Great service, great people they have saved me so much money in the 3 years Ive had with them. Keep…read moreit up!

Verbal abuse, false accusations, and unethical data fishing, nepotism. Switched agents…read moreimmediately.I called the them with basic policy and deductible questions because my claims adjuster had been unresponsive despite several attempts to reach them. The receptionist, McKenna, was incredibly dismissive from the start. When I was frustrated about the adjuster ghosting me, she rudely snapped, "Well, you're not their only customer, they have other people." Every time I tried to ask about my deductible, she just kept cutting me off and repeating, "We're not in claims, I'm not in claims," completely unwilling to look up my basic coverage. She kept confirming my number for a callback, and when I asked if it would be today or tomorrow, she brushed me off saying, "Yes, could be tomorrow." Out of pure frustration with her attitude, I said "ok" and hung up. Instead of the office realizing they had an upset customer, McKenna ran to tattle to the office manager--the owner's daughter, Jennifer Tourangeau Loomis. When Jennifer called me back at 4:00 PM, she was completely unhinged, hostile, and looking for a fight. She immediately began complaining to me that she had "an office full of patient people waiting" who she needed to help--clearly trying to imply that I was being impatient just for wanting answers. She spent the entire call constantly interrupting me with "I'm gonna stop you right there." She belittled me by repeatedly using my 1st name in a patronizing tone, as if speaking to a child. When I asked her to stop interrupting, she pouted on the phone & said, "Oh, I thought this was a 2-way conversation, but I guess it's one-way." I said it is a two-way conversation, but not if u won't let me speak. Jennifer then fabricated a story by falsely accusing me of calling in Feb to report wind and snow damage.Total lie!I called in Feb to ask what my deductible was and to have it lowered and I have the emails to prove it & that they tried to sell me more products. During her rant, she threatened to hang up on me at least 20 times. Every time she threatened, I refused to engage with her & told her, "Go ahead and hang up, but have your dad (Chuck) call me back so I can deal with an adult." I reminded her that they are my insurance agency, yet I have never once heard from her dad in over 20 years of being a there! Bec I wouldn't fall for her power trip,& I accidentally called her "Stephanie" bec I truly couldn't care less who she was. Oops! She completely LOST her mind and was livid, screaming, "Oh that's it, oh my God, oh how dare you! Do you know who I am?! I'm Jennifer Tourangeau aka Jennifer Loomis!" She then lied to intimidate me, claiming she had "just got off the phone" with my original claims adjuster.I asked "if you had just talked to my adjuster, why are you asking me for the adjuster's name earlier in the call?" She then had to give me the number for a 2nd claims adjuster. Annoyed that her power trip failed, she demanded sarcastically, "Am I allowed to speak now?" Ugh, just gross maturity level and lack of professionalism. I told her yes, and she gave me the number. To give her a taste of her own medicine, I immediately asked her back, "Am I allowed to speak now?" She snapped, "I'm not stooping to your level." I told her, "Oh, when someone does what you do you see how low you are, huh?" At that point, she resorted to insults, telling me, "You're just nasty, you're a nasty person." When I pointed out that she was now resorting to name-calling, she backtracked and claimed, "No, your actions are nasty. You were nasty to McKenna and you're nasty now." I said she & McKenna needed to look in the mirror. At the very end of the call, she made a final conniving remark about my adjuster and slammed the phone down in my face. I immediately started the process of reporting them. At 4:40 PM, the phone rang again. I answered thinking the owner, Chuck, was finally calling me after 20 yrs of silence. Nope. Never. It was a second rep, Theresa. Theresa totally ignored the toxic exchange, acting clueless and asking, "What's going on?" She then unethically fished for info, trying to dig into who I'm related to customer-wise in the agency. I unfortunately fell for her fakeness & told her who my family is, to which Theresa sweet-talked, "Oh, they're so nice." I'm like, "Yea, so am I." After she got her info, Theresa just repeatedly asked, "Anything else I can do for you?" to sweep everything under the rug. As proof Jennifer was lying, Theresa then said, "ok, it's closing time, time to go home."hmm, I wonder what happened to the "office full of people" Jennifer said she had to help just 40 min ago? Lies! I immediately contacted State Farm, and filed a formal complaint. I also switched to a different State Farm agent the next morning. I'm now reporting Jennifer Loomis and Chuck Tourangeau to Michigan DIFS Licensing Board for misconduct. 20+ years of customer loyalty rewarded with utter trash. Avoid this toxic agency at all costs.

Everything! Let's start with customer service! I am very unhappy with the service I received from…read morethis agency. When I obtained new insurance, Tony was sent a cancellation for my auto and homeowners. I received the biggest attitude from Tony with no help or resolution. His assistant had nothing but swear words every other word during our conversation because of personal problems going on at home! This agency was not on the ball and when I noticed problems I had to call, their job was never done correctly as well as important information never given or explained to me. When I cancelled, Tony did not cancel my homeowners insurance but told me when I called to check on it, that it was cancelled and I would receive a check in 10 days or less. Ten days went by and I decided to call Allstate's 1-800 number to get it cancelled correctly because it was never cancelled, and I was two days away from it being too late! Tony and his secretary/insurance agent's are very incompetent, I will let everybody I know not to use them!

Good people and fair price, better than my last place.read more

Matthew Davis and his team in Sterling Heights made me feel like a close friend or family member…read more They made sure to answer any questions I had and made appropriate recommendations for my coverage. They also enabled me to save money! This is an excellent addition to the community and I encourage everyone to give them a chance to earn their business. I have had a few discouraging interactions with agencies in the past and it was very refreshing to deal with a team that is professional, competent, caring and customer focused. I truly felt important and not like another number. Thank you!!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Give us a call or stop by the office soon. We would love to talk to you about your coverage options!

Great customer service! Maureen is always looking for ways to save me money and who doesn't like…read morethat?!

From the owner: Your local Independent Insurance Agency. Insuring what matters most to you. Woman owned and…read moreoperated. Specializing in Life and Health including Medicare plans. Also offering insurance for your small business, auto, home, boat, motorcycle, rental property, classic car, and more.

Russ and his team give fantastic customer service! I've been with them for years now and they help…read moremy family and I save money every year! Lamees is our current agent and she is the sweetest.

I've known Russ for a long time. What can I say? Excellent agent, him and his employees. They…read morealways make me feel like my problem is their problem and they always assure me that they will do what they can do help and they do just that. I have had insurance for a very long time but I have never met an agent that cares like he does. Russ always makes sure I'm saving as much as I can but, more importantly, that my family and I are covered if the worst happens! Isn't that why you have insurance?! If you are looking for an agent, please give Russ Vallee State Farm a call, you will not be disappointed.

Called twice for auto quote that went from $863 on Friday to $1769 on Monday. BEWARE shoppers of…read moreProgressive's fake quotes. Once it's time to pay, the quote magically doubles. Thankfully, I didn't cancel with my previous carrier based on Progressive reputation.

We had a very minor incident a couple of months ago with my stepson driving his mom's car to the…read morestore (1 mile) and due to the snowy/Icey conditions slid into someones chain link fence and pushed down one of the post with no damage to the car. The homeowner filed a claim to fix the post and we did not file a claim due to no damage to the car. We live in a neighborhood where you can not park on the street at night so all 3 cars were in the driveway. Instead of moving 2 cars his mom gave him permission to take her car. I received a call from Progressive today 3/1/26 at 4:00 and Kala stated since we did not add my stepson to the policy because he lives in the home the decision was made by her/progressive to cancel the policy on 3/1/26 at 4:00 in the afternoon. I told Kala when we signed up for Progressive no one asked whom was living in the home, so it's not our fault he was not on the policy.She stated there was nothing further to discuss and hung up the phone!! Buyer beware!!!!!

Vicki was not only helpful, but really friendly. She saved me from making the wrong decision with a…read moredifferent insurance company and saved me loads of money!

When I had a roof claim from hail damage, Lakeside agents were not there for me when my claim was…read moredenied by Citizens. They even threatened to cancel my homeowners policy after a second claim for the same roof damage. It took me calling the CEO's office at Citizens Insurance to get a puny settlement eventually. Lakeside is more than happy to sign you up and take your money but don't expect any help from them when you have a claim. Needless to say I'm no longer a customer.