Wow!! GREAT service, a nice selection of fonts, sizes and colors to work with, super fast…read moreprocessing, and reasonably priced! I'm so happy to have been referred, and will definitely continue referring others. Thanks, ladies!

I was in a jam and needed same day service for Monday. It was a Saturday so I called and emailed…read more they are closed on Saturday but promptly replied to my email that they could accommodate my request. they kept in great communication with me over the weekend as to what exactly I needed and on Monday they delivered. work looked great and service was outstanding. highly recommend!!!!

Over three months ago I took a shirt design to Ken, one of the owners of the company and we talked…read moreabout making it a t-shirt. He said that if I drew the design in black and white he could scan it into the computer and fill in the color. It took about two months, being brushed off several times, and many phone calls before I finally received my design. Although I had spent hours drawing and detailing the design it looked like it was done by a 3yr old. Even worse, it was not what we discussed. Ken had recommended the t-shirt color and it was done on the wrong color. Swim and Sport toold me they would fix it and get it to me by the end of the week. I waited those 3 days and the next week. When I finally called again, they told me that they could not do the shirt. I will never again use the services of this company and recommend that people avoid them as well.

Very small, but cute. Would work if you just needed a fabric or two to finish a project. Lots of…read moregreat patterns. I asked a question about a particular pattern and the older employee had absolutely no idea, so that was incredibly frustrating. I did love that I was allowed to purchase the pattern only, even though they had it bundled with fabric.

Beautiful fabric selection, kits available and nice and bright store. Maybe I came in on an off day…read morebut it seemed like the person working was busy with something else and every question I had and my purchase was a bother to her

Gem of a shop with lots of little treasures and trinkets. Hand made jewelry, specialty pens and…read morenotebooks, clothes and hats. The owner is friendly and the shop dog sure is a cutie!!

Always has creative ideas on quilting patterns to use on my quilts. Wonderful quilt shop with all…read morethe vibes.

When you have a quilt quilted at her shop she can quilt beautifully but she does not know how to…read morefinish a quilt. She cuts off the sides of the quilt up to the edge of the quilt. When doing that you cannot put a binding on that has any batting in it. She does not seem to care and thinks her way to finishing a quilt is the way to do it properly which it is not. After paying $257 for a quilt to be quilted only to have the binding look like krapp is unacceptable. I called her to advise her she needs to be asking what the customer wants or leave it alone.

I have gotten my sewing machine repaired there twice. I just noticed that they sell fabric in the…read moreback room! I was not made to feel really welcome when I asked about the fabric or other sewing machine supplies. They did a great job repairing my Singer machine, I know it isn't one of the expensive models but it works great for me. But if I was a sales person I'd be engaging walk in customers with questions about their sewing projects and trying to sell them something else or offer a class that's coming up. Maybe they don't need the business?

I'd shopped at the Carpentersville location a few times and was 'helped' but never serviced…read more Engagement limited to what could only be described as transactional. No interest in my projects or the products they could provide. No interest in me. They even serviced my machine.- but when I inquired about the screw that was lost either in my sewing room or in my actual sewing machine, they couldn't tell me if it was or wasn't found. I recently decided to drop in and pick up some thread for a project I was excited about. After describing the project that potentially could use up to 50 different colors, it was met with a very less than enthusiastic 'oh'. I was directed to an amazing 50 cent a spool thread sale. I naturally started digging for every color possible. The manager started taking out threads that I 'didn't need.' I have 2 sewing embroidery combo machines, a serger and a 12 foot quilting system that resides in what used to be my living room. I assure you, I need thread. But some were for hand quilting. Now, I'll never understand hand quilting...but I do know that I've got two hands should I ever find the use for a 50 cent spool of thread. In our mostly one sided conversation, are grunts and mumbles even considered conversation? I mentioned that I had sent an email about my machine and I didn't receive a reply. Emails checked...oh...that's the other store. Does that store not answer emails? (They do not). I emailed 9/24. This visit was on 10/2. Email forwarded to the 'right' email that still hasn't received a response. Essentially being a bored house-husband that loves to sew, I set all that aside and ventured out to the Woodstock location. What sewist/embroiderer/quilter/serger bored with lots of money man wouldn't drive several towns over for the chance of getting a 50 cent spool of thread? Even if it's for hand quilting? I walk in- explain that I had been at the other store, explain why I was there, and with wonder in my eyes I stared into the blank gaze of a woman saying 'nope, no 50 cent spools of thread here.' The next 20 minutes we spent...oh..we is me and Mr Money Bags...we pull out bolts...look at patterns, compare colors....then we leave. Customers leave. That's what they do. I'm the type of customer that will tell you why I'm your customer...and why I'm not. So, I did some research. Found owner emails on the Better Business Bureau. Found it odd that the emails listed several versions of a Sewing Concepts domains - but their current 'receive only no reply' emails are sbcglobal Hmmm. Not one to back down, I'm armed with a name. So I email...again...inquiring about Lynda and or Doug Remmers. Surely they'd like to know what's going on within their walls. Would it shock any one to know that the blank gaze that I'd looked into was on the face of Lynda? I'm not sure why I left every encounter with this company feeling 'unliked'. Could be that I'm a man. Could be that I'm a gay man. Could be that I simply have a minimum expectation of consumer engagement and who I am and who I am not willing to give my money to- 50 cents spools be damned. You've been in business for a while, my thousands and thousands of dollars spent on my little hobby may not even matter to you. It clearly matters to me. And probably to customers that enjoy respect, follow through, honesty. Oh...and you'd have seen more of my money, but when I watched you order the ruler that I needed from your Amazon account...it just showed me that I can cut out the middle man. One last thing...50 cent spools sales has to be one of the stupidest decisions ....ever. Quilters buy half completed quilt tops, scraps that should be used for dog beds, and everything in between. We'd pay ...75 cents ...at least. Now, imagine if it was applied to my $50-50 cent thread spools. Maybe with the profits you could get the type of emails that have a REPLY button

Silvia is the best! The magic she did on my wedding dress... amazing! I didn't think I could love…read morethis dress more than I already did. It fits perfectly and she cut the cutest off-the-shoulder sleeves by using part of the dress that was cut off. We also added in a deeper V line and it looks fantastic! Beyond her work, she is the sweetest person. Highly recommend using Silvia for any of your alternation needs! :)

I went to Silvia for alterations and had an absolutely awful experience. My wedding dress was…read morecompletely ruined after Silvia decided to steam my wedding dress multiple times WITHOUT my consent. The dress instructions did say not to steam it -- something I didn't think to mention because steaming was NEVER discussed, NEVER agreed upon & was NOT included on my receipt. When I saw the damage, I was devastated. She admitted to steaming the dress several times because she thought it would get better. The dress was so badly ruined I had to buy another dress! She showed ZERO remorse and offered no solutions. After a few discussions she verbally agreed to reimburse me for a replacement dress, then refused the next day and has ignored all communication since. Incredibly unprofessional, dishonest, and careless. I strongly DO NOT recommend using her services.

Amazing service! I purchased a necklace for my 2 year…read moreanniversary and the staff was an absolute treat helping me narrow down my choice! Extremely polite and helpful. One young lady in particular was amazing but I didn't catch her name. 100% checking the place out.

I purchased my wife's engagement ring here, as well as our wedding bands. The staff always greets…read morepeople as they enter the store. They always listen to what you have to say, and are willing to go through all the options they have to help you make the best possible purchase. While I was in this last time, I purchased a pendant and necklace. The staff helped me pick out the necklace for the pendant (and my wife loved it). On top of that, I received 50% off the list price. There are so many reasons why after 20 years, we still come to this store. The owner and his team are always amazing, and whatever your budget, they help you find a piece that will dazzle your special someone.