The training with Beth and the store are great. Took Hauser to Sarah and she did awesome grooming…read morehim. She understood what I wanted a did it. The other groomer ended up partially grooming Cole and I paid for all of it. I will not be back to her. Cole drools and is NOT bleeding!!! He was just at the vet and is scheduled for a dental. She gave him a bath. He does not like his mouth or face touched. Never has. Just said to me your not the right groomer and I will make sure you are not touching any of my dogs.

I have 3 dogs (Setters) that I bring here in roatation. They are wll working hunting dogs so…read moregrtooming is a necessity every 4-6 weeks. The staff is curtious, usually on time and the dogs look good when I pick them up. I have been satiisfied no problems.

WOW. !! I wish I lived closer This is the one-stop shop for…read morepeople that seriously adore their animals. They have every kind of food for all things that crawl this earth - except humans! Every animal from gerbils and lizards to horses and supplements for bovine animals. Not just food but a wide array of supplies, grooming tools and needs, dietary supplements, bedding, and thousands of toys and treats.. THOUSANDS. They have all kinds of treatments for fleas, ticks and insects for both the animal and your The store is easy to get to , part of the WL shopping area/strip.and also conveniently located next to a sprawling pet store ... so if you impulsively purchase a parrot, or iguana you can take home some food too. If there is a type of dog food/cat food that exists in this world, WL Feed & Supply has it, guaranteed! What they don't have is any of the bargain brand or grocery store offerings like ALPO. If you've read any of my reviews, you'd know how against that crap I am, and for good reason. They have every kind of Orijen, Acana and Fromm foods here, and my dogs are picky as hell so only the best for them, and not the same kind twice.. spoiled brats yes, but you can get all the variety in one stop here. They also have a cash on account available so you can load money onto your account, and use as you go, by just offering your name and address. They store points in their system that you can redeem later. another thing here I don't see any other place has LARGE packages of the pricey bully sticks and other chew treats. Bully sticks are some of the most pricey of dog treats and having 4 dogs, I really don't get to give them many. They actually have packages of 6, 12, up to 100! of Bully sticks, for less than buying a la carte as most other places do to get their $$ back. Check out is not a quick process usually, as they only have 2 registers open. and 1 person ringing, which changes to 2 people ringing when they get busy. I will say that the only bad thing I can say of this store is the prices.. sometimes the dog food is $20+ per bag than i can find online or If I hunt other stores for the correct brand names. All the staff is wonderful, the store is always clean, neat, warm and well lit with all you can imagine your pet will need.

The service is rather slow and if they don't like what you're asking them to get you its very clear…read morethey just act like they don't know how to do it. ( Such as crickets or other small bugs they have to count out, even counting out the feeder fish.)But the place is always clean, well stocked and have all the newest things on the market. The selection is always up to par. The staff is the biggest problem so I think if they weeded out the ones that don't want to do alittle bit of everything it would be an all around great place. Just a few kinks they gotta work out.

We used to stop by here on the way to New York to visit family when we were younger. It always…read moreamazes us at the animals they had to offer. Particularly the bird room. When my family decided to get new pet birds there was only one place we wanted to go! All around the store staff was amazing. We knew quite a bit about bird care already , having raised plenty of birds in the past but the young ladies in the bird room were helpful, enthusiastic, knowledgable. Their attitude was something you don't find in retail anymore. They were a pleasure to work with and talk to. We also took a trip down to the aquarium and reptile room. The lovely lady who worked down there essentially gave us a tour of all the fish. She had extensive knowledge of the care for the fish, and their mannerism. When we were trying to load up our new bird cage they never got annoyed at the multiple trips I had to take inside for the proper tool. My only regret was that I didn't get the names of all the people we worked with. I know one's name was Victoria. I should have asked for their names. The management and owners should be very proud of their staff. If we didn't live so far away we would frequent this store regularly. In the end we walked with 2 new birds, a new cage, a couple of toys, and smiles all around. I am genuinely impressed and touched by the kindness, professionalism, and knowledge we experienced here. That type of interaction and customer service is something rare these days, and something I've only Coke to expect in Disneyland. Thank you!!

I had a sad experience today visiting Lebanon Pet and Aquarium Center. This is a store I've been…read moregoing to on and off for 30 years and today it was in the worst shape I've ever seen. The fish tanks were dirty and had very few fish in them. Many of the tanks had a sign saying the fish were being treated for "ich" due to stress. The tanks had blue-green algae, black beard algae and brown diatom algae with dirty glass and lots of debris on the bottom. The fish were listless and unhealthy looking and most of the live plants were pale or decomposing. There was not a single tank in the whole shop that was pretty or inspiring, not even the "show tanks." Upstairs in the bird and small animal room the rabbits and guinea pigs were in enclosures with dirty blankets as bedding and lots of droppings spilling out onto the floor. The saddest part was the birds, especially the parakeets who were huddled in one corner of their pen, all subdued and slightly fluffed up. None of them were moving around or eating or playing or even chirping like normal healthy parakeets usually do. I'm not sure what was wrong, but after observing for a while I noticed that the air conditioner was right over their heads, blowing a cold draft. Perhaps that was what they were trying to avoid by clustering together in one corner. The employees in the store were all very nice and doing the best they could. However they were all very young, some perhaps just teenagers and they seemed overwhelmed. In the fish room I learned that the "main guy" (who knew about how to care for fish) had quit his job there recently so no one left really knew how to keep the tanks in good condition. Upstairs in the animal room there was just one worker with the responsibility for all those animals and customer service too. My hope in writing this review is that someone in charge of this store, the manager or owner, reads this and is concerned enough to address these issues. The store definitely needs some employees who understand fish keeping to get those tanks up to some level of decency and they also need more help in the animal room. Overall the place really needs some positive leadership on site to raise morale as well as overall standards of care for the fish and animals.

Great store and the owner is so friendly and was a pleasure to meet and learn about various natural…read moredog foods

Everything you need! One stop shopping for our dog. Also near a great cafe and bakeryread more

I needed some dog shampoo so I headed to the store I purchased some shampoo called the shredder…read moreand oh my goodness best shampoo I have ever used!!!! This store has amazing products great staff extremely helpful I recommend this store to anyone who needs supplies grab a fish while you are there!!!!!!!

Amazing service and amazing animal care! The fish section is plentiful with different species and…read morevery clean tanks for the fish. In my opinion they are a very good pet store! They answered My questions and helped me with getting the right fish for my tank.

UVHS Laura Egan was the veterinarian for Charlie my 68.4 lb. American English Coonhound. Charlie…read moreended up having a Cryptorchid castration this was different from a normal castration as an additional incision had to be made in order to find and remove the testicle in the abdomen. Dr. Egan and her staff were very informative and knowledgeable. Charlie is doing wonderful and just wanted to write this review because I was pleased with his care. Thank You, Dr Egan, and team!

You will spend hours filling out an application then make an appointment for what you THINK will be…read moreto meet the animal you are interested in, but instead you are actually only going in to meet with someone who asks you what you are looking for which you already answered in the application, so the question is repetitive and stupid. If you try to give a background and an idea of what you are looking for and it doesn't agree with them you are dismissed. Overall a WASTE of time. There was no barking heard at this facility, no dogs SEEN at the facility in the pens, so DO they actually HAVE ANY animals??????? I don't think so. This place was an exercise in futility. I do NOT RECOMMEND THIS PLACE since it seems a front for something nefarious, and NOT a place wanting to find dogs a home.

Customers are really nice and so are the items, but the cashier have no idea what to do a manager…read morewas called down like 3 times and the line stretched halfway through the relatively barren store.

Fun and friendly employees here clearly love the animals. For a pet store there was no smell -…read moresuper clean and fresh bedding. They rescue and rehome animals. This place is huge and how could you not love the cat front of the store?! Would like to purchase a bird from them based on how lively and healthy they seemed to be.

I'll reiterate, that right from the start, your employee is not telling you the truth. See below,…read moreand read the edited reply to the owner: The woman with dark purple hair working in the bird room on 4/11 was very rude and off-putting. She needs to learn to speak respectfully, and not have an attitude or speak to someone with "I not going to say anything," and give an expression of 'you're irritating me.' Her whole demeanor was condescending and with 'I'm Queen of the Nile,' disposition. When someone says, "I think I made a friend," when talking about one of the birds who she permitted to step up into my hand and the bird let me stroke it behind its neck, you do not give a disgusted expression when questioned why she was giving that look, and you don't respond with, "I'm not going to say anything." Beyond rude. She needs a good talking too about customer service and how to talk to people more nicely. Edit:: First and foremost, I asked for permission. I didn't stick my hands unnounced in on my own free will concerning the conure enclosure. I asked, "Would it be okay if I tried--" Your employee said, "That's the only bird (conure) that will probably let you handle it." Her choice of words strongly implied that the other birds were unfriendly, which is not true of the Senegal. She did not explicitly state, "Do not touch any other birds," despite your sign. At this point, our employees had the authority to ask me to leave the bird room. Not only did she fail to do that, but she also permitted me to continue holding the bird. Your employee needs to improve her communication skills. As someone on the autism spectrum, I require specific, direct instructions to understand what is permitted. She did not provide that clarity. Her comment about the concur being the only bird likely to allow handling suggested to me that I might try interacting with another hookbill, with the caveat, "Don't be disappointed if you get the same results." This misunderstanding arose solely from her failure to communicate effectively. A simple statement such as, "I'm sorry, but only employees can handle any of the birds unless someone is very interested in adopting one," would have sufficed when I inquired about handling a conure. Her inability to communicate is not my responsibility--it's your employee's oversight and a failure to train your staff to engage with customers in a friendly and informative manner. Furthermore, she did not explicitly instruct me with the words, "Do not touch any other birds," despite your signage. If she claims she did, then I regret to say she is being disingenuous to protect herself, which is common behavior to avoid accountability. I have visited your establishment multiple times, and in the past, your employees had no issues with me handling your birds, regardless of what the signs stated. This inconsistency has led to my misunderstanding of your current policy. Your employee should have approached the situation in a much more welcoming and helpful manner. She didn't even bother to greet me when I arrived with my advocate, instead acting as if she detested her job and did not want to be there. About the sanitation station and the sink: I asked if there was anywhere I could sterilize my hands because birds are highly likely to carry salmonella. Your employee said you did not have anywhere for me to sterilize my hands, not even a mention of rubbing alcohol you pump from a dispenser, which is mind-boggling especially since you own a pet store. I'm sorry my wanting to prevent the risk of procuring the possibility of salmonella was such a problem and put you out so much that you dared to mention it. Your business and in the manner which you manage it and your staff are a joke.

Clean store, attentive and nice, well informed staff (maybe he was the owner?). Healthy, live fish…read moreand a good assortment. I bought a small tank for a beta fish and the guy made it a kit by adding small rocks (for gravel) and large rocks and a fake plant for decor, and some starting supplies like food and water conditioner. In stock was everything else I needed like the vacuum, net, and extra filters. Don't take it for granted when I say "live fish." I took my kids to 5 fish stores before they settled on a beta fish to buy. This store was about the only store that didn't have dead bodies on display. In fact, the pet store in Haverhill had 7 dead Betta fish and 1 dead lizard on display, all in one 10 minute visit . Very happy to give my business to Northeast Discount Pet in Pelham. They obviously care about their animals, their reputation, and understand the hard work that goes into running a small business (which is very difficult in the days of big box stores and online stores so please support small businesses like this one which supports our communities by giving tax dollars to the town and state and employs locally).

Went for the first time today and was very disappointed. All of the fish tanks were covered in…read morehair, red and green algae. The lights were off for obvious algae blooms. Parakeets had extremely dirty water bowls and kept in tiny cages. Overall very sad conditions.