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    Stephanie Swanson Coaching

    5.0 (2 reviews)
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    Career counseling

    Life coach

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    1 year ago

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    1 year ago

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    Resolve Counseling - Amber Reed, Owner

    Resolve Counseling

    (6 reviews)

    My kiddo needed services from Resolve after being referred by her former therapist. This review is…read morenot a reflection of the other metro locations and solely based on this location alone. We used Resolve from January 2023- up until around late last summer. Location: 5/10 The location is ideal, but can be far for folks that live further south. Sadly, it was inconvenient for us. Telehealth is available, but keep this in mind for evening appointments when are battling rush hour and peak travel times. Availability: 2/10 The LSCW we were paired had limited availability. She booked clients back to back, with little breaks in between. This made it difficult to schedule anything with her. Her latest appointment was 8pm; which worked for us briefly, but it quickly led to her burnout and emotional unavailability to my child. It was also pretty difficult to get ahold of her. Initially, I had to reach out to the front desk/admin to relay a message or schedule an appointment. I finally requested her direct email to reach out, which slightly improved communication. Vibe Check: 2/10 The office itself is nice, but the vibe was way off to me. The decor reminds me of a dentist office in the late 70's, early 80s and smelled like the plastic bib they place over you before starting a cleaning. It just did not feel very welcoming or inviting to me. I always felt awkward being in the waiting room. I know it is not easy having your child go to therapy, but nobody looked happy to be there. It was the ultimate doom and gloom. Nap time: 0/10 During my child's sessions, the therapist would wrap themselves in a blanket and doze off. This was no surprise to me, as she scheduled her last appointment at 8pm. Eventually, she started cutting back her hours to be done around 5, but at that point, burnout had set in and the damage to my kid had been done. This is beyond unprofessional. Improper Termination: 1/10 I really do not think termination was properly done with my kiddo in a way that provided closure. Luckily, we were able to find services with another therapist, but there was just lack of communication and closure at the end of our time with her. Again, this is due to burnout, which is common with therapists that book the way she did. Overall: 2/10 I cannot recommend this Resolve location to anyone I love and care about. I honestly believe there is not great management at this location because I observed burnout and the therapists did not seem happy to be there. There are better options in the city for therapy services for your kiddo. (KC PCIT)

    I have been going here for years and have loved every counselor I have had! There website makes it…read moreeasy to book online and pick different counselors. Would recommend this place!

    Stephanie Swanson Coaching - lifecoach - Updated May 2026

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