The people at Southern Dental Associates are so kind and caring. My son is a patient on the…read morepediatric side and has been for about 6 years now. He is autistic but verbal. They explain everything to him in such detail before they start and then again during the process that it makes him more comfortable. He is sensitive to lights and sounds and they make sure that he has his glasses (sunglasses) on before they start. They let him touch and feel each instrument before even trying to place it near his mouth. I am so thankful for the amazing staff!!

Great care and understanding with my cleanings and tooth care ...reasonable prices .. friendly…read morestaff always available to answer any questions

Incompetent claims handling and zero accountability…read more I took my children here a few months ago for their first appointment. They have standard pediatric coverage that fully covers two cleanings a year. I provided all of our insurance information upfront, and Aspen Dental handed me a $0 cost estimate. A few months later, I received bills in the mail. It turned out they attempted to file the first claim with the wrong subscriber ID. After uncovering the error I was told the claims would be refiled. They never were. Instead, I just kept receiving more bills. When I called back, I was told they suddenly couldn't verify our coverage--even though I had already provided every piece of information required to do so. Eventually, they managed to successfully verify coverage for one of my children, but not the other, despite both being on the exact same plan. Now, they are flat-out refusing to retroactively refile the claims. They told me our only option is to pay the balance out-of-pocket or my kids can't be seen here, and that I can just file the claims myself for reimbursement. Speaking to them, you can tell they really don't care and simply don't have the time. I would highly advise staying away from a big corporate conglomerate like this. You just aren't going to get the kind of people who actually care about their patients. Getting them to verify coverage and submit claims with the proper filing information is apparently way too much to ask. There is zero accountability for their own mistakes and shoddy claims work.

Very clean and everyone was super nice and professional. Wasn't pressured into anythingread more

I have known Dr Andreski for over 20 years and have had nothing but great experience with him. He…read morekeeps up with all the new techniques and research in the dentistry field. He is very highly skilled and talented. He is also concerned with the overall health of his patients and knows how medical and dental health interact. I trust this man completely with my dental care and value his opinion highly. He is also very knowledgeable about current events and things on the world stage, all in all, he is a very well rounded individual with empathy and perceptiveness that you don't often find. If you are fortunate enough to get a lecture, he makes things simple and understandable.

If you are using insurance to visit this dentist, he is definitely not a good dentist. My wife was…read moretold they would accept her insurance for payment. Then when the insurance company paid, the accounting folks said it wouldn't cover the cost. So now they are billing us for the difference. They misrepresented the facts to get our business, now they are dunning us for the remainder of the payment. They gave many excuses for this, but the bottom-line is they withheld information that would have sent us to another dentist.

Dr. Ricketts is awesome. He reminds me of Mr. Rogers because he is so thoughtful, nice, and caring…read more What a great place! The staff are wonderful and super nice.

Dr. Hancock and his staff were wonderful at putting my fears at ease. I felt like they took the…read moretime to explain the procedure and risks. The staff is very friendly. They were helpful every step of the way. I don't want to have many teeth removed but if I need them, I would definitely use Dr. Hancock again.

Have always had a great experience at this practice! My former dentist retired and I was happy to…read morefind that my former hygenist is here. I love, love Dr. Jefferson. He is caring, knowledgeable and works with me every way he can. Office staff have always been friendly. The only issue I have with this office is their policy of cancelling your app't. if you miss their day before call to confirm by noon. I recently was in another appointment when they called and they cancelled. Lucky for me they had not filled my app't. Overall I am very pleased with Wilkes Dental.

it's sad that this is the only option for Medicaid patients in Wilkes County because some of the…read moredentist there truly enjoy hurting people and when they are called out for it, then you get thrown out and can't come back so therefore no longer have a dentist. Dr Schit is the one to watch for if he's still being able to practice because he is very rough and rushing through as if he gets paid by the number of patients he sees. I severely have PTSD because of him and now I can't find a dentist at all. I shouldn't be made to suffer because of one lousy dentist not treating people like they should be treated. I wish I could stick that big ass needle in his gums and act like it's a joystick on a video game!!! Mind you there was no numbing prior to him doing this so I screamed out in pain and ask him if he was crazy or what...God Help Us if this is what we have to endure because we have Medicaid

Over the years I have had a number of dentists work on my teeth. Army,Navy,andcc civilian dentists…read morehave treated mostly minor issues. Army dentists treated me when I was a kid, and I can still remember being held down while he drilled. Navy dentists decided to extract all four wisdom teeth 8 hrs before a deployment (miserable plane and ship ride). Of the minor proceedures was a cavity repair where the wrong side of my mouth was givin anesthesia, and the work continued while I complained. Of the civilian dentists that I have seen, they have been in a great hurry, only interested in payment, and not the most gentle. These past experiences has left me mortified at the thought of seeing a dentist. I have said all of the above to say this: Dr. Shinaman and his staff have given me a renewed trust in seeing a dentist. Because of shotty work done by other dentists, I had a tooth that needed extracting. I went to Dr Shinaman, and was immediately put at ease. I cannot tell you how many appointments I made, and cancelled the day before out of fear. On the day of the extraction, Dr Shinaman explained everything that he was going to do, and made me aware of everything he was doing ( even explaining the tools that he was using) throughout the proceedure. He made sure that the anesthetic was working fully, and made sure there was no pain throughout. He was in no rush, and made sure that the extraction was done completely. As much as I hate to admit it, this was actually a plesant experience. I am in my second day after the proceedure, and I have had no pain, no soreness, and feel so much better. Dr Shinaman is a great guy, and a top notch practitioner! His staff is equally professional and careing. I will recomend that anyone that has issues with their teeth contact his office.