Exceptionally disappointing. I had been visiting this store off and on for years, but today I made a delivery order for some company I plan to have over. They wanted very specific things, and the store was apparently out of one of them. On DoorDash, I specified what substitutions I would like, but not for my picky friend (if they were out of that, we would need to just go pick
it up elsewhere...). The store called to inform me that they were out of one item, and that they would need to cancel my entire order if I didn't pick a substitution. They were exceptionally rude, condescending, and accusatory. It is not my fault that this business is incompetent at keeping track of their inventory levels. If you are out of something a customer orders, and you have to leave it off, that is YOUR supply management issue and YOUR incompetence, not mine. Managing businesses and stores for nearly 20 years, I would NEVER blame my own inability to keep track of my own inventory on a customer...or lie to them about how inventory management with DoorDash works! Needless to say, I went and spent about double what I was I initially going to spend at the new place I ended up going...because they actually had customer service! You lost a loyal customer, who often recommended your store to people who are new and from out of town. Never again...I will never send MY customers somewhere to be spoken to and treated this way! Have the day you deserve! read more
