. Burks is an excellent family practitioner. She is patient, kind, attentive, thorough and does…read morea wonderful job of helping solve medical issues as she also develops rapport and relationships with her patients. My wife and I, as well as our parents and other family members all use her services as our primary medical care doctor. The offices are clean, convenient to the interstate/central Fort Smith and as part of the Mercy Medical system (one of the largest medical providers in the region) you can expect excellent medical referrals, an excellent hospital and E R system as part of the Catholic affiliated medical care system. The roots of the local Mercy medical system go back to medical care founded by local Catholic sister in the 1800's.

Probably the best place I've ever chose to have my my health taken care of by Dr. Pearson he is by…read morefar the best doctor in the world I feel bad because I know right now he's going through a hard time not understanding how come you can't get me in to get my back fixed I'm literally just debilitated with it but I do thank you for everything you've done there's one of his upfront nurse at clerks that works there that's just not not up to par she's kind of ugly and rude sometimes but other than that you couldn't find a better group of people they are just absolutely down to earth great people I would highly highly recommend you go into this clinic Mercy clinic at Polo is by far the best and you better hurry because they probably aren't even taking new patients are just so good thank you Dr. Pearson

Haven't been to a primary doctor in over 10 years. Had a great first time experience at this…read moreclinic. My Doctor was Peggy Kelly and she was awesome. Front desk ladies were very kind and friendly. I was called back to my room before I finished paper work. My nurse was Cyndi who was also great! Wait time in the room was less then 5 minutes. Visit with Doctor was not rushed at all and she covered everything needed for the visit. Also had blood work done which took less then 5 minutes as well. Great experience and hope to be here long term.

Atrocious front desk work. Front desk manager needs to be retrained on confirming insurance same…read morewith the receptionist. It's one thing to be new, but to have gone in and provided my insurance card already. Please get better at your job. To tell a patient insurance is inactive, toss my insurance card like it means nothing on the counter, and say you'll need to pay out of pocket. Not gonna fly on my watch. You should always go above and beyond for your patients. You know it's not like you work at a Drs office. It's not the dmv! And it turns out my benefits are active. Since March 1st, crazy . All it took was a phone call on her end. Instead of just looking it up on a comp.

I needed help with paperwork and the staf refused and humiliated me because of my disability…read more Embarrassing.

This doctors office is always clean and the staff and doctors there are so friendly, they make sure…read moreyou're receiving all the necessary medical attention needed for you and your specific situation, whatever that may be. This is a primary care physician's office as well for those who may not know this already. I would recommend considering using as primary care if you live in Leflore county in Oklahoma.

From docto to APRN, they say they would call back and never did…read more Friend waited almost a year for Dr. to sign papers for special medication. Just lost all trust in this man.

"Unfortunately this was one of the worst Dr. visits I have had. My medical history includes 2 lung…read morecancer surgeries and have COPD. I moved from Ft. Worth Texas to the Ft. Smith, AR area and when I attempted to get an appointment it took over 3 months to see Dr. Meade. Upon arrival the front desk did not have my information even though I had fill out all my information on their website as instructed before attending my scheduled appointment. After this I went in for lung testing which was handled friendly, timely and professionally by 1 of Dr. Meades respiratory nurses. I wish I could remember her name as she was great!!!! Unfortunately I can not. After the lung testing I was placed in a exam room after waiting over thirty minutes past my appointment time I went out into the hall where Dr. Meade's receptionist was seated. This was a young girl who rudely stated that I was the next patient and basicly ignored my conern. Afer an hour had passed I once again went into the hall and was told I would just have to wait???? When I said my appointment was at 1 and it had been an hour and I had other commitments she didn't even look up from her desk simply said if I wanted to cancel I would need to go out to the front desk and rescheule. Totally unconcerned or cared about the patient's needs. I went to the front desk and promptly cancelled this appointment and will look for another Dr. who's employees care.