If not for St. Louis Home Retention, we would have lost our home to foreclosure. We are…read moreself-employed, business had gotten very slow and we were behind in our payments. We had tried to work with the lender and complete the loan modification forms ourselves but to no avail. I had heard the St Louis Home Retention ad numerous times on the radio and finally wrote the info down and contacted them. I told Steve everything, and it was bad, and right away he said they could help. We met with Steve back in October and he told us exactly how the process works, how long it would take, (it is not a quick process thanks to the lenders) and how much it would cost. We signed on, and then Doug and I spent quality times together with emails, phone calls and paperwork till March, when Doug called me and said not only were we approved for the loan modification but our interest rate was 2% and our payment was over $700 less. Twice the lender set the sale date for the foreclosure sale and all along Doug kept telling me, don't give up. Kathi stayed on the lender everyday to make sure they postponed the sale, while the lender kept requesting more paperwork. Every time the lender asked for more paperwork, Doug would send it to them before the due date, I think he wore the lender down! There is no way we ever could have filled out all the paperwork per the lender's guidelines. Finally, the lender approved us, St Louis Home Retention got the deal done! It was an emotional roller coaster and when Doug called with the fantastic news I cried, I was so overwhelmed with emotions. We will be forever grateful to Steve, Doug and Kathi.

This business is the very best. They are unlike the predators out there that are only trying to…read morerip you off. Steve and Doug have been throughout bankruptcy themselves and do everything within their power to stop foreclosures and help their clients escape the chaos associated with growing debts. I could go on and on...The bottom line is that you need to call them if you run into problems. You'll be amazed at what they can do for you.

I was in there for the first time since the pandemic began. It was slow only one teller. And she…read morewas busey with another client. I asked the manager if he could help me and he said to go through the drive though. At other US Bank branches, the drive through will take lobby customers if the drive through is not busey! Also parking was terrible- I parked on the upper level and that was reserved for wealth management. The door was locked- they could have let me in. I had to walk down a hill and I have bad legs! Overall the staff was very nice and polite. They let me out the door to the upper lot. Also, they have some interesting decorations in the lobby.

Frank helped us review and value a collection of coins that was passed on in the family. He was…read morevery patient and knowledgeable. We felt like we got a fair valuation and give this business a big thumbs up.

Robert was great to work with. He listened to my concerns about a coin and helped me resolve the…read moreissue. I really appreciated his willingness to help.

Fidelity Wealth Management is not worth the fees or the headache…read more I was charged 1.22% quarterly and promised a "designated advisor" for that fee, which is not correct. As a paying client of Wealth Management, you get a team email address and whoever is on the advisor's team will respond to your email or you can schedule a phone mtg via their calendar scheduling system. I never met my advisor in person (only via phone), he never put any effort into building a relationship with me, he talked down to me, negated anything I questioned especially when I wanted to learn why he was investing me the way he did, he basically churned my account each month for his own benefit (commission/bonus), etc. When I asked a simple question as to whether I should start a Roth at age 59, because I'd never done a Roth before, my advisor said I could start one or not and that it was really up to me. That was it. No discussion on pros/cons, tax implications, etc., nothing. I ended up asking the same question on the Bogleheads site and received lots of very helpful free advice regarding Roth and investing in general. Fidelity sent me a customer survey and when I responded that I really needed to educate myself better so I could manage my own investments, my Fidelity advisor called me up ranting & raving that my survey comment will affect HIS bonus, etc. If Fidelity doesn't want honest answers on their obviously non-confidential survey, perhaps they shouldn't send surveys to their clients? I scheduled a phone appointment with my advisor and received several text & email messages confirming the appointment. Then, I took time away from my job and sat on the phone for over 25 minutes and my advisor never dialed in. He completely blew off the mtg. After I called his office, I was informed that my advisor was no longer with the company and was pursuing opportunities outside of Fidelity. I asked when Fidelity was going to inform me of this because I had a scheduled phone mtg today and they said his exit was abrupt and it wasn't their fault because the scheduling system is tied directly to the advisor only. After paying $5,000 for less than 9 months with a bad Fidelity advisor, I terminated Wealth Management. When I emailed Fidelity Customer Service to file a formal complaint regarding my bad experience, I received a canned scripted email saying they investigated my complaint and the only thing they can offer me is a new Wealth Management advisor within the same office. No thank you. Fidelity accepts zero responsibility if you get stuck with a bad financial advisor.

I am a 3rd generation investor with Fidelity Investments and they have always been great. During…read morethe pandemic when many lost most of their funds at other places, I took a small dip then the way they handled my funds actually made me money, not lost it. I was better off thanks to fidelity. They always help me with a live person that addresses any concerns, and they assist with short and long term planning goals. Everyone is knowledgeable, professional, personable, and helpful.

Forget the chain tax preparer's or guarantees of more money. This is a locally owned/locally run…read morebusiness that cares about your financial future and tax liabilities. If you're looking for the experts, look no further. 100% Platinum service and staff.

Small bank, but friendly staff. I'm glad to have found a shared branch as my bank no longer has a…read morelocation in the STL area. There is an accessible atm outside, and one drive up window. The parking lot is pretty small, you are able to park on the side street if needed.

The staff here are the best. I have never had a company or their staff treat me as well as the…read morestaff at this credit union. My spouse accidently overpaid the gas company by a large amount one year and we were not able to get it returned by the gas company. This was right before Christmas and Sam Helped us out where the loss did not have an impact on the holidays. That was just one instance where they really came through. Victoria is always friendly, ready to assist and has always been very helpful. It is not just Victoria and Sam though, all the staff has been very friendly, respectful and very helpful!

I'm of retirement age and heard of Compass through a dinner event and liked what I heard enough to…read morefollow up and see if they could help me in retirement. Set up an appointment with them in their office. The receptionist was very friendly (and even gave me some still-warm cookies). I met with a couple of their advisors who led me through a 45 minute presentation that showed their investment philosophies. They gave me plenty of opportunities to ask questions and drill down into areas of particular to me. I could tell that their approach was personalized for me, not one size fits all. As fiduciaries I would feel safe with them working with me.

Great service but the only complaint I have is the card quality, the chip and swipe break within a…read morefew weeks of use and I have to get a new card made, please improve card quality, Im begging!

I receive excellent service from this branch. Thank you for all you do…read more But calling the customer service line is horrific. I've been the 58th call in line with an estimated wait of one hour. Asking for callback, we'll they never call back. Guess it's my fault because literally every time I call whatever time of the day it is, I'm calling during heave call volume time lol