So this morning I had an 8:30 appointment at Watertown Ford Chrysler for an oil change and service…read more I dropped my car there at that time and got picked up by a friend to have breakfast. Upon returning to the dealership at 11:00 I was informed my car hadn't been serviced or had the oil changed. I was informed by the person I spoke to in the service department that I didn't really have a scheduled appointment but rather a check in appointment. However here is the message I received from them. "Thank you for booking a service appointment for your 2013 Dodge Charger (5.7L) on Wednesday, June 4, 2025 at 08:30 AM at Watertown Ford Chrysler." Hmm looks likes a scheduled appointment to me ‍ The service manager explained it's like going to the doctor. Even though you make an appointment it depends on what happens in the appointments prior to yours. What the heck. I asked then why the oil hadn't been changed. He did agree that should have been done. I told him to pull my car from service and just do the oil change At that time I was informed it would be at least another two hours for the oil change so I asked him to pull my car and I was done with them and would not be returning. He indicated he would pass my concerns along. I tried reaching the general manager with my only option being a message on an unidentified line. Unbelievable poor customer service. I'd give a zero star if it was possible.

I would avoid this place at all costs…read more I have always had extremely long waits when I have come to get my oil changed, easily 1 or more hours. But recently, I have had more severe issues. Earlier this year, I had problems with my 2020 Jeep not starting. Luckily, I was able to get a ride to work that morning. So the following day, I took it in and was told that I needed to have my main battery replaced as a regular maintenance issue, but my auxiliary battery was "still good".I was also informed that my coolant lines need replacement. Not thrilled to hear this, but I was fine with it. What I WASN'T fine with, however, was that exactly 1 week after the diagnosis and repair, my vehicle wouldn't start again. Unfortunately, I wasn't able to get a ride to work and was forced into using a sick day. So once again, I took it in, and it was explained to me that the auxiliary battery that was "still good" 1 week ago was now bad and needed replacement. Well over an hour's wait and nearly $400 later, I was on my way and was good for a few months. My next and by far biggest issue happened when my check engine light on my 2020 jeep came on. I immediately drove directly to the dealership, where the technician wasn't able to get any conclusive results and had me book an appointment for 1 week later. Thankfully, I was able to go a week without any issues. Little did I know how much of a headache the next 1.5 months were going to be. The day of my appointment arrived, and I had my vehicle picked up while I was at work. After work was over, I called the courtesy ride, and they took me to the dealership. For the next 3.5 hours, I anxiously awaited results. It was almost closing time before the advisor told me that the transmission on my 2020 Jeep with less than 40k miles may need replacement. She couldn't say for sure and was going to have their transmission expert have a final inspection. I was then told there were no loaners available, but they could give me a ride home, otherwise, I was on my own. Fortunately, I was able to arrange a ride home on my own with a few stops beforehand. It was 3 days later when I finally got confirmation that my transmission indeed needed replacement, and a warranty inspector would need to look at it. I was also told there were still no loaners available. Meanwhile, I had to depend on someone else bending their schedule in order to give me a ride to work. Another week goes by, and I have no updates. So the person giving me a ride and I go in and request an update and a loaner. Understandably, they were getting annoyed with having to alter their schedule to provide what this place should've had lined up to begin with. It was only after vigorous demands that I was able to get a loaner that day. Meanwhile, this service advisor was quite frankly rude and treated our complaints like they were invalid and she had no time for us. 2 more weeks go by before I am informed that the transmission is covered by warranty and has been ordered. The expected arrival time and repair of the transmission is 3-4 weeks. 4 weeks go by, and I FINALLY have my vehicle back. I assumed that this would be the end of my issues for a while, was I ever wrong. About 1 week later, I get a call from my advisor informing me that the warranty was not going to be covering my transmission. The reason cited was my vehicle being totaled by hail damage and nothing else. Now I do understand this isn't 100% of their issue, but in my opinion, this is a failure of customer education and the warranty system. In order to resolve this issue, my advisor informed me that they were going to have my extended warranty coverage send an email to cancel my remaining coverage. I would then have to e-sign the document that the warranty company sends me, and the refund would be directed towards the cost of the transmission. Absolutely devastated by this news, I began checking my email frequently throughout the next week. I received nothing besides another call from my advisor. She explains to me that her boss has been on her ass about getting this paid off and that it needs to be done as soon as possible. Puzzled about why I haven't received an email yet, she tells me that they just went ahead and canceled my warranty for me a few days ago. Anxious to just be done with this, I pay my bill of almost 3k. several-thousand-dollar Maybe I'm insane but I don't think most people appreciate a several-thousand-dollar bill dropped on them out of the blue, especially when you are told that you wouldn't be receiving one. It is for these reasons I urge anyone considering going to this place to save themselves the headache and stress by going somewhere else.

I took my Tundra in for a recall fix, and they tried to sell me $1600 worth of preventative…read moremaintenance even though I had a bumper to bumper warranty for 100,000 miles with 25,000 left on it. They charged me money for shop fees, and the only reason I was there was to get the recall done. They acted angry that I wasn't willing to spend the $1600. I've dealt with Toyota for years and I've bought 10 vehicles, and I've never had a dealer tell me I needed this preventative maintenance. I feel they're very dishonest, telling me I needed these services. I wouldn't bring a bicycle to them to be serviced. Norm Jacobson

My Kia broke down outside of Watertown and I needed to be at a conference near Sharp Chevrolet. I…read morecalled to see if they would be able to take a look at it and they were absolutely awesome to work with. Even though they could not work on my vehicle because it was a recall issue they helped us out by letting us leave our vehicle there until after my meeting and also gave us a ride to our hotel that night and back again the next morning. They went way out of the way to help us. We were 5 hours from home and could not have done it without their help. Thank you so much! These are great people. We were not even Chevrolet owners and they treated us like highly welcomed customers. Recommend them highly.

The people at Sharp rental cars got me the car I wanted at the right price and dropped it off at…read morethe airport for me.