This review is mainly for customer service by phone, not for staff in Hackettstown or radiologists…read more They are now part of the Medical Group of NJ and called ImageCare at Hackettstown. Every time I call, whether it's to return a call from the woman who confirms appts, I think her name was Pam? Or to reschedule or schedule its a very long wait on the phone - today, I've tried 3 times and had to hang up - waited 15 minutes with no one picking up. Yes, that's bad - when there are phone services that will call you back when they are free. Do people spend all day trying to reach someone? How can you get back to the staff when you can't get through? Second is, they have farmed out most of their phone support to India. Difficult to understand them and then they will sometimes give you incorrect prep information or put you hold because THEY have to call the direct office to get the info! That's really bad as well - most times you have questions about preparation for a test and need correct info which can only come from experienced staff that works at the office! I know RAH/ImageCare is growing, but then spend the money on support here in the US!

Was sent there for a Workmans Comp claim MRI and they charged my insurance $600 also. Trying to…read moreworkout the double charge now. I never even offered my insurance card. Seems like you need to check their billing/double billing.

I had a stereotype a biopsy. I was very nervous. I can't ask for better staff. It was carried out…read morewithout much pain. They did a lot from my nerves. I walked out fine as I need as it turns out, to have a lumpectomy. iI wouldn't think of going any place else.

I don't have cancer but I do come here for testing as i am in a high risk cancer program…read more Soup to nuts, the staff here is lovely, patient and very kind. I occasionally have to have a biopsy here that is 4 hours long and I need to be awake for. Basically, they mash my bewbs between two grates while I go in and out of an MRI machine and they drill holes to biopsy where they think there might be something suspicious. As you can imagine, I hate having this done and I'm an absolute f@cking bitch when I check in for the procedure. I must say, they staff is so great, they never once crack by being nasty back!

The doctors and the staff here are incredible!! Anytime I call, Maritza and Taylor are always so…read morehelpful:) When I come in, I'm usually getting taken in by Jared and he is one of the nicest people I've met. The office manager Rachel is great, she is always able to answer my questions about billing and insurance. Dr. Agesen is a true professional at what he does and helped me figure out my shoulder issue with a procedure called "prp". I am able to play all the pickle ball, tennis, and golf that I could ask for and overall live a better life because of New Jersey Regenerative Institute!!

I can't say enough great things about Dr. Agesen, MD, Dr. Bowen, DO, and their incredibly…read moreprofessional and caring staff at New Jersey Regenerative Institute in Parsippany, NJ. From the start, Justin was so polite and welcoming when scheduling my appointment -- something you don't see often these days. Taylor went above and beyond, staying on the phone with me to make sure my MRI was all set up. And Maritza always greets me with a warm smile at the front desk and sends me off with a cheerful "Have a wonderful day!" I'm being treated for osteoarthritis in my ankle and foot, and I'm currently undergoing focused shockwave therapy -- four sessions in total. After just two treatments, I've already noticed amazing results: I felt immediate pain relief, and my mobility has improved more than I could have hoped. This entire team truly deserves not just five stars, but ten! I highly recommend them to anyone looking for effective, compassionate care. --Diane

Been a patient here for about 3-4 yrs. And in a pandemic time. I FEEL more safer then ever. The…read moreprecautions they taking to assure the care of the visitors is the most I've seen any where this far. From the chair spacing and not over booking patients to wiping down the pen you use to fill out paper work and electronic signature machine. They take temperature upon walking in before you step to the service window. Thank you to the entire staff for the great job they are doing to keep us safe. You diligence and service is very appreciated

Dr. Gibbions is great! He always takes time whenever needed, no matter what the concern is. He is…read morecalm and soothing. I've never had a problem with the staff. The women at the front desk have always been very courteous. The only reason for a 4 star is that wait times can be very long occasionally.

The doctor is extremely kind, professional, and attentive. However, the front desk receptionist who…read morespeaks English has attitude/rude. It's disappointing because the medical care itself is excellent, but the customer service at the reception really needs improvement.

This doctor has the call attendant ever. I wanted to book an appointment for medical check up and…read moreshe was very rude from the beginning of the call. As if she is obliging me by answering the calls. I asked her if she can wait for a second till I look up for something and she said no, she cannot wait and she hung up. After that I called multiple times and left the voice message but nobody answered. Not the kind of clinic I would want to visit for anything!!

Dr, Forward is extremely concerned, patient, kind, unrushed and excellent in his patient care…read more It is well worth the wait, should there be a wait. He answers questions and is willing to listen to the patient's concerns regarding medication side effects, etc. He actaully turns a docor's appointment into a pleasant experience.

Dr. Forward has been my primary care physician for 12 years. My most recent visit for a physical…read morewas thorough and detail focused. I was pleased with the care. Dr Forward is a charismatic guy that wears Hawaiian shirts. I did have a wait of an hour and 45 minutes past my appt time which was annoying. Overall, this office has improved tremendously since the BS days of Covid.

The staff is very friendly and accomodating when making appointments…read more Dr. Grano actually listens to your needs as a patient and talks with you about a plan of remediation. He is thorough and sensitive in treating you and I have seen modest but significant improvement in the short time I have been a patient. I highly recommend this office.

I was very pleased with my initial visits. The front desk…read morestaff were friendly and efficient. Dr. Grano was thorough in his questioning and has outlined a treatment plan that has already brought some improvement in my condition.

I needed spine X-rays and was super impressed with this facility. I didn't have an appointment, but…read morewas in and out within an hour. They are so efficient, from the check in, to directing me to the right lab and the actual X-rays. Each staff member was courteous and attentive to my needs and explained everything they did along the way. I liked that they have covered parking spots and were shoving the walks to prevent further injuries for their patients.

Services here are generally good. This is for ordered testing. Getting an appointment with the…read more Primary Care for something like congestion or illness not always possible. When going it's important to be specific about what the complaint is so you might be seen in a timely manner.