I couldn't be more pleased with my results and highly recommend Dr. Sidel. As a double…read moreboard-certified reconstructive and cosmetic surgeon, his expertise and precision are world-class, which was evident in my smooth recovery. What truly sets Dr. Sidel apart is his patient-first approach. From the very first consultation, he listened to my concerns and designed a truly individualized plan. He took the time to explain every step of the procedure and answered all my questions with honesty regarding realistic outcomes. Dr. Sidel and his entire team at Northwestern Hospital are exceptional. I want to give a special shout-out to his personal assistant and staff, especially Erin, who all are incredibly professional, kind, and supportive. They go above and beyond to ensure you feel genuinely cared for, not just "treated." If you are looking for a surgeon who combines elite surgical skill with genuine compassion, look no further than Dr. Sidel and his team.

The Type of Care that Northwestern Memorial provide is one of rare quality and of high quality. The…read moreType of Care that calls for merit because the Office Experience is just stellar. The Type of Care also to provide the most educational, entertaining, friendly and inviting experiences of uncompromising quality that empowers everyone to live a healthy and happy life. From emergency care to the care provide by the floor nurses to even the inside restaurants like Panera Bread that keeps the The Type of Care everyone deserves really alive! If this is what you are looking for, please make your way out here especially being centralized in Chicago and as a Level 1 Trauma Center, it is a hospital that cannot be dismissed.

I had my baby here and it was a wonderful experience. The entire OBGYN team I've encountered was so…read morekind, encouraging, and just wonderful people. Biggest shout out has to go to Dr. Reis, who I've continued to see over the years and is seriously the best. We've had a few (minor) illnesses/injuries that have landed us in the ER a few times over the years and have had better than average experiences each time. The wait has never been astronomically long and the staff has been great. Having a hospital so close were great staff who we trust so much means a lot. We're so lucky to have Masonic nearby!

I love this hospital. This review is for Dr Levitan and her cancer center staff. Been going here…read morefor treatments for the last 4 years and her team is very caring and always willing to make sure that I'm comfortable at every appointment. I've befriended a lot of the nursing staff and they always make sure to warmly greet me during my treatments and that I have everything I need. From a warm blanket, to snacks, juice, and even warm soup! At every appointment they make sure that they walk me to the correct station and I am handed off the the right department. The Cancer Center wing has had a lot of construction for the last 2 years and it's great to see that it looks beautiful and so spacious now. They have windows and can see the sun!

I cannot speak highly enough about the outstanding care provided by Dr. Reisz and his teams - both…read morein Medical District and Oak Park facilities. From the very first appointment, he demonstrated a rare combination of deep expertise, compassion, and clear communication. He took the time to explain every step of the treatment plan, answered all questions thoroughly, and made my Dad feel confident and supported throughout the process. The surgery itself went exceptionally well, and Dr. Reisz checked in regularly afterward to ensure recovery was on track. His professionalism and genuine concern for patient well-being truly set him apart.I am incredibly grateful for the skill and dedication he brings to his work. Anyone seeking a highly competent and caring urology surgeon would be in excellent hands with Dr. Reisz. Thank you, Doctor!

The automated system is IMPOSSIBLE. If you call before or after business hours , assuming you can…read moreFIND a specific office number- GOOD LUCK. I called just before 7 am and found out it was not during business hours and was directed to call back. But no reference as to what the hours are. Are we talking bankers hours or a medical center ? AI is not cutting it , folks. ******update - business hours do not start at 7am either.

Their professional building on Surf is top notch with the finest of healthcare and every speciality…read moreyou could need. Up to date in the newest care and it offers one stop total heath. If you need a family doctor or a specialist you will find it there,

I have been here for imaging and mammograms many times. One difficult appointment had me both…read moreconcerned and very uncomfortable (not anyone's fault; just the nature of what had to be done). Sue, the technician, was so thoughtful, thorough and supportive. I will never forget her kindness and professionalism. She stayed with me, rubbed my back when it hurt, and dried my tears. This was almost five years ago and I still feel her warmth and care. I look for her each time I go.

My wife delivered our first child at Mercy Hospital in Chicago on Feb 28th, 2020. We had such a…read moregreat experience on the Labor and Delivery Floor (3rd) that it makes me want to have another kid. The staff in the delivery room was welcoming and the room was cozy. My wife had a great experience - felt comfortable, safe, and informed throughout the entire labor. She loved her OB, Dr. Barry - she was encouraging, honest, compassionate, and patient with us. She took care of my life and I really appreciated her for that. After delivery, you're taken to the Mother Baby rooms with what have to be the best nurses in the city of Chicago. They're honest, quick responding, funny, and obviously love their jobs. Thanks Rose for the newborn bath that put him to sleep for 4 hours! Chris and Lauren, thank you for answering our questions and making us feel confident in becoming parents. Martha, the on-site lactation consultant, is professional and was eager to teach my wife all about how to breastfeed. Overall, we felt welcomed and supported while on the 3rd floor at Mercy. Really, we just want others to know about this hidden gem because we hadn't seen any reviews about it online. Thanks to the entire staff on the 3rd floor.

There's nothing more terrifying than finding out a loved one has been rushed to the hospital. Your…read moremind immediately starts racing. I was on my way to a gig when my sister called, frantic our other sister, who was visiting for the weekend, had suddenly fallen ill and was taken to Mercy Hospital. I dropped everything and headed there right away. When I arrived, there was confusion about visitors, and my sister was asked to leave so they could treat our patient. When I was finally allowed back, I was alarmed by what I saw: my sister was unconscious, foaming at the mouth, and lying on her back with no doctor or nurse in the room. I immediately turned her on her side so she wouldn't choke. After waiting about 10 minutes with no staff checking in, I went to find help. Nurses in the area couldn't tell me who was assigned to her, and I was given paper towels to manage her condition myself. After about 30 more minutes, I finally found a nurse at the desk who said she was assigned to my sister. When I asked why no one had come to check on her, I was told my sister had been "extra drunk," combative, and had spit on staff so they essentially left her there. Despite this, she had still not received fluids or proper care. The nurse also mentioned her shift was ending soon and that someone else would take over. However, another hour and a half passed with no one checking on my sister. Eventually, a doctor briefly stopped by and said she would wake up in a few hours pending toxicology. When my sister finally regained consciousness, she was disoriented, confused, and not behaving normally. It took multiple attempts just to get assistance for something as basic as helping her to the restroom. At that point, it had been over four hours with little to no care. We requested a toxicology report, especially since her symptoms suggested she may have been drugged. Although blood had apparently been drawn (there were even remnants left in the room), we never received any results. The room itself was also concerning there were gnats and visible lack of cleanliness. When a new nurse came on shift, the attitude was dismissive. We were told we could leave, even though my sister clearly wasn't stable. When asked to collect a urine sample, the nurse refused to assist and said it was only being done to "satisfy" us. We complied anyway, but to this day, we have not received any follow-up or results. This was one of the most neglectful medical experiences I've ever witnessed. My sister could have choked on her own vomit. Over the 4-5 hours we were there, I don't believe her assigned nurse ever once checked on her in the room. Thankfully, we were there to advocate for her but that shouldn't be necessary for someone to receive basic care. I'm sharing this because no family should have to go through something like this. I truly hope Mercy Hospital takes steps to improve patient care and accountability so this doesn't happen to someone else.

I have been a patient here for about two years and unfortunately my experiences have been very…read morefrustrating. At the front information desk, I have sometimes felt dismissed or spoken to harshly when asking for directions or clarification, especially when I mentioned that I had visited before but needed reminders due to medical issues and medication-related brain fog. During some specialist visits, I felt that my responses were not fully acknowledged when I answered questions in ways that were unexpected. This left me concerned that parts of my medical information may not have been clearly reflected in my records. I have also struggled to get assistance from the Galter Life Center. Despite having a referral from my specialists, I have not been able to schedule an appointment or receive clear guidance through in-person visits, phone calls, or email. Additionally, I have attempted to contact Patient Experience and Advocacy several times but have not received responses to my calls or messages. When the system moved to NorthShoreConnect, I hoped communication would improve, but many of my messages there have also gone unanswered. Because of these experiences, I personally feel that my concerns have not been addressed adequately, and I would encourage others to carefully consider their options when seeking care.

Excellent care for my sister. She was brought in by a wonderful team of paramedics and was admitted…read moreimmediately and cared for on the spot. They did all the necessary tests and got us answers right away. She ended up getting admitted and some minor hiccups she was successfully released. Kudos to the medical team and nursing staff. Thank you for caring for my special needs sister. You guys were awesome.

I tried to set up a appointment calling Northshore after my computer crash. It took 35 minutes. I…read morehad two people hang up on me. Finally I had a patient advocate help me and she set up a appiontment for me. Why Endeaver leadership failed to consider that personal computers crash or technical issues occur and not have a process to address this kind of issue is beyond me. Whether leadership addresses this issue in mind my remains questionable.

OMG! This is the best clinic I have ever been in! I came to this location because it was time for…read moremy annual mammogram. I couldn't get into my normal Northshore locations and made an appointment here. I will most definitely be coming back here again. Walking into this place was like walking into a day spa. From the reception area to the waiting room, I kept waiting for someone to come and grab me for a massage and a facial. The staff was very friendly and accommodating. I did not have to wait long before I was called into the area where the examination rooms were. Again, I had the feeling I was in a day spa. The environment was very calming, I didn't feel I was at a medical appointment. Once I got into the room, there was a completely separate dressing room. There were flowers and there was a spa robe, not a paper one and the robe actually fitted. And it was nice and soft. I am in pretty good health and don't go to the doctor that often, but man if I had to, this is the place I would run to. The only thing that could have made this visit better was if they had served glasses of bubbles while you waited.

This hospital is absolutely disgusting and should be ashamed of how it treats people. On May 5,…read more2026, my mother went in around 9 PM, and what we witnessed was beyond unacceptable--it was inhumane. A woman in severe chronic pain was forced to lay on the floor just to get some relief, and instead of helping her, security guards stood there mocking her, calling her degrading names like she was a joke. What's even worse is that staff--including nurses and doctors--laughed along instead of stepping in. That is not healthcare, that is cruelty. This woman had reportedly been there since 5 PM and was left suffering for hours with no proper care. No urgency, no compassion, nothing. Patients are being ignored, disrespected, and treated like they don't matter. Because of how poorly this hospital handled everything, my mother ended up leaving unattended. That alone should tell you how unsafe and unreliable this place is. If you value basic human decency and competent care, do NOT come here. This place does not deserve patients.

I am leaving this review to highlight a dangerous lack of care in the Radiology Dept on Jan 18th…read more My 89-year-old grandmother was treated with total carelessness by a CT technician. He provided no instructions and, more importantly, no physical help when she had to move onto the imaging table. Standing by while a vulnerable senior risks a fall is unacceptable. She was left improperly positioned and distressed. However, I don't want this to overshadow the kindness of Hortencio. We don't know his position, but he was incredibly warm and the complete opposite of the technician. Stroger Hospital needs more people like Hortencio and significantly better safety training for their Radiology staff.

The new clinic on Washtenaw is fairly nice. The old hospital building is just that, old. Even…read morethough some areas are newer like registration, radiology, and the cafeteria, many other areas like the ER, patient rooms, and most heating and air conditioning are in serious need of help. I've found if you treat the employees with respect that you'll get it in return. But most of them don't take crap and can turn on you like a rabid dog! The cafeteria is pretty modern and open fairly long hours with a vending area next to it. There is a Subway sub shop, Connie's Pizza, and an Italian and burger sections much like a food court. There is a good amount of seating but right at 12pm it gets a bit tight. There is a good amount of security. All unlocked exterior doors have a security person nearby and there are a few security stations in various places on the first floor. The multilevel parking deck is pretty big and I've never seen it at capacity but sometimes you do need to park on the fifth or sixth floor. Patients and visitors get discounted parking and any stay less than five hours is just $2 with a validation ticket. The ER is not a happy place and is why I removed a star. The wait can be awful. Go on a Friday or Saturday evening and you could easily wait six hours just to get to see a doctor. Then the wait for labs or radiology is even worse. I'd suggest not going here for your ER service. In all the place is OK for a very busy urban hospital. Had they done a better job repairing things, fixing the air conditioning, and managing the ER this has the ability to be a four or five star hospital.

"Mental health care" is a cancer in this country. They will drug you for any made up reason they…read morefeel like will get insurance to pay. And then those drugs will cause you long term problems, leading to possibly more hospitalizations, leading to more drugging. And the cycle continues. it is a worthless cancer born of arrogance and greed and you should be ashamed.

So unprofessional. I'm having surgery tomorrow and at 2pm today don't know the time, location or…read morepre-surgical requirements. Nothing. The day before my surgery. I've called and called and finally at 2:15pm got someone on the phone. She was nice and helpful but for me to have to reach out like this is one of the problems with healthcare. What if I didn't reach out? What if they never contacted me? What if, as the case actually is, I'm working and can't take their random phone call whenever they were going to bother making it. I'm a little afraid of having surgery there; what if this kind of lack of management and protocol are in the surgery department, too? It's not reassuring. And it may be very dangerous to my health.

The worst ER Department,I've been in the emergency room for 5 hours…read moreThe Doctors are Great but their ER is terrible