So thankful for Ms.Business & her team at Brooks Alliance. They're so patient, educated, and ready…read moreto DELIVER! Got both my business + personal taxes done in a timely matter & they answered any questions I had. 5/5 for sure!

Horrible experience with Brooks. I've worked with them for a few years and they are quite pricey…read more Service has always been very poor, but I kept working with them because I hadn't found an alternative. I will do so immediately. I received yet another notice from the IRS indicating something was incorrect on my tax return from 2 years ago and indicating I owed a significant amount of money. I asked Lisa for help determining if this was really owed and why and it was like pulling teeth to get any information from her despite the fact that she filed it, was paid to do so, and is best suited to answer questions regarding the return. I called her and she didn't call me back. She would only respond via email and partially at that. I wanted to know if she included incorrect information in my return (either caused by me or caused by her) and she was seemingly avoiding that question like the plague, instead just telling me very bluntly and rudely, to review it myself and pay the money the IRS is requesting if the numbers didn't match. Without expertise, this is very difficult to figure out and navigate on your own. The tax code is extensive! Further, if she was the cause and the IRS is in fact correct that I owe money, she caused me to lose a significant amount of money as interest accrued since the tax return was originally due in April. Moreover, every moment she delayed, interest continued to accrue. Did Lisa care? Not at all. As a service provider myself, I am appalled. Everyone makes mistakes, but who makes mistakes and leaves the person they injured to fend for themselves? So, what did I pay Brooks for? To possibly mess up and not help me correct it? She didn't offer to call the IRS or help me figure it out in any way. Even if she didn't make a mistake, I paid them enough money to help me or they could request an additional fee. However, they also take money from you and force you to pay for some audit service. Don't do it. If they won't help me with this allegation, what makes us think they will help with a more extensive audit? This is at least the second time something has gone awry with my tax return in 3 or so years of working with them. The first time they did offer to file again for me without compensation. I also second the other comments about their extreme lack of professionalism across this business. Lisa is disrespectfully late to just about every call and always with an excuse, totally lacking self awareness that the constant excuses don't fly with a paying customer. Again everyone is late from time to time, but Lisa / Brooks is overly egregious. They also are not good at asking you the necessary questions to ensure you report everything you need to report on your taxes. This has burned me several times. I'm also still waiting for a copy of my return, which I requested. I cannot wait to begin a journey with a different, more responsible and more professional organization.

They have really nice service at very affordable price. They provide me group discount for Tax…read morefiling, they have really nice offers of students and H1b visa holders. Tax filing process with then is very easy as they directly as list of documents to be submitted. They also have services where they explain how to invest, save money on tax, etc for immigrants.

I came to search for a TAX Accountant 2 days ago, and spoke…read moreto a few selected firms. One of them was Aviv. I am only just sending him my draft reports for processing State and Federal taxes for my firm. I told hi later in a text, that I was impressed by his First Impression presentation, his approach was pleasant, his words were calming, and his attitude to customer service was very reassuring and supportive. I knew that I and my project were in good hands. I am very comfortable that we are working with him on the firm's tax reporting. I wish more professionals understand the need for positive Customer Services-it's beyond the figures. I recommend AVIV strongly to all firms, Small Medium or Big. Mo Hicks.