This funeral home was THE WORST I have ever encountered!!! The Funeral Director, Desmond is…read moreEXTREMELY unprofessional and VERY VERY rude. He called a member of our family up the night before the funeral and asked that she bring him cash because he did not want to pay merchant fees to Visa or MasterCard!!! Further, he spoke to and attempted to enter into a contract with, a member of the extended family who did not have Power of Attorney to make decisions on behalf of the deceased. He never even questioned or inquired of the nursing home who the POA was for the deceased. Later, he was much disgruntled in his attitude toward the family members who did have POA, that chose to have a smaller and less lavish funeral. (He was only concerned about the money he would not receive as oppose to the wishes of the family members in charge). Further, he NEVER once offered the habitual and expected condolences to the family members, but repeatedly told us that he was giving us "a good deal" because other homes in the area charge more which is completely false! He is actually more expensive, way less professional, and WORST of all, he pulled a "bait and switch" with the casket. He charged the family for a very expensive black casket with "bells and whistles", but on the day of the funeral the deceased appeared in a plain casket that was completely different from that which was promised! The casket he provided was plain without any bells and whistles. The Funeral Director provided no explanation as to why or how this happened, and refused to reimburse the family for the difference between the more expensive casket and the one he provided the day of the funeral. Further, he refused to even address the matter by not returning a single phone call nor email! Summerton Funeral Service is really low brow, the Funeral Director is a scandalous snake who attempts to exploit and take advantage of vulnerable people who are suffering emotionally. PLEASE PLEASE PLEASE, if you want to be treated fairly and respectfully, and be provided quality service, DO NOT UNDER ANY CIRCUMSTANCES use this funeral home. They are not up to par with other providers in how they operate their business, the appearance of the business, and the morals and professionalism of the staff.

Thank you to everyone there who helped with my Moms funeral. Everything went very well for such a…read moresad occassion. Everyone was kind and caring. We appreciate everything! Thank you!

From the owner: Serving With Pride & Dignity Since 1946 Our Caring Has Made A Difference.read more

Staff was great during the most difficult time of my life-the loss of my mother. Ms Richardson was…read morevery professional and at the same time caring and empathetic. She and her staff conducted my mother's homegoing service in a decent and orderly fashion.

This was one of the best Funeral Homes in Lake city south carolina…read more And the down fall of this Funeral Home is really sad and evil. But regardless of what there will never be a Mortiton like Fernando arr. He was the best and when it came to his bodies and he respected the deceased to the fullest. And again there will never ever be another Tick a.k.a Fernando Barr.

I would 100% recommend this funeral home for your family's needs. My family and recently (over the…read moreweekend recent), and I had to write a review. This funeral home went beyond my expectations of a typical funeral home. This is my first time being up close and personal to planning a funeral so I had no idea in what to expect. From the beginning the owners were there for our immediate needs. I have to point out the office assistant Kayla. She was absolutely amazing through out the whole process. I know that is her job to help us BUT her customer service is what I had to write about. The team also pulled off a grave site funeral in 90 degree heat effortlessly and streamed it live for out of town family. I just cant stop talking about how professional and accommodating they were during our time of need.

Mr. Timmons and Ms. Shelly made this sad experience for my family easy to plan and very detailed…read moreand taylored to honor my mother. Their genuine care and concern for people, their experience in this feild, and eye for detail is second to none. What a wonderful staff and owner. No one ever wants to deal with death, but they knew exactly what to ask and what to do to make this process easier for us. They even helped with insurance questions and social security contacts. Nothing was left out and they did a wonderful job. May God bless this business for honoring its customers to the very best of their ability. Our family will always be forever grateful for all you have done for us!

My wife and I came to Sumter from Alaska. We drove down because my Dad was having some serious…read morehealth issues. Those issues turned out to be that his cancer had spread thru out this body. We asked Hospice if they had any recommendations as to cremation. They mentioned 2 places, Bullock Funeral Home as one. I called them and Mr. Harvin Bullock answered the phone. I explained the situation and he answered all of my questions. I felt an instant connection with him. We talked for a while, never once did I feel he was trying to sell me anything. He was very genuine and sincere. You know how you can smell phony/salesman a mile away. This was not the case here. When my Dad passed, which was very early in the morning (0200). They came out and took possession of him. They were very professional and prompt. When I finally got the chance to meet Mr. Bullock I was reassured as to his genuine and warm personality. We spoke at length with him and his professional staff. I'm a military guy and can sense BS from a mile away. Not here. My family was very comfortable with my Dad being there. They made several personal gestures that weren't expected but very much appreciated. My Dad led an amazing life that ended in his 85th year. He will be missed beyond measure. I just can't stress how much we appreciated the entire experience dealing with them. I would highly recommend them without hesitation. I would rate the whole experience as 10 Stars. It was so refreshing to deal with people who truly care. If you've ever had a bad experience with a funeral home you know what I'm talking about. I guarantee you will have a very positive experience with them. A huge heart felt Thank You to everyone there and especially Mr. Harvin Bullock!! Thank you Sir!!!

Over all I was pleased with the services provided in the final arrangement for my father, the body…read morewas in CT and they walked my sister through the procedure and proper channels to have my Father's body to be shipped to SC, the staff for the most part was very helpful and friendly at the Celebration of Life Service, they were accommodating to my family and allowed me to sit in the family car during the burial.

I typically do not place reviews on Yelp and my experience with the site has been limited to…read moreviewing feedback on restaurants. However, my experience and that of my family with this establishment warrants comment here as well as forthcoming letters to the South Carolina Chamber of Commerce, Better Business Bureau, the State Department of Health and the National Association of Funeral Home Directors. We recently lost our youngest brother after a ten month battle with multiple medical issues. As you can imagine, that period of time along with the transition to comfort care in his final days took a extraordinary emotional toll on us. My sister in-law who is from the St. Stephen area of South Carolina, on the recommendation of her Pastor, selected Henryhand to provide final arrangements. The day following our brothers passing a meeting was scheduled with the funeral home Director for 5pm at my sister in-laws home. WC Henryhand showed up over 3 hours late, with no apology, no expression of condolence and no paperwork that would outline contractual services associated with the direct cremation services we requested. What appeared of greatest interest and importance to them was hard selling a memorial service, prayer cards and programs along with the desire for my grieving family to provide them a meal. The only tangible outcome of this encounter was the declaration that due to how busy they are, it would take seven (7) full days to execute a direct cremation request. The shock of the long time line (with no explanation why) and the rude and indifferent behavior further added to the stress and despair of my brother's wife and daughters. It was reported that Mr.. Henryhand's final comment that evening was, I don't expect you to understand these things... it's business. I contacted WC Henryhand the next morning, his approach and attitude was much different with me, he started with an offer of sympathy and condolence and appeared to demonstrate an understanding from the firmness and directness of our discussion that our expectation would be nothing less than a thoughtful and respectful approach to handling my brothers affairs. I was provided a promise and commitment of concluding all necessary document exchanges with the hospital for execution of a death certificate, as well as, completed cremation services by midweek. None of these commitments were achieved, the hospital, expected a death certificate for signature on Monday, they did not receive it and actually sent their office manager to retrieve it that evening. When the hospital reviewed the document it was submitted with errors and needed to be resubmitted, thus losing another day in the process. When I called to question Henryhand about the delay (four full days to complete a death certificate), I reached the daughter (Ivori) who could not answer any questions about process because her job was limited to working on our request for out of state obituary placement, she indicated she would have her father contact me. I did not receive a return call from Mr. Henryhand, as promised, instead I received a call from the wife, Linda. She began our exchange by barking at me "who do you think you are" , then proceeded to scold me for questioning how they conduct their business, she further growled that she did not appreciated the fact that I checked on their unmet promises with the hospital personnel and how could I believed the hospitals version of how this business engagement has transpired. What really blew my mind on top of her incredible rudeness, hostility and inappropriate dialogue was the total absence of any sensitivity for what we were experiencing due to their lack of openness and poor communication. I was further confused by her assertion that I was rude to her daughter... I have been nothing but professional in my approach to dealing with this group and I'm outraged by the attempt to shift blame to our family, in nothing short of a disgraceful attempt to simply hide or diminish their own failures and broken promises... it is astonishingly distasteful and sad. I wish I could share with you that this ended well, however their tactics of bullying and harassment continued with my sister in-law by demanding payment before services were complete, insisting payment be made by credit card and having by brothers remains delivered directly to his wife from the crematorium in a standard box separate from the Urn we purchased from them. When questioned about this business practice they suggested that she remove the remains and shake them into the Urn. It is impossible for me to offer anything positive about our experience with Henryhand Funeral Home and the "family" that runs this operation, other than to express our relief that our business has concluded.. for an establishment in an industry where care, compassion and communication is paramount, they have failed spectacularly. The one thing they did do timely was email their invoice.