Our experience with Stevens Moving Company was terrible.
Steven himself was extremely unprofessional, disorganized, and dishonest. His workers were poorly trained and mostly unprofessional. It took them over 5 days to attempt to pack our 5 bedroom home, and did not finish the job on time. The final day we had possession of our home they were four hours late to finish packing, and abandoned the job entirely before finishing, leaving our house unlocked all night.
When we tried to contact Steven to find out where they had all gone, he did not answer his phone, nor did he attempt to contact us and let us know why they had left. The next morning Steven showed up at 8am and acted like nothing was wrong, despite knowing that we were legally required to be out of our home (which we had sold) by 9am. There were unpacked items everywhere, the moving truck half filled. My husband and our real estate agents had been at the house since 6am trying to remove everything by our deadline.
We were not fully moved out of the house and into our new one until 2pm that day. The buyer of our home was very upset, understandably. The movers left an entire room full of our possessions behind, which my husband had to retrieve himself.
After all this Steven told me several lies to try to shirk his responsiblies and even threatened to take us to court if we did not pay him the full amount of the move (which was nearly double the price that he originally quoted us). After a long and frustrating discussion he agreed to remove a pitiful amount off the price of the move, which barely covered the cost of paying a cleaner to clean the home after the movers left. (We had to hire a cleaner because I was unable to clean it myself due to the movers not having the house empty on time).
I would never recommend a person hire this company. We have moved 5 times and never had such a regrettable experience. It cost us over four thousand dollars, which we tried to pay for with a certified cheque, and he made us return it for cash.
An absolute all around horrible experience!
Sadly, Steven is now claiming that we haven't paid our invoices, despite having handed him the full amount he billed us, in cash. (Which by the way, is on security footage from the parking lot of our financial institution). He is also attempting to extort more money from us, stating we entered into a fictional non disclosure agreement and is attempting to charge us extra money for posting this review. This man is unbelievable. read more