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    Steppin' Out

    4.3 (19 reviews)
    Closed 10:00 am - 6:00 pm

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    Great selection, staff and value. A gorgeously put together store in the middle of Taos' shopping center. Treat yourself to a visit!!

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    Zocalo Shoes

    Zocalo Shoes

    (6 reviews)

    $$$

    I have recently learned that I am not the only person to be rudely refused promised product…read moresupport. I hope this review will prevent others from such a negative experience here in Taos, where most business owners go to great lengths to provide good service to customers.

    We recently bought a what I consider very expensive pair of shoes at Zocolo Shoes from Mr Doug…read moreGoodhart ($395) with a pair of custom made insoles. Since he has good training that he also got in Germany where most of his shoes are made and I know that orthodontics there are very good, I was happy for him to choose the shoes for me since I have a bunion on my big toe so that I have trouble finding shoes that fit well. Although I did tell him several times that the shoes that he selected for me were rather tight on my big toe, he said that that would change once he makes the insoles and that there would be more space afterwards. Of course he told me to contact him if I had any questions or concerns at all. Since he seemed very nice and knowledgeable I went ahead with his choice. Once the shoes came in the mail, unfortunately I still had the same problem that the shoes were too tight. Nor did he tell me ahead of time that my knees would hurt for an extended period of time with the new insoles, something that I would expect to be told ahead of time. Once I had the problem with the not fitting shoes that I only wore in the house for a few hours, Mr Goodhart was not very friendly any more and turned very rude once I needed help. When I asked him to provide me a different pair of shoes that would fit or take the shoes that I got back, he did not reply at all any more to my E-mails. When I finally sent back the shoes because I could not wear them since they made my toe problem worse, he refused to take the package and they were sent back. Nor was I informed about his return policy when I bought the shoes (a small printing on the receipt says that they are non returnable.) This was the worst customer service I have ever experienced in my life and Mr Goodhart turned from nice to very rude once I needed help. I would recommend buying some good Birkenstock insoles online rather than buying any of his overpriced shoes, because unless you are lucky and the shoes including the insoles fit perfectly the first time (he does not take imprints of your feet), you are out of luck and waisted a lot of money! If I could, I would have given him zero stars! He waisted a lot of my money and nerves!

    Steppin' Out - shoes - Updated May 2026

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