Three words can only describe our overall experience with Steward and Sheridan.
1.Horrible
2.Horrible
3.Horrible
It is clear to my family Steward and Sheridan have lost sight of the fact they are a customer facing business and "customer service" should be a routine part of their business. But it is not.
Almost 1 1/2 years after the passing of our parents we finally completed the closure of their trusts.
Throughout this lengthy and exasperating time Steward and Sheridan, and their support staff, became less communicative, less open, less responsive and less transparent on closing the estate. This lack of communication required us to frequently take the initiative to request meetings, telephone calls and feedback regarding the status of the trust.
As the process dragged on, we asked for updates and/or feedback and at that time we were told this would take up more of their time and thus lead to additional costs.
Our family estate was not large and in my opinion (and per feedback from other trust attorneys), this small estate should have been completed within three months of the passing of our parents.
After the estate was finally closed, (1.5 years later), while going through paperwork in my parent's home my siblings and I discovered three life insurance policies which had previously been moved into the trust. Not one of these insurance companies had been notified the client was deceased. Once again, Steward and Sheridan, who moved the policies into the trust in the first place, did not pursue insurance policy payouts, nor did they complete the job they were entrusted to do. Once again, horrible.
All we would say is if you are considering Steward and Sheridan - "is buyer beware". Search the market for other local attorneys who provide similar services and check customer feedback and reviews from those who have used both service providers.
Rest assured, based on our personal feelings and experiences, no member of our family would ever use or recommend the services of Steward and Sheridan. read more
