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    Stephanie Boll - Perdido Realty

    5.0 (1 review)
    Open Open 24 hours

    Services - Stephanie Boll - Perdido Realty

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    2 years ago

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    Key Concepts Realty

    Key Concepts Realty

    (2 reviews)

    YOU ARE GOING TO WANT TO READ THIS..... BUCKLE UP!…read more We booked with Key Concepts through their listing on Airbnb. Upon arrival, they gave us our key (THE WRONG ONE) and told us our place was ready. We arrive, and there is a lady in there cleaning saying the cleaners didn't do their job properly. We wait about half an hour in the car before we can get into our room. We go in..... the place is nasty. There is hair in the shower floor, in the bed, in the living room, EVERYWHERE. And this is AFTER the manager told us she was cleaning up and made us wait. We called them to let them know the issue and they completely changed the subject, said it was clean, and made us come back to their office because they forgot to check our IDs. AND THEN....... We bring up once again that the place was extremely gross and they just brushed it off completely. The manager then sasses, and tells us we are under the age requirements to rent this place. I mentioned that I booked through Airbnb, and that Key Concepts had NO AGE REQUIREMENTS listed on the booking. You would think, if it was extremely important that you be of age to rent from them, they would put the age requirements in the listing. However, they did not and they refused to let us stay there. Airbnb's age requirements to rent is the legal age of the state, which we fulfilled (obviously) in order to book in the first place. We were then stranded. They did absolutely nothing to help us find a solution or a new place to stay. They were EXTREMELY RUDE and did not help us get our refund. They never apologized, and did not try to help at all. We had to go through Airbnb to get a refund from them. It was overall a terrible experience and extremely stressful, and I would not recommend staying with them.

    Everyone is so nice and friendly and eager to help however they can. Melissa was wonderful and I…read morefeel like I met a new friend especially since we are both from Texas.

    Perdido Sand Realty

    Perdido Sand Realty

    (9 reviews)

    Amazing service! I recommend using this realtor company. I rented at Sandy Key for 3 days, view and…read moreservice was amazing, as well as the people on the phone and at both offices (PSRI & the office at Sandy Key.)

    Disclaimer: this review is geared towards the actual service with Perdido Sand and not the property…read morewe stayed at. That experience was better than dealing with the actual realty, and at best would still get 2-3 stars. Perhaps myself and my roommates did not have an expensive enough property to earn the top-priority communication from the realty staff; with that we tried to contact them on multiple occasions in reference to our lease/property only to get a short worded reply days later if any at all. My roommate set up moving into the apartment so I cannot speak to that, however checking out was an entirely different process. While I acknowledge that I signed a lease the moving out expectations were incredibly high. While I could have done some of the checklist on my own the expectation was to basically replace every filter in the apartment, as well as pay for top line services to clean it through. With my lifestyle it simply wasn't practical to get all of this done, and we were charged almost $800 after the fact for them. Quite honestly the property was not sparkling clean when we got there, which makes this price tag just seem ridiculous. While we thought signing off on the checklists and moving out would be the end of it the realty also waited a month before finally notifying us that our security deposit was finally ready to be picked up. As a courtesy it would have been nice to know when to expect the checks would be ready, fortunately I was financially able to move into a new place but not knowing when we were getting $1700 back is a little nerve-racking. From those around me as well as looking at other reviews: Beth is not the most cooperative individual. I respect that you have a business to run and there are things that we can do on our part; however you are a point of contact so a timely and professional response is highly appreciated. A friend had proper documentation for her pet to live within a property that Perdido Sand owned, and yet Beth still talked ill of her to another individual. Again, I understand there are rules and regulations to follow but to me that is just unprofessional. As a first time tenant through a realty this was an incredibly unpleasant experience. Personally I have enjoyed leasing through owners directly, even when going through realty's in Pensacola when we had to move I can't say any of them were pleasant. Feel free to email me if you have any questions about our experience!

    Stephanie Boll - Perdido Realty - realestateagents - Updated May 2026

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