The staff is warm and knowledgeable and easy going. I've been going there for a few years, picking…read moreup miscellaneous items. A couple of years ago, I broke down and bought myself and Martin D 28 - something I want to do do for a long time. In addition, it's a family owned business, and I like to support family own businesses.

Let me start by saying that we have been customer for a few years now. Our kids rented their band…read moreinstruments. from there. We even purchased her cello from there. The staff was always great and helpful. Fast forward a few years, I inherit a handful of guitars from my father. My father is left handed and I am not. To convert the guitars from left to right is a chore, but not overwhelming. i know how to do the work, but chose to treat myself and have an "expert" do it. I dropped them off we had discussed changing the nut only reconfiguring the bridge if necessary. They sold me new strings and I went on my way. I was so excited when they called me and told me they were ready. I was in a rush when I picked them up. I admit it seemed much cheaper than I had expected, but in my rush I wasn't really paying attention. I got home and tried them out. The action seemed OFF. I again was so busy at that time I did not have a chance to really go over the guitars and thought maybe the new strings were still strechting and were amybe affected by the extreme heat we were having. a few weeks later things had calmed down. I took the guitars out and tried playing and then began to look them over, really look then over. The "expert" only restrung the guitar upside down. Did not change the nut. No bridge adjustment. No phone call saying are you sure ofnthe work we need to do. I called the store and in the manner of service I had been accustomed to they told me to bring them back in and they work take care f them. Io dropped them off received the normal apologies, followed up a few days later from their "expert".listing all of the things that needed to happen. I am/was aware of the work needed, but at this point I have lost all faith in this so called "expert" and just asked him to return the guitars to the shop and I would jit take them elsewhere. As I went to pick them up I thought there might have been some discussion or apology for the "misunderstanding". Nothing. That was the last time I will shop there and cannot ever reccomend them again. I would expect this from Guitar Center, but I think their techs would have at least called the first time to say, "Are you sure of this work?" You have lost a family of customers nor can I recommend you to others.

This story starts off in guitar center. Went in to purchase a $1K+ drum kit. They had it in stock…read more They would NOT take it off the shelf for me to play. I told them I didn't actually need to play the assembled kit but absolutely needed to hear WTF it sounds like so was only asking to take it off the shelf for me to strike each drum a few times. They refused and told me to go to YouTube to hear it! While it was right TF in front of me. Went to Chuck's, found a similar set but it was $300 more expensive than I wanted to spend. The guy at the drum counter assembled it in the middle of the store drum area and even brought out additional cymbals that they had to get from storage for me to try. Purchased it on the spot. All these terrible reviews on here but... It's either here or Guitar Center so pick your poison. Zero other options in the area. And they have the best guitar tech in Maryland. Have taken 4-5 guitars to him over the years and received perfect service. One bizarre thing- there is no need for 3 security guards. Does this place get jumped all the time? Might as well just hire a cop.

I bought an item with Free Shipping. It did not work out and I returned the item, brand new, never…read moreused. I paid to send it back. I looked at my band statement and saw over $35 was deducted from the total. I was told that shipping was deducted from my refund. I really do not understand this. The company advertises free shipping...but if you have to return the item, then all of a sudden the shipping is not free? I paid $156 for the item and was penalized another $19 because I returned it. Maybe I am being unreasonable but I think this is not right. Either shipping is free or it isn't. Don't say one thing and then do another.

Ryan was highly recommended to me by the local Guitar Center, which was between guitar techs…read more He answered my questions and even told me what I'd done wrong in my amateur soldering job. He fixed it quickly. I, too, highly recommend him.

Great service from across the country. They were very helpful with my purchase of an autoharp and…read moreshipping it out to California. They answered all my questions and were very friendly. I just wish I could be there in person to browse what else they have in stock!

Lovely people, lovely instruments. The best place for folk/traditional instruments and musicians in…read moreDC. If you go in, just talk to the guys. They know so much, and love to talk. I guarantee you'll learn something. Also a great place to run into other musicians. They're fair and honest consigners.

Amazing luthier and musical tech! I was severely let down by others but this place is by far the…read morebest place to get your instrument set up. He is extremely knowledgeable and skilled. I will never trust anyone else again. He has a nice little shop where you can order gear, customize equipment and get great advice from someone with great hands, eyes and ears! Truly an exceptional find in the area. Worth driving to and avoiding the chain stores for a personal touch! Surprisingly competitive priced with the chain stores too! This place is awesome!

Great work on set-ups and string changes. Cool shop. Friendly staff and a collection of interesting…read moreguitars and basses. I highly recommend!

I just bought the Roland GP609 from Andy in Rockville. What a great experience from the very start…read moreto the perfect delivery! Thank you!!!

Apparently, after you buy a piano from them, they won't return phone calls for a service request…read more We purchased a new yamaha clavinova from them in 2018 and have never called them for anything until last week and I could not get any one to return my calls. I ended up finding a yamaha technician through the yamaha website directly. Won't be buying our next piano from them.

Potter Violins is the best string shop in the country!! They are very knowledgeable on their fleet…read moreof fine instruments and provide excellent service.

This is purely for customer service since I'm still looking for my unicorn viola bow. I want to…read moregive a shout out to Yan who helped me test several bows. He was super friendly, knowledgeable, and most importantly patient as he took the time to help me try out bows in several price ranges. I now have a better sense of what I'm looking for as my search continues. I'll definitely be checking in with them periodically to see if and when they get new inventory. Thank you, Yan!

Middle C Music is a convenient place for most musical needs, with a focus on students. A wide range…read moreof sheet music is available. There are studios for lessons and a helpful staff. Lots of instruments and some setups where you can explore different instruments and effects.

Friendly efficient staff, decent violin I needed to rent at a reasonable rate for a couple of…read moremonths.